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cheekygeek

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Everything posted by cheekygeek

  1. I see. Thanks for the add'l information. Somehow I missed that piece of info (on installing "as Administrator"). I would have thought that since (in my friend's case) the only User account on the machine IS an Administrator that it would have done so anyway, but there must be something about different levels of Administrator in Windows 7 that I don't fully understand.
  2. Thank you for the reply. Before getting your message, I had set the reciprocal exclusions for Microsoft Security Essentials/MBAM. I decided to try uninstalling Malwarebytes and then download and install the latest version. When I ran the installer (this time), I made sure to do so "As Administrator". After doing that (installing to the same default location as previously) I was able to activate the "Check for Update" button and it was able to connect to the server and verify that I had the current version/database. I also did not have to reenter the serial number, it apparently recognized it and came up as the PRO version without doing anything.
  3. Help! I recommended MBAM Pro 1.51.1800 to a friend (Windows 7 Home Professional) and it is not updating. We are registered. Searched the forums and found that exceptions need to be added for mbam.exe, mbamgui.exe, and mbamservice.exe in the Microsoft Security Essentials settings (Processes) so I did that. I've put a Malwarebytes exclusion in the Windows Firewall. I've also added an "Ignore" for Microsoft Security Essentials in the It still doesn't update at the time I specified. Also, the "Check for Update" button is greyed out EVEN if I run Malwarebytes as Administrator from the right-click menu. (It SHOULD run as Administrator anyway, since there is only one user account on this home computer and it is Administrator. Guest Acct. is disabled.) If I right-click on the Malwarebytes icon in the Taskbar (lower right) and choose "Check for updates" the window opens, it connects to the server, downloads the update and then gives me the PROGRAM_ERROR_UPDATING (5, 0, CreateFile) Access is denied error. This is a problem for me, since I feel responsible for recommending the program and I need to drive out in the country to his house when there is a problem like this. Then doing what I'm supposed to doesn't make a difference. (Running as Administrator does not let me update). Please help. Can I download the latest version and will it still recognize the existing registration or will I have to enter the serial no. again? Maybe the new version fixes the problem??
  4. The problem with this is... it blocks every website on a shared hosting server (including clean/innocent sites). I get the IP protection bubble, for example, when I try to go to a web site that I administer on Bluehost (which I then cannot reach with a web browser or even a tracert. When I do an nslookup on the IP address it gives me bluebox123.bluehost.com (where 123 is my box number). So just because somebody who hosts on the same box as we do is a problem, we all are considered problems and blocked. Not very discriminating technology. In fact it makes me want to tell EVERYONE to turn off IP Protection, because as of right now it keeps people from getting to our site (making it look like our site is down, when it is NOT). This is a rather significant problem.
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