tmack

Greg, For some reason I'm unable to copy the program to a cd. I went to 3 blank cds and the program was unable to write. I tried once with the ccburncd software provided in one of your links as well. I was able to burn the Kasp iso yesterday, but i'm not having any luch with this program. I'm doing this from a second non-affected pc. I used the last 3 of my blank hp cds. Both programs will start the initial burn and quit. If i try and reinsert the cd it says it not good.

I'm unable to run Kasp or Hijack in safe mode. This virus is driving me nuts! Why would someone take the time to write such malicious code to wreck havoc with someone's pc who they will never meet in their life...sorry, had to rant for a second.

Greg, one more thing. This may sound dumb, but how do I run the pc in safe mode? I have windows xp. Last time I was able to do it was presented as option when I restarted the pc after a hard shutdown.

I ran KASP again this time with my LAN plugged in before it installed. The program installed and this time I was able to update the database. I did as you requested changing the scan to high. The disinfection was checked already and grayed out as not an option to change. I ran the scan it took about 5-7 seconds before it was completed. It came back with a scan completed with the date and time. I clicked the report tab and saved to my c-drive. Kasp was reporting no infections on the status bar. I logged out of Kasp and restarted my pc. I looked for the report and was unable to find it. I attempted to launch malwarebytes and highjack again from the desktop icons, but they would not launch. I also opened up firefox and tried a google search. Again, search results look correct, but when I click on a result I'm taken to alternative search and ads sites. Is this malware only target is to redirect my google searches? Although bitdefender is not detecting it, will it prevent the virus from transmitting personal info (passwords, bank login, ect)? Currently, my bitdfender status is saying protected. Greg, thanks for working with me as we attempt to resolve this issue.

I was able to boot in safe mode and exit properly. I restarted and booted from the kasp recovery disk. During the Kasp install I forgot I had unplugged my lan connection for safety reasons. I plugged it back in right before Kasp had finished its install. Kasp says database is obsolete. However when I click on "Start Update" I get a Kap's popup saying the database is obsolete with a link which says "update files now". However, when I select the update link in this popup it cycles for a split second and reappears, but nothing happens to update. My guess it that Kasp wasn't able to connect to the internet in the install process. What should I do? The current database release date is 5/14. Thanks!

ran into a problem. I was able to create the iso cd and change my boot priority. I attempted to restart the pc, but it took an unusually long time to shut down. Because of this, I did a hard reboot (unplug/replug). Restarted the pc with the cd in place. The black and white Kaspersky screen came up. Before I had time to do anything it began scanning. After it finished, it asked me for my language. I chose English. It then changed screens and gave me a warning saying my pc had not shut down properly and if I continued it could be harmful to my computer. So I canceled the process and attempted to let the pc start without the rescue cd so I could attempt a proper shutdown. Now when I boot up the pc it brings up the windows xp logo, but then goes to a light blue screen with white fonts while it looks likes it is attempting to cycle to the logon screen. It charts its progress with a series of dots (ie. .......................................). After about 3-4 rows of dots it then brings me to the welcome screen. The problem is the only thing on the screen is the word "welcome". I'm unable to select anything or advance past this screen. Your thoughts?

Kenny, I have two separate computers one which is not affected by the virus. I download the hijackinstall on a thumbnail drive and copied it to the desktop of the infected computer. I attempted to start the application, but again nothing happens. I get the hour glass for a few seconds, but nothing happens. What's my next step?

I was able to load malwarebytes from a thumb drive and changing the name of the file to tool.exe. The program loaded on my pc and created a shortcut on my desktop. I was also able to select the final prompt (update request) before the program completed installing. After that, I selected the malwarebytes shortcut on my desktop and nothing happens. Actually, I get the hour glass on my mouse pointer for a couple of seconds and then it returns back to the arrow pointer. I also tried to run the program from the start menu/run. Nothing happens. It seems like the malware is somehow preventing the program from running. My virus/malware is a google redirect affecting my firefox browser. I'm able to use my browser in msn without problems. If I use firefox and google it gives me my searches. However, when I click on a search results it takes me to suspicious and advertising sites and other search sites. I currently have bitdefender internet security 2008, which I keep up to date. The malware is not detected even with a full system scan using bitdefender. Thanks in advance for your help