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rgarneau

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Posts posted by rgarneau

  1. Could someone please help me get my database update to work?

     

    Here are the facts:

     

    Windows 8.1

    The small Malwarebytes icon on the bottom right of the Taskbar has a red exclamation point on it.  When I dbl click, it get, "Your databases are out of date" and clicking, "Fix now" does nothing.

    If I start the app, I get the same thing.

    I tried manual database update but no change.

    My Database Version is currently:  v2014.10.03.05

     

    I have been using Malwarebytes since 9/11/14 and I believe the problem has been going on since I purchased it.

     

    Thanks in advance for any help,

     

    Richard

  2. I purchased this program a little more than two weeks ago and the other day, the process to update my databases using FIX NOW did nothing.  I rebooted and tried again and it appeared to work till a few minutes ago when the popup on the Windows Taskbar came up again.  I paid for Premium to get real time protection, but if I can't even update the databases, what good is it?

     

    Should I expect this to be a typical problem?

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