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lilbirdie13

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About lilbirdie13

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  1. Presumably when you say "all but the most common System Protection Restore Points" you mean "all but the most recent"? Okay, I've followed your instructions and everything seems to be working now. I've also deleted the files I downloaded on the day I was infected. ESET shows everything is clear now, and I'm just about to uninstall your tools and delete the restore points. Thank you so much for all your help. I've read your recommendations and will take them into account. Thanks again!
  2. C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\SupTab.dll.vir Win32/Thinknice.B potentially unwanted application C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\WindowsSupportDll32.dll.vir a variant of Win32/Thinknice.F potentially unwanted application C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\WindowsSupportDll64.dll.vir a variant of Win32/Thinknice.F potentially unwanted application C:\AdwCleaner\Quarantine\C\ProgramData\IePluginServices\PluginService.exe.vir a variant of Win32/ELEX.AV potentially unwanted application C:\AdwCleaner\Quarantine\C\ProgramData
  3. Here's the fixlog: Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 12-10-2014 02 Ran by Ann at 2014-10-14 06:29:23 Run:1 Running from C:\Users\Ann\Downloads Loaded Profile: Ann (Available profiles: Ann) Boot Mode: Normal ============================================== Content of fixlist: ***************** C:\Users\Ann\AppData\Local\Microsoft\Windows\INetCache\IE\I61E49TW C:\Users\Ann\AppData\Local\Microsoft\Windows\INetCache\IE\L23B2UT3 C:\Users\Ann\AppData\Local\Temp\ICReinstall_microsoft_word.exe C:\Users\Ann\AppData\Local\Temp\optprosetup.exe EmptyTemp: ********
  4. Plus, there are more files showing up on ESET compared to when I ran the scan under your instruction. Is this a bad sign?
  5. I don't like the fact that threats still show up on the ESET scan. Should I use ESET or another scanner to remove them?
  6. When I run the ESET Online Scanner again, there are still threats: C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\SupTab.dll.vir Win32/Thinknice.B potentially unwanted application C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\WindowsSupportDll32.dll.vir a variant of Win32/Thinknice.F potentially unwanted application C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\WindowsSupportDll64.dll.vir a variant of Win32/Thinknice.F potentially unwanted application C:\AdwCleaner\Quarantine\C\ProgramData\IePluginServices\PluginService.exe.vir a variant of Win32/ELEX.AV po
  7. This is from SecurityCheck. Results of screen317's Security Check version 0.99.88 x64 (UAC is enabled) Internet Explorer 11 ``````````````Antivirus/Firewall Check:`````````````` Windows Security Center service is not running! This report may not be accurate! Windows Firewall Enabled! Windows Defender WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:````````` Mozilla Firefox (30.0) ````````Process Check: objlist.exe by Laurent```````` Windows Defender MSMpEng.exe Malwarebytes Anti-Malware mbamservice.exe
  8. Here's the JRT log. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.3.1 (10.06.2014:1) OS: Windows 8.1 x64 Ran by Ann on Tue 07/10/2014 at 18:41:50.40 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values ~~~ Registry Keys ~~~ Files ~~~ Folders ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Tue 07/10/2014 at 18:44:41.90 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  9. It says the version of JRT I am running is out of date. Should I agree to update now?
  10. Okay, I ran Adware cleaner. Here's the log file. # AdwCleaner v3.311 - Report created 05/10/2014 at 06:10:55 # Updated 30/09/2014 by Xplode # Operating System : Windows 8.1 (64 bits) # Username : Ann - ANN1 # Running from : C:\Users\Ann\Desktop\adwcleaner_3.311.exe # Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** ***** [ Scheduled Tasks ] ***** ***** [ Shortcuts ] ***** ***** [ Registry ] ***** ***** [ Browsers ] ***** -\\ Internet Explorer v11.0.9600.16384 -\\ Mozilla Firefox v30.0 (en-US) [ File : C:\Users\Ann\AppData\Roaming\Mozilla\Firefox\Profile
  11. I think I know where this came from. I tried to install Microsoft Office but since I'd never installed it before, I didn't really know what I was doing. I did get it from a Microsoft site though.
  12. Okay, I'm done scanning. Here is the text file: C:\AdwCleaner\Quarantine\C\Program Files (x86)\SupTab\SupTab.dll.vir Win32/Thinknice.B potentially unwanted application C:\AdwCleaner\Quarantine\C\ProgramData\IePluginServices\PluginService.exe.vir a variant of Win32/ELEX.AV potentially unwanted application C:\AdwCleaner\Quarantine\C\ProgramData\WindowsMangerProtect\ProtectWindowsManager.exe.vir a variant of Win32/ELEX.AM potentially unwanted application C:\Users\Ann\AppData\Local\Microsoft\Windows\INetCache\IE\I61E49TW\2[1].zip a variant of Win32/ELEX.AM potentially unwanted ap
  13. McAfee won't let me turn off real-time scanning unless I buy a subscription. Is there a way around this?
  14. There are no other logs, apart from the two I've posted above. The scan showed there was nothing that needed removing.
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