rgarneau
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Posts posted by rgarneau
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I purchased this program a little more than two weeks ago and the other day, the process to update my databases using FIX NOW did nothing. I rebooted and tried again and it appeared to work till a few minutes ago when the popup on the Windows Taskbar came up again. I paid for Premium to get real time protection, but if I can't even update the databases, what good is it?
Should I expect this to be a typical problem?
HELP! New user unable to update databases.
in Malwarebytes for Windows Support Forum
Posted
Could someone please help me get my database update to work?
Here are the facts:
Windows 8.1
The small Malwarebytes icon on the bottom right of the Taskbar has a red exclamation point on it. When I dbl click, it get, "Your databases are out of date" and clicking, "Fix now" does nothing.
If I start the app, I get the same thing.
I tried manual database update but no change.
My Database Version is currently: v2014.10.03.05
I have been using Malwarebytes since 9/11/14 and I believe the problem has been going on since I purchased it.
Thanks in advance for any help,
Richard