Madness832

Just an update (~9:07AM EST): RTP is still stuck on "Starting..." but the manual scan now works.

Thank you Porthos, that has set my mind at ease. Thinking that my PC might've been infected was putting me into a bit of a panic.

Computer was fine last night (5/19, ~12:30AM EST), but when I started it up this morning (~7 hours later), an orange-background popup from the SysTray informed me that MWB real-time protection was off. Clicking the button to turn it on resulted in the popup closing & then reappearing, repeatedly. The icon in the tray has a little orange triangle in front of it. Right-clicking reals that Web Protection is off & grayed out. Now, I open MWB & the dashboard has the orange "!" in circle. If I go to Settings | Protection & attempt to turn on Web Protection, it either immediately turns off again or gets stuck on "Starting..." And if I go back to the dashboard & attempt a manual scan, it self-terminates within seconds. So, a bit of online searching & I came across the instructions for a clean uninstall. Downloaded & ran the uninstaller, rebooted & got a little MWB box stating that it couldn't connect to the "service." But I downloaded & installed 3.1.2 (was running 3.0.6, previously, because I hadn't known of a newer version). RTP was on until after the second restart & now I'm back to the same problems (stated above). My PC is running Windows 10 Anniversary, 64-Bit. Thinking that maybe I might've had some type of virus or malware that has compromised MWB, I did a full scan w/ Windows Defender & online scans from ESET & TM Housecall. All turned up negative. The needed files, as per bdubrow's post (also found via search) have been attached. mb-check-results.zip FRST.txt Addition.txt

Yup, that took care of it. Thanks very much!

The database is v2014.11.22.13. When the view the log file in either MBAM's history or in IE, it shows up blank. But if I view the source, I can see the data. If I load the file into Firefox, it shows an XML parsing error (line 8, column 3; mismatched tag; expecting "</logs>"). Anyhow, file is attached if you can fix it.

I'm running the most recent version of MBAM. And my protection log, for today, is currently blank.

OK, here's the deal: Bought a new Epson D530 combo laser printer & scanner. Among other things, it came bundled w/ this software called Presto! Pagemanager (for scan-to-OCR/-PDF). So, after installation, I go to scan an OCR document &, right after scan-completion, MBAM-Pro pops up a flag from my system tray (W7) stating that prestopm.exe (the main executable) is infected w/ a trojan called "GIFFU.ED" & then quarantines it. Doing an online search for this name yields little useful information. And keep-in-mind that this software came from the CD bundled w/ the printer. So, I have no idea if this is a false-positive or not (or who even to ask for support: Canon or the third-party, NewSoft). But since Canon's support is closed on the weekends, I figured I'd ask here, first.