Hello thanks for having me on this forum! Trying to clean my sisters laptop ive ran into the annoying bad image error problem and have looked at the other threads to try to resolve it. Unfortunately can not figure out how to execute the FIXIT file on FRST64. Could anyone give me pointers on how to use it. Below is my scan results. Additional scan result of Farbar Recovery Scan Tool (x64) Version: 03-09-2014 02 Ran by Natalie at 2014-09-05 18:47:52 Running from F:\ Boot Mode: Normal ========================================================== ==================== Security Center ======================== (If an entry is included in the fixlist, it will be removed.) AV: Trend Micro Titanium Internet Security (Disabled - Up to date) {68F968AC-2AA0-091D-848C-803E83E35902} AS: Trend Micro Titanium Internet Security (Disabled - Up to date) {D3988948-0C9A-0693-BE3C-BB4CF86413BF} AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} ==================== Installed Programs ====================== (Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.) Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version: - Microsoft) Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.8.0.1280 - Adobe Systems Incorporated) Adobe AIR (x32 Version: 3.8.0.1280 - Adobe Systems Incorporated) Hidden Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2.6 - Adobe Systems Incorporated) Adobe Download Assistant (x32 Version: 1.2.6 - Adobe Systems Incorporated) Hidden Adobe Flash Player 11 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 11.7.700.224 - Adobe Systems Incorporated) Adobe Flash Player 11 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 11.7.700.224 - Adobe Systems Incorporated) Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated) Adobe Reader X (10.1.4) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.4 - Adobe Systems Incorporated) Alcor Micro USB Card Reader (HKLM-x32\...\InstallShield_{1F7424F8-F992-48BC-90EF-7C4DB0405E3F}) (Version: 1.7.17.25416 - Alcor Micro Corp.) Alcor Micro USB Card Reader (x32 Version: 1.7.17.25416 - Alcor Micro Corp.) Hidden allday savings (HKLM\...\7A15CD27-153E-4418-9E46-1FB355107050) (Version: 2.0.1 - allday savings) <==== ATTENTION Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.) Apple Mobile Device Support (HKLM\...\{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}) (Version: 7.0.0.117 - Apple Inc.) Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.) ASUS AI Recovery (HKLM-x32\...\{D39F0676-163E-4595-A917-E28F99BBD4D2}) (Version: 1.0.14 - ASUS) ASUS FancyStart (HKLM-x32\...\{2B81872B-A054-48DA-BE3B-FA5C164C303A}) (Version: 1.0.8 - ASUSTeK Computer Inc.) ASUS FancyStart (HKLM-x32\...\{C944B4C5-1C4D-4D95-8AC0-7CEF13914131}) (Version: 1.1.1 - ASUSTeK Computer Inc.) ASUS LifeFrame3 (HKLM-x32\...\{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}) (Version: 3.0.21 - ASUS) ASUS Live Update (HKLM-x32\...\{E657B243-9AD4-4ECC-BE81-4CCF8D667FD0}) (Version: 2.5.9 - ASUS) ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 1.1.43 - ASUS) ASUS Secure Delete (HKLM\...\{761C6783-D3BC-48AB-8E7C-61CE918A8436}) (Version: 1.00.0006 - ASUS) ASUS SmartLogon (HKLM-x32\...\{64452561-169F-4A36-A2FF-B5E118EC65F5}) (Version: 1.0.0011 - ASUS) ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 1.02.0033 - ASUS) ASUS U Series ScreenSaver (HKLM-x32\...\ASUS U Series ScreenSaver) (Version: 1.0.0002 - ASUS) ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.21 - asus) AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.4.617 - ASUSTEK) ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0008 - ASUS) Best Buy pc app (Version: 3.2.0.0 - Best Buy) Hidden Best Buy pc app (x32 Version: 3.2.0.0 - Best Buy) Hidden Bing Bar (HKLM-x32\...\{1E03DB52-D5CB-4338-A338-E526DD4D4DB1}) (Version: 7.0.610.0 - Microsoft Corporation) BlackBerry Desktop Software 7.1 (HKLM-x32\...\BlackBerry_Desktop) (Version: 7.1.0.37 - Research In Motion Ltd.) BlackBerry Desktop Software 7.1 (x32 Version: 7.1.0.37 - Research In Motion Ltd.) Hidden Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.) Buzzdock (HKLM\...\{ac225167-00fc-452d-94c5-bb93600e7d9a}) (Version: - Alactro LLC) <==== ATTENTION Casino at bet365 (HKCU\...\bet365casino) (Version: - ) cosstminn (HKLM-x32\...\{CE681A67-9477-CBE6-EB9D-FE534875F98D}) (Version: 4.1.0.1600 - cosstminn) CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1908 - CyberLink Corp.) CyberLink LabelPrint (x32 Version: 2.5.1908 - CyberLink Corp.) Hidden CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.3602c - CyberLink Corp.) CyberLink Power2Go (x32 Version: 6.1.3602c - CyberLink Corp.) Hidden D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden DealsFactor (HKLM-x32\...\{37476589-E48E-439E-A706-56189E2ED4C4}_is1) (Version: - DealsFactor) Fast Boot (HKLM\...\{13F4A7F3-EABC-4261-AF6B-1317777F0755}) (Version: 1.0.10 - ASUS) FreeSoftToday 026.208 (HKLM-x32\...\fst_ca_208_is1) (Version: - FREESOFTTODAY) <==== ATTENTION Fresco Logic USB3.0 Host Controller (HKLM\...\{B1E301A1-C2B4-4B0B-AF31-C71F8A53DCDA}) (Version: 3.0.119.1 - Fresco Logic Inc.) Google Chrome (HKCU\...\Google Chrome) (Version: 36.0.1985.143 - Google Inc.) Google Talk Plugin (HKLM-x32\...\{C1E3DFE7-4EAD-3E9E-A826-E06055BA5921}) (Version: 5.4.2.18903 - Google) Intel PROSet Wireless (Version: - ) Hidden Intel PROSet Wireless (x32 Version: - ) Hidden Intel WiMAX Tutorial (HKLM\...\{4F26C164-9373-4974-8F43-E0F2176AF937}) (Version: 1.5.3.1 - Intel Corporation) Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation) Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2291 - Intel Corporation) Intel® PROSet/Wireless WiFi Software (HKLM\...\{3C41721F-AF0F-4086-AA1C-4C7F29076228}) (Version: 14.01.1000 - Intel Corporation) Intel® Turbo Boost Technology Monitor (HKLM\...\{39F4C6F9-618A-4E5B-8FB2-6BD661174E32}) (Version: 1.0.400.4 - Intel) Intel® WiDi (HKLM-x32\...\{25680C01-6753-4FE9-A891-7857F26457C1}) (Version: 2.1.35.0 - Intel Corporation) Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version: - ) Intel® PROSet/Wireless WiMAX Software (HKLM\...\{FBCA6D68-2FBE-4A52-8EAA-856CFEA714C8}) (Version: 6.01.0000 - Intel Corporation) iTunes (HKLM\...\{D601CEAD-2E4F-4BBB-85CC-C29A4CE6A3C0}) (Version: 11.1.3.8 - Apple Inc.) Java 7 Update 17 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217017FF}) (Version: 7.0.170 - Oracle) Java Auto Updater (x32 Version: 2.1.9.0 - Sun Microsystems, Inc.) Hidden Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation) McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.) Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation) Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version: - Microsoft) Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version: - Microsoft) Hidden Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation) Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation) Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation) Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version: - Microsoft) Hidden Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation) Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192 - Microsoft Corporation) Hidden Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation) MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation) MSXML4SP2 (HKLM-x32\...\{451BB54C-8B23-4455-8BDC-14FC7D43E056}) (Version: 1.00.0000 - Logiciel Dr Tax Software Inc.) Nuance PDF Reader (HKLM-x32\...\{B480904D-F73F-4673-B034-8A5F492C9184}) (Version: 6.00.0041 - Nuance Communications, Inc.) PDF Settings CS6 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden Performance Optimizer (HKLM-x32\...\{5F189DF5-2D05-472B-9091-84D9848AE48B}{892cc6a3}) (Version: - Linker Ltd) <==== ATTENTION Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6428 - Realtek Semiconductor Corp.) Remote Desktop Access (VuuPC) (HKLM-x32\...\VOPackage) (Version: 1.0.0.0 - CMI Limited) <==== ATTENTION SavierPrO (HKLM-x32\...\{94851E46-5E5B-DD67-2593-709E8D27DC4C}) (Version: - SavErPPrO) SceneSwitch (HKLM-x32\...\{5172E572-C175-4F80-A6D5-5CB45826AD61}) (Version: 1.0.6 - ASUS) Search Protect (HKLM-x32\...\SearchProtect) (Version: 2.17.2.3 - Client Connect LTD) <==== ATTENTION Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation) Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.) SmartCompare (HKLM-x32\...\{A9F7A981-09A3-C1F7-2D46-1BA20CFDF02F}) (Version: - SmarrtaCoomparre) <==== ATTENTION SMPlayer 0.6.9 (HKLM-x32\...\SMPlayer) (Version: 0.6.9 - RVM) Soap 3.0 Toolkit (HKLM-x32\...\{2C464EC1-2B0C-4490-9CAC-D4562DD8377A}) (Version: 1.00.0000 - Your Company Name) Sonic Focus (HKLM-x32\...\{09BCB9CE-964B-4BDA-AE46-B5A0ABEF1D3F}) (Version: 1.0.0.4 - Synopsys ) StudioTax 2013 (HKLM-x32\...\{A02B37F4-26DA-454A-9997-B006D3587102}) (Version: 9.1.9.0 - BHOK IT Consulting) Supporter 1.80 (HKLM-x32\...\{5F189DF5-2D05-472B-9091-84D9848AE48B}{be0fb33b}) (Version: - Costmin) <==== ATTENTION Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.2.16.1 - Synaptics Incorporated) ToggleMark (HKLM\...\ToggleMark) (Version: 2014.08.08.010448 - ToggleMark) <==== ATTENTION TornTV (HKLM-x32\...\1ClickDownload) (Version: 2.1 Build 26473 - TornTV.com) <==== ATTENTION Trend Micro Titanium Internet Security (HKLM\...\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 3.0 - Trend Micro Inc.) Trend Micro Titanium Internet Security (Version: 3.00 - Trend Micro Inc.) Hidden Tribler (HKLM-x32\...\Tribler) (Version: 5.9.21 - The Tribler Team) UFile 2012 (HKLM-x32\...\{AF54F043-62F9-47AB-A2B2-795CD1EA4C56}) (Version: 16.20.0000 - Logiciel Dr Tax Software Inc.) UFile Updater 2012 (HKLM-x32\...\{EBD3E558-C070-474B-9CC5-CBCA7147EB25}) (Version: 8.01.0000 - Logiciel Dr Tax Software Inc.) Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version: - Microsoft) Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version: - Microsoft) Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version: - Microsoft) Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version: - Microsoft) Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version: - Microsoft) Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version: - Microsoft) Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version: - Microsoft) Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version: - Microsoft) Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version: - Microsoft) Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version: - Microsoft) Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version: - Microsoft) Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version: - Microsoft) Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version: - Microsoft) Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2883097) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{B2260BC9-D561-46EE-B33D-739CF760A2A9}) (Version: - Microsoft) Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version: - Microsoft) Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version: - Microsoft) Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version: - Microsoft) Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version: - Microsoft) VLC media player 1.0.1 (HKLM-x32\...\VLC media player) (Version: 1.0.1 - VideoLAN Team) VoiceOver Kit (HKLM-x32\...\{6B4AD1A9-E73A-4184-9D6B-072F8A3C5EBA}) (Version: 1.42.128.0 - Apple Inc.) Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation) Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Family Safety (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation) Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.31.1 - ASUS) Wireless Console 3 (HKLM-x32\...\{8150221C-8F7E-4997-AD4E-AFDEE7F4B410}) (Version: 3.0.21 - ASUS) ==================== Custom CLSID (selected items): ========================== (If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.) ==================== Restore Points ========================= ==================== Hosts content: ========================== (If needed Hosts: directive could be included in the fixlist to reset Hosts.) 2009-07-13 22:34 - 2009-06-10 17:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts ==================== Scheduled Tasks (whitelisted) ============= (If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.) Task: {0032CD7F-CF84-486A-87D4-D97BD098CE68} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-2917945511-474771760-267282049-1001UA => C:\Users\Natalie\AppData\Local\Google\Update\GoogleUpdate.exe Task: {0D005005-CDE5-40A8-BF61-AF6FB1225E98} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-2917945511-474771760-267282049-1001Core => C:\Users\Natalie\AppData\Local\Google\Update\GoogleUpdate.exe Task: {F3E7D21B-F10D-4B6F-BE18-394E5D2B76CC} - System32\Tasks\AdobeAAMUpdater-1.0-Natalie-PC-Natalie => C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [2012-04-04] (Adobe Systems Incorporated) Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe Task: C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2917945511-474771760-267282049-1001Core.job => C:\Users\Natalie\AppData\Local\Google\Update\GoogleUpdate.exe Task: C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2917945511-474771760-267282049-1001UA.job => C:\Users\Natalie\AppData\Local\Google\Update\GoogleUpdate.exe ==================== Loaded Modules (whitelisted) ============= 2011-05-02 16:41 - 2011-05-02 16:41 - 01501696 _____ () C:\Program Files\Common Files\Intel\WirelessCommon\Libeay32.dll 2014-08-12 22:33 - 2014-08-12 22:33 - 04365824 _____ () C:\Program Files (x86)\Supporter\Supporter_x64.dll 2014-09-05 17:10 - 2014-09-05 17:10 - 04303360 _____ () C:\ProgramData\Performance Optimizer\PerformanceOptimizer_x64.dll 2014-07-31 16:20 - 2014-07-31 16:20 - 00172544 _____ () C:\Program Files (x86)\7A15CD27-153E-4418-9E46-1FB355107050\etmajyzoqm64.exe 2014-07-31 16:20 - 2014-07-31 16:20 - 00110080 _____ () C:\Program Files (x86)\7A15CD27-153E-4418-9E46-1FB355107050\nfapi.dll 2014-07-31 16:20 - 2014-07-31 16:20 - 00456192 _____ () C:\Program Files (x86)\7A15CD27-153E-4418-9E46-1FB355107050\ProtocolFilters.dll 2014-08-07 21:31 - 2014-08-05 16:46 - 03308000 _____ () C:\Users\Natalie\AppData\Local\fst_ca_208\upfst_ca_208.exe 2011-05-26 04:27 - 2011-03-03 23:40 - 00057640 _____ () C:\Program Files\Synaptics\SynTP\SynTPEnhPS.dll 2011-05-02 16:41 - 2011-05-02 16:41 - 01501696 _____ () C:\Program Files\Common Files\Intel\WirelessCommon\LIBEAY32.dll 2011-05-26 04:26 - 2011-01-26 20:11 - 00094208 _____ () C:\Windows\System32\IccLibDll_x64.dll 2014-08-04 10:06 - 2014-08-04 10:06 - 00035840 _____ () C:\Program Files (x86)\TornTV.com\CoolUtils.dll 2014-08-04 10:06 - 2014-08-04 10:06 - 00356352 _____ () C:\Program Files (x86)\TornTV.com\MonoTorrent.dll 2014-08-04 10:06 - 2014-08-04 10:06 - 00054784 _____ () C:\Program Files (x86)\TornTV.com\MonoTorrent.Dht.dll 2011-06-10 10:49 - 2011-06-10 10:49 - 00060928 _____ () C:\Program Files (x86)\ASUS\Wireless Console 3\WimaxConsole.exe 2011-04-11 19:04 - 2010-09-17 04:52 - 00047104 _____ () C:\Program Files\Trend Micro\AMSP\boost_thread-vc80-mt-1_36.dll 2011-04-11 19:04 - 2010-09-17 04:52 - 00042496 _____ () C:\Program Files\Trend Micro\AMSP\boost_date_time-vc80-mt-1_36.dll 2014-09-05 17:10 - 2014-09-05 17:10 - 04125184 _____ () c:\ProgramData\Performance Optimizer\PerformanceOptimizer.dll 2014-09-05 17:10 - 2014-09-05 17:10 - 00186192 _____ () c:\ProgramData\Performance Optimizer\PerformanceOptimizerSvc.dll 2012-05-30 20:06 - 2012-05-30 20:06 - 00087912 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll 2012-05-30 20:06 - 2012-05-30 20:06 - 01242512 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll 2011-01-18 16:21 - 2011-01-18 16:21 - 00204800 _____ () C:\Program Files (x86)\asus\VirtualCamera\virtualCamera.ax 2011-06-10 10:49 - 2011-06-10 10:49 - 01163264 _____ () C:\Program Files (x86)\ASUS\Wireless Console 3\acAuth.dll 2009-11-02 17:20 - 2009-11-02 17:20 - 00619816 ____N () C:\Program Files (x86)\CyberLink\Power2Go\CLMediaLibrary.dll 2009-11-02 17:23 - 2009-11-02 17:23 - 00013096 ____N () C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvcPS.dll ==================== Alternate Data Streams (whitelisted) ========= (If an entry is included in the fixlist, only the Alternate Data Streams will be removed.) ==================== Safe Mode (whitelisted) =================== (If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.) ==================== EXE Association (whitelisted) ============= (If an entry is included in the fixlist, the default will be restored. None default entries will be removed.) ==================== MSCONFIG/TASK MANAGER disabled items ========= (Currently there is no automatic fix for this section.) MSCONFIG\startupreg: ASUS Screen Saver Protector => C:\Windows\AsScrPro.exe MSCONFIG\startupreg: CLMLServer => "C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe" MSCONFIG\startupreg: RtHDVCpl => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s ==================== Faulty Device Manager Devices ============= Name: F:\ Description: Drive SK_USB20 Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a} Manufacturer: Flash Service: WUDFRd Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) Resolution: Update the driver Name: Teredo Tunneling Pseudo-Interface Description: Microsoft Teredo Tunneling Adapter Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Manufacturer: Microsoft Service: tunnel Problem: : This device cannot start. (Code10) Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device. On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard. ==================== Event log errors: ========================= Application errors: ================== Error: (09/05/2014 07:03:57 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 40248 Error: (09/05/2014 07:03:57 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledEvent 40248 Error: (09/05/2014 07:03:57 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: Continuously busy for more than a second Error: (09/05/2014 07:03:56 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 38891 Error: (09/05/2014 07:03:56 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledEvent 38891 Error: (09/05/2014 07:03:56 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: Continuously busy for more than a second Error: (09/05/2014 07:03:55 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 37518 Error: (09/05/2014 07:03:54 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledEvent 37518 Error: (09/05/2014 07:03:54 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: Continuously busy for more than a second Error: (09/05/2014 07:03:53 PM) (Source: Bonjour Service) (EventID: 100) (User: ) Description: Task Scheduling Error: m->NextScheduledSPRetry 36145 System errors: ============= Error: (09/05/2014 07:06:43 PM) (Source: Service Control Manager) (EventID: 7011) (User: ) Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WMPNetworkSvc service. Error: (09/05/2014 07:06:43 PM) (Source: DCOM) (EventID: 10010) (User: ) Description: {C332C124-340D-4430-AA0D-C75602876FCC} Error: (09/05/2014 05:27:30 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The Search Protect Service service failed to start due to the following error: %%216 Error: (09/05/2014 05:27:29 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The Util ToggleMark service failed to start due to the following error: %%216 Error: (09/05/2014 05:27:29 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The Update ToggleMark service failed to start due to the following error: %%216 Error: (09/05/2014 05:27:28 PM) (Source: Service Control Manager) (EventID: 7000) (User: ) Description: The hzunyanhtn64 service failed to start due to the following error: %%216 Error: (09/05/2014 05:27:27 PM) (Source: Service Control Manager) (EventID: 7009) (User: ) Description: A timeout was reached (30000 milliseconds) while waiting for the Supporter service to connect. Error: (09/05/2014 05:24:54 PM) (Source: Service Control Manager) (EventID: 7001) (User: ) Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068 Error: (09/05/2014 05:24:54 PM) (Source: Service Control Manager) (EventID: 7001) (User: ) Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068 Error: (09/05/2014 05:24:54 PM) (Source: Service Control Manager) (EventID: 7001) (User: ) Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068 Microsoft Office Sessions: ========================= ==================== Memory info =========================== Processor: Intel® Core i7-2620M CPU @ 2.70GHz Percentage of memory in use: 23% Total physical RAM: 8102.76 MB Available physical RAM: 6233.52 MB Total Pagefile: 16203.7 MB Available Pagefile: 14237.89 MB Total Virtual: 8192 MB Available Virtual: 8191.82 MB ==================== Drives ================================ Drive c: (OS) (Fixed) (Total:293.03 GB) (Free:184.57 GB) NTFS ==>[Drive with boot components (obtained from BCD)] Drive d: (Data) (Fixed) (Total:380.6 GB) (Free:379.95 GB) NTFS Drive f: () (Removable) (Total:0.95 GB) (Free:0.91 GB) FAT ==================== MBR & Partition Table ================== ======================================================== Disk: 0 (MBR Code: Windows 7 or 8) (Size: 698.6 GB) (Disk ID: 9932A33E) Partition 1: (Not Active) - (Size=25 GB) - (Type=1C) Partition 2: (Active) - (Size=293 GB) - (Type=07 NTFS) Partition 3: (Not Active) - (Size=380.6 GB) - (Type=OF Extended) ======================================================== Disk: 1 (Size: 974 MB) (Disk ID: 11F30F75) Partition 1: (Not Active) - (Size=974 MB) - (Type=06) ==================== End Of Log ============================ Addition.txt
