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Rammer47

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Everything posted by Rammer47

  1. 21 Windows 10 Pro or Home with 1803 or greater. Stand alone on networks with NO Server. On the “Displaying All records for all endpoints in all groups” Around 13/21 show a “Last Seen At” date that is 60 or more days old. Most of these computers are on every business day. ? I assume this means a scan has not been run during this time period ? In all installations I have run the “MWB A-M clean utility” and re-booted before installation of cloud version. I have followed the directions to “Add exclusions to the MWB cloud console” Symantec Endpoint cloud-based protection is on all computers. I have followed the directions to “Symantec Endpoint Protection Conflict” doc I have followed the directions to “MWB cloud platform exclusions list” on the Symantec firewall. Under “Status” I run “Scan and report.” When I check back days later it indicates 14/21 of the computers have “FAILED” Do I need to run and submit a “FRST logs” for each computer to resolve this? What can I do at my end? Thank you,
  2. I have a "lifetime" subscription with an ID & KEY on this computer. I was notified a new version was available so i installed it. [Version 3.2.2] When I attempt to "Activate License" I get a message: "The usage level has exceeded the max volume allowed. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again." This is the same computer that had the Lifetime subscription working for years. ??? How to correct this error???
  3. Thank you Dyllon, I will apply the fix next Wednesday when I next volunteer. In the future, I will be sure to remove, reboot, install when installing the Corporate version. Appreciate this service, Ramsey
  4. Dyllon, You wrote: Let's continue in this post, no need for a new one Here are the 3 saved logs from the other computer with the same issue: Addition.txt CheckResults.txt FRST.txt
  5. Hello again Dyllon, Back in town. I found all the files with the exception of the last two listed: rules.new and new.yaml Just to be sure I did the correct action, in Norton 360 I went to: "settings" > "Antivirus" > The Tab "Scans & Risks" > "Items to exclude from scan" > "Scan exclusions" I added all items in your list except the 2 I could not locate I am showing "hidden files" and I did a scan for the missing 2 files in File Manager and "no items were found" The issue appears to be solved for now. I hope it holds. Thank you for all your help. The other computer with the same issue needs addressing. You suggested I submit the same files and compare the outcome to this one. Should I start a new post or continue on this post?
  6. I will be out of town for 10 days but will do so and post when I get back. Thank you,
  7. Thank you Dyilon, Interestingly enough we have basically the same setup on 30ish computers and only one other one has had this problem I hope it does not develop on many more of them. I will change the Norton 360 rules to reflect the above. QUESTION: on the other computer with the same issue,[ "Protection Disabled" under the "Protection tab" and cannot enable the two checkmarks.] should I do the same to that computer or do I need to submit a new set of documents for you to analyze? TIA,
  8. Thank you for the quick, comprehensive response. files are attached. CheckResults.txt FRST.txt Addition.txt
  9. Windows 10 Pro 32bit With Norton 360. Both showing clean results. "Protection Disabled" under the "Protection tab" and cannot enable the two checkmarks. I have installed MWB Corporate & Norton 360 on around 20 other computers and have seen this on only one other installation. Is this an easy fix or am I infected? TIA mbam-log-2017-04-09 (11-50-08).txt
  10. The wife is wondering why they have to keep calling me back. Windows typically gets the blame. Last time I used "System Restore" and went back a month. That worked....so far. Now I have to get the client alone and confront him with the facts. I am planning on checking the browsers "History" for traces and proof....unless he deletes history at browser exit. Maybe I will suggest he get a second computer for his "games." If he is addicted to porn that behavior will probably not change. Thank you both for your input.
  11. I have a client running MalwareBytes Premium 2.0 at my suggestion. Over the years I keep getting call backs for malware, pop ups, etc. When I view the “Web Exclusions” list there are pages of porn sites listed. I assume this is probably the source of the problem. Searching the manual I found: “You may add an item to the Exclusion List by clicking the Exclude Website button that appears when MBAM blocks the website. Note: Adding items to this list may result in your computer becoming more vulnerable. You should only exclude IP addresses, domains, or processes that you trust. “ Before I present this information to the client I want to make sure I am not missing something and making a false assumption that he is clicking the “Exclude Website” button to view sites to be excluded. ?????’s Am I correct in my assumptions?Is there any log that would indicate when each exclusion was made? Thank you,
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