Bdbfamily

Thanks for your willingness to help. I've decided to start over with this machine as time became an issue and most was backed up. Thanks again for your help.

I've proceeded through your instructions and have the files below available. However, IE won't start any longer (I'm on another computer making this post). Avast gave me a message at the last reboot (after search.txt was completed, it asked for system reboot). The message was something about an add-in for IE (some sort of flash? or other player? update). I did not accept the proposal to remove anything. Therefore, I can't insert the text files into this post. Fixlog.txtSearch.txt

No Shadow Volume Copies were found. Now in the middle of executing the following instructions in the "Click Fix" portion. It has been running for 5-10min with "Fixing is in progress. Please wait..." in dialog box. Is this typical? Just checking to be sure. Thanks - Bradley Click File, Save As and type fixlist.txt as the File Name. Important: The file must be saved in the same location as FRST64.exe. NOTICE: This script is intended for use on this particular machine. Do not use this script on any other machine; doing so may cause damage to your Operating System. Right-Click FRST64.exe and select Run as administrator to run the programme.Click Fix.A log (Fixlog.txt) will open on your desktop. Copy the contents of the log and paste in your next reply.

Thanks Adam. This is Bradley. I've read the article and it looks like deep trouble, unfortunately. We're not interested in paying the ransom, so need to consider next steps to possible restore some files through (Shadow Volume Copies?) and then need to understand how to remove from computer permanently to allow future use of computer. thanks, Bradley

Software (Excel, Word, Adobe, etc) will start, but no files will open. Error lists that files have wrong extension. Installed Malwarebytes premium and ran scan, but issue is still present. Malwarebytes stopes fff5ee communication to website. I've downloaded and run Farbar Recovery Scan Tool as recommended. FRST.txt and Addition.txt are attached to this post as requested. Looking for next steps to remove fff5ee. Thank you for your help. FRST.txt Addition.txt