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Reinhardt

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Everything posted by Reinhardt

  1. Reinhardt
    So here is my present issue at hand, and it's quite the pickle. As of yesterday, June 22, I began to experience problems concerning my modem and my overall internet connection. The modem is relatively new, with it being I believe less than a year old. It was a modem provided to us by our internet provider, Comcast. Point being is that the modem suddenly began to experience lag time in its internet speeds, followed then by a crash. The signal came on and off again, cycling like this without stopping for an indefinite amount of time. I manually restarted my computer, along with the modem also. It was fine for thirty minutes, but the issue then came again, this time without any noticeable lag. It just shut off immediately, followed by the same on and off cycles. Worried, I called Comcast. Thrice I did this, and they always did the same thing: they sent a restart signal to the modem, which only allowed it to maintain stability for two or three hours at best. The last crash was this morning, and I've just now restored the connection. However, upon researching this issue, I found a distressing revelation. I noticed it was only my computer causing the modem crash. I'm currently on a secondary computer, and the internet connection is working just fine. The minute I get on my primary computer, however, the modem crashes immediately. My research said that this could be the modem either unable to handle multiple computers requesting access to the web, or that it could be a botnet or malware over-saturating the modem and causing it to crash. I've just now began a scan with both Malwarebytes and a Norton full security scan. So far, nothing suspicious has emerged. With this in mind, I'll be performing the following tests in the meantime: I will disconnect all secondary computers and only use my primary computer. If the modem does not shut off, I can only assume the modem is faulty and cannot handle large loads. If it does crash, I will then assume my primary computer is the culprit. I will also post the results of my Norton and Malwarebytes scan here once they are complete. I will greatly appreciate any help on this matter. Many thanks, Reinhardt
  2. Reinhardt
    Hello, I don't actually know if it's malware or not but I do know that this forum is quite reliable with issues of this nature and past experiences have been most helpful so I decided to come here first. Both on Firefox and Google Chrome I have been unable to boot up any web pages even though my computer is connected to the Internet. I can do any other online activities such as play online games and use Skype for example. This problem has happened to me before and it involved proxy settings but it doesn't seem to be a proxy issue now at least that I'm aware of. I would appreciate any assistance on the matter. Please, do note, I can try to post FRST scans and any other scan results via my laptop. I can also install programs necessary via my laptop and then transfer them via USB.
  3. Reinhardt
    Here's the scan, Kevin. FRST.txt
  4. Reinhardt
    I will run the scan later today -- busy with the holiday season! I'll update soon. Thanks again, Kevin.
  5. Reinhardt
    Well. Bad news. After changing the router's password (for administrator control), blocking "unknown" devices (and then confirming those devices as those around our house), and then increasing our firewall security on the router to "maximum" (which basically blocks a LOT of ports, thus denying me the ability to use Steam and other online games), our usage went up by 3 GB. And all I did today was watch YouTube and surf the web. 1 GB at best would be tolerable. But I used 3 GB in three or four hour's time! What would be the next step? (Current Limit: 230 GB to 233 GB, from 2 PM to 6 PM (4 hours))
  6. Reinhardt
    I actually do not know what kind of router I use. I will check, but I found a user interface for my router hosted by Comcast. I will make the modifications to my router passwords and firewalls and check the usage gauge thereafter. I'll also confirm the make of my router for you.
  7. Reinhardt
    Sure, I've re-installed it. And it's a popular mod which I've played for two years now. And thank you for the link too!
  8. Reinhardt
    Update: I can also confirm that it's not just Steam, but any game that requires online permissions.
  9. Reinhardt
    Update: After reconfiguring my router password and also boosting up my router's firewall to the "maximum security" option which it offered, I now cannot play any games online via Steam. I think it's because it's being blocked by my firewall, but I don't know how to allow a program through my router's firewall specifically. I'd appreciate some help, if possible.
  10. Reinhardt
    Update: Double-checked router firewall and passwords.
  11. Reinhardt
    Scan's complete. It uninstalled a game, I believe. It did say that it was an "aggressive scan", so it may have just been an accident. That, and it uninstalled a reputable mod for said game. But, I searched for the log. I do believe it is it the one I attached. Do tell me if it isn't! As for the rest, I shall look it over and start changing some passwords. Norton_Scan.txt
  12. Reinhardt
    Thanks, man. Still running the scan, at the present moment. It's trying to uninstall one of my games, oddly enough. From Steam. Any ideas on that? It wouldn't stop trying to remove it, so I had to restart the scan since it got stuck on trying to remove the program.
  13. Reinhardt
    A quick update before I do the scan, I did want to clarify. The new router seemed to already have the issues of using too much data present. When we were doing the measurements on the data calculator, it was reading 11 GB. We thought this was from the previous router (and it was). The next day, it still read around 11 GB. We were elated, thinking we had barely used any data that night (I remember just doing some basic web browsing). Then, on the second day, it still read 11 GB. Apparently, it was not taking into account our new router. By the time we checked it out, it was at around 15 GB or so. So, just about 7 or 8 GB a day! The issue was still present, regardless of a new router. Still, I want to ask, how does one change a router password? Not for a wireless network, but for LAN? Or, rather, the router itself.
  14. Reinhardt
    Update: Well, I logged my usage this morning, 12/17, at 190GB of data usage. With Skype and Steam unistalled, I only used 193GB of data usage (from roughly 12 PM to 11 PM Eastern Standard times). The meter calculates usage every three hours, so roughly about 1 GB per hour of use. I only used the web, watched Youtube, and that's about. Considerably light usage (really on Youtube and e-mails). I still find that quite a bit for just basic surfing, to be honest. As for folks knowing my account details and passwords, I haven't told anyone nor does anyone (that I can think of) know of my passwords. Furthermore, even if they did, like you said they'd have to be on my PC to use it all up. And we've changed our wireless passwords and as I check whose on the network, it only registers one user -- me. I think I'm running out of options here, man. This is just honestly the most perplexing thing ever.
  15. Reinhardt
    By the way, I do have a question for you, Kevin. What could cause programs like Steam and Skype, programs I've used for many years without a single problem, to suddenly begin using more data?
  16. Reinhardt
    Yeah I can do that. I'll go ahead and start today. I'll update by tomorrow.
  17. Reinhardt
    So, overall, no big change without Steam and Skype for a day or so.
  18. Reinhardt
    Sorry for the lack response, Kevin. I was a bit swamped by university work. As for the results, nothing has really changed. I use about 10 to 15 GB a day out of my alloted 300 GB. Basically, in 30 days, I'm out of internet. It restarts the 300 GB allotment every month, so it seems to work out alright. Still, it's not good by any means to be wasting so much. I unistalled Steam and used only Skype. About 5 or 7 GB used. I uninstalled Skype and used Steam and played games, and about 10 or more GB were used. Didn't use either, and the use still increased by around 5 or so GB. I used Netflix in that time, streaming three or so movies.
  19. Reinhardt
    Will do tomorrow. Update shall follow.
  20. Reinhardt
    Update: From 27 to 42GB. More than without Skype and still playing Steam and doing some basic surfing. I did decided to download some games on Steam, but still. Regardless of with Steam or with Skype, both programs still seem to just still waste data like it was nothing. It has to be a program that: I have both on my laptop and desktop.I use frequently.The programs I use frequently/websites I frequent are: SteamSkypeYoutubeNetflixMisc. forums and stores I don't know what else it could be. If I don't try to stop this soon, we'll be facing one nasty bill.
  21. Reinhardt
    Update: 27 GB today. I was reading up online, thinking to myself, ". . . Maybe Skype?" I mean, truly. It couldn't be Skype. Apparently, lots of people complain about getting high internet usage bills and Skype seems to be the culprit. Ever since the beginning of this year, Skype has been using more bandwith as a program. So, I've decided to uninstall Skype. I'll update with a new reading tomorrow morning. Steam doesn't seem to be the issue, so let's see if Skype is the culprit. If anything, I'll just find a new video call program!
  22. Reinhardt
    Update: I'm sitting at 20GB of data usage in two days. I'm going to turn Steam "offline", meaning the client will not be connected actively to the internet. I'll be using my computer normally otherwise. If it increases, then I'll uninstall the client. If it still increases from there, then we'll move on to another option.
  23. Reinhardt
    Edit: It seems that maybe it did not. New router, clean computer. Could it be a program? What programs could possibly use so much data that are not torrents?
  24. Reinhardt
    Update: Wonderful news! The new router seems to have done the trick. I checked my usage from last night and there has been no drastic increase.
  25. Reinhardt
    Update: We've gotten a new router, so I'll be letting you know the results of this as we begin to use the regular computer again. Otherwise, I'd like to inform you that the data usage had been going up regardless whether or not I was on my main computer. So, hopefully, this new router fixes it. Also, here is the FRST scan and the TDSSKIller scan. Addition.txt FRST.txt TDSSKiller.3.0.0.41_01.12.2014_20.19.53_log.txt
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