1PW

Hello @DanielleBBCPA: My post was only just an inquiry into the status of your original reported issue. I believe this topic can be closed as “resolved”. Thank you for your kind reply.

Hello @pato_londres and welcome back: Although some destination domains will always reject connections through known VPNs, let's gather some data first. Since you stated that the iMac is shutdown frequently, in the next reply to this topic can you please identify: Malwarebytes 5 for Mac and DTBS versions. macOS version. If you wish; both may easily be Copied/Pasted from opening the macOS Terminal.app and entering the following passive command line: % grep version /Library/Application\ Support/Malwarebytes/MBAM/LogsEx/product.info; /usr/sbin/system_profiler SPSoftwareDataType | grep System\ Version Thank you.

Hello @hndrk and : The up-to-date release version of Malwarebytes 5 for Windows is mb5-setup-consumer-5.1.6.117-1.0.1270-1.0.86411.exe since 01-July-2024. The current version of Firefox ESR since yesterday is v115.13.0esr. I'm certain you have been asked to consider an OS update to Windows 10 or 11 long ago. Please update what you can and let the forum know if the computer's issue has been resolved. Thank you.

Version 128.0, first offered to Release channel users on July 9, 2024

Hello @DanielleBBCPA: Since MBG 2.6.0 has been released for macOS Safari, please let the forum know if the iMac has been updated and if the issue you reported has been resolved. Thank you.

Hello @Lunetta: Are you still with us? Thank you.

Hello @swift16 and : Please carefully follow the procedures below in the order given for the best data. Please do not forget Malwarebytes AdwCleaner in its proper order. Although I will not be your malware removal helper, please carefully follow the steps in the order given: Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process. Then, follow each step in the order provided. Unless otherwise asked, please attach all log files. Please make the following system changes: Please pay close attention to the instructions in all the following links. If you have not done so already, Enable System Protection and create a NEW System Restore Point. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed. Temporarily disable the overly sensitive Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed. Disable-Fast-Startup. <<<<< Important. Show-Hidden-Folders-Files-Extensions. Please run the following scans: Please Take your time and pay close attention to the instructions in all the following links. Select the following link and run a Scan with Malwarebytes AdwCleaner with only the eight (8) requested options selected. Report files: AdwCleanerCnn.txt and AdwCleanerSnn.txt. Select the following link and run a DEFAULT Scan with Malwarebytes 5 for Windows®. Report file: Malwarebytes Scan Report YYYY-MM-DD HHMMSS.txt >>>> Restart the computer <<<< Select the following link, and then rename FRST.exe or FRST64.exe to FRSTEnglish.exe and run a Scan with Farbar Recovery Scan Tool. Report files: FRST.txt and Addition.txt Example image of where to click to attach the five (5) files when posting your reply to your topic: The sooner you attach/send the log files, the sooner one of the Experts will weigh-in on your topic. Thank you.

Hello @Lunetta and : Please carefully follow the procedures below in the order given for the best data. Please do not forget Malwarebytes AdwCleaner in its proper order. Although I will not be your malware removal helper, please carefully follow the steps in the order given: Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process. Then, follow each step in the order provided. Unless otherwise asked, please attach all log files. Please make the following system changes: Please pay close attention to the instructions in all the following links. If you have not done so already, Enable System Protection and create a NEW System Restore Point. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed. Temporarily disable the overly sensitive Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed. Disable-Fast-Startup. <<<<< Important. Show-Hidden-Folders-Files-Extensions. Please run the following scans: Please Take your time and pay close attention to the instructions in all the following links. Select the following link and run a Scan with Malwarebytes AdwCleaner with only the eight (8) requested options selected. Report files: AdwCleanerCnn.txt and AdwCleanerSnn.txt. Select the following link and run a DEFAULT Scan with Malwarebytes 5 for Windows®. Report file: Malwarebytes Scan Report YYYY-MM-DD HHMMSS.txt >>>> Restart the computer <<<< Select the following link, and then rename FRST.exe or FRST64.exe to FRSTEnglish.exe and run a Scan with Farbar Recovery Scan Tool. Report files: FRST.txt and Addition.txt Example image of where to click to attach the five (5) files when posting your reply to your topic: The sooner you attach/send the log files, the sooner one of the Experts will weigh-in on your topic. Thank you.

For Malwarebytes staffers: https://quttera.com/detailed_report/philosopherswheel.com https://urlhaus.abuse.ch/browse.php?search=philosopherswheel.com

Hello @Blustein and welcome back: For the computer in question: Please carefully follow the procedures below in the order given for the best data. Please do not forget Malwarebytes AdwCleaner in its proper order. Although I will not be your malware removal helper, please carefully follow the steps in the order given: Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process. Then, follow each step in the order provided. Unless otherwise asked, please attach all log files. Please make the following system changes: Please pay close attention to the instructions in all the following links. If you have not done so already, Enable System Protection and create a NEW System Restore Point. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed. Temporarily disable the overly sensitive Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed. Disable-Fast-Startup. <<<<< Important. Show-Hidden-Folders-Files-Extensions. Please run the following scans: Please Take your time and pay close attention to the instructions in all the following links. Select the following link and run a Scan with Malwarebytes AdwCleaner with only the eight (8) requested options selected. Report files: AdwCleanerCnn.txt and AdwCleanerSnn.txt. Select the following link and run a DEFAULT Scan with Malwarebytes 5 for Windows®. Report file: Malwarebytes Scan Report YYYY-MM-DD HHMMSS.txt >>>> Restart the computer <<<< Select the following link, and then rename FRST.exe or FRST64.exe to FRSTEnglish.exe and run a Scan with Farbar Recovery Scan Tool. Report files: FRST.txt and Addition.txt Example image of where to click to attach the five (5) files when posting your reply to your topic: The sooner you attach/send the log files, the sooner one of the Experts will weigh-in on your topic. Thank you.

Hello @Javier_Hernandez: Yes. Your helper may wish to see the screenshot. As for the installer you suspect, if you wish, upload that file to VirusTotal and reply to this topic with the analysis URL. Please note. Yesterday was a national holiday in the U.S. and some Malwarebytes staff/helpers may not return to work until Monday, 8-July-2024, making operations a bit slow. Thank you always for your patience and understanding.

Hello @Javier_Hernandez: Thank you for valuable attachments. If you ran Malwarebytes AdwCleaner from a copy you had saved, please delete it along with the directory at C:\AdwCleaner. With the greatest care for details, please rerun the step #1 above, giving the up-to-date (v8.4.2.0) AdwCleaner enough time (a minute or two maximum) to update its database from the cloud. Please tick the same eight (8) scan options as before. When the AdwCleaner scan/clean has completed, please attach both AdwCleanerSnn.txt and AdwCleanerCnn.txt. Thank you again for your continuing attention to the fine details.

Hello @Javier_Hernandez and : Please carefully follow the procedures below in the order given for the best data. Please do not forget Malwarebytes AdwCleaner in its proper order. Although I will not be your malware removal helper, please carefully follow the steps in the order given: Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process. Then, follow each step in the order provided. Unless otherwise asked, please attach all log files. Please make the following system changes: Please pay close attention to the instructions in all the following links. If you have not done so already, Enable System Protection and create a NEW System Restore Point. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed. Temporarily disable the overly sensitive Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed. Disable-Fast-Startup. <<<<< Important. Show-Hidden-Folders-Files-Extensions. Please run the following scans: Please Take your time and pay close attention to the instructions in all the following links. Select the following link and run a Scan with Malwarebytes AdwCleaner with only the eight (8) requested options selected. Report files: AdwCleanerCnn.txt and AdwCleanerSnn.txt. Select the following link and run a DEFAULT Scan with Malwarebytes 5 for Windows®. Report file: Malwarebytes Scan Report YYYY-MM-DD HHMMSS.txt >>>> Restart the computer <<<< Select the following link, and then rename FRST.exe or FRST64.exe to FRSTEnglish.exe and run a Scan with Farbar Recovery Scan Tool. Report files: FRST.txt and Addition.txt Example image of where to click to attach the five (5) files when posting your reply to your topic: The sooner you attach/send the log files, the sooner one of the Experts will weigh-in on your topic. Thank you.

ping @gatortail

Home | Downloads, Hashes, and Release Notes | Introduction to PowerToys Video | What's Happening | Microsoft PowerToys v0.82.0 has been released as of 02-July-2024.

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Hello @Mrtrump and : Please carefully follow the procedures below in the order given for the best data. Please do not forget Malwarebytes AdwCleaner in its proper order. Although I will not be your malware removal helper, please carefully follow the steps in the order given: Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process. Then, follow each step in the order provided. Unless otherwise asked, please attach all log files. Please make the following system changes: Please pay close attention to the instructions in all the following links. If you have not done so already, Enable System Protection and create a NEW System Restore Point. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed. Temporarily disable the overly sensitive Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed. Disable-Fast-Startup. <<<<< Important. Show-Hidden-Folders-Files-Extensions. Please run the following scans: Please Take your time and pay close attention to the instructions in all the following links. Select the following link and run a Scan with Malwarebytes AdwCleaner with only the eight (8) requested options selected. Report files: AdwCleanerCnn.txt and AdwCleanerSnn.txt. Select the following link and run a DEFAULT Scan with Malwarebytes 5 for Windows®. Report file: Malwarebytes Scan Report YYYY-MM-DD HHMMSS.txt >>>> Restart the computer <<<< Select the following link, and then rename FRST.exe or FRST64.exe to FRSTEnglish.exe and run a Scan with Farbar Recovery Scan Tool. Report files: FRST.txt and Addition.txt Example image of where to click to attach the five (5) files when posting your reply to your topic: The sooner you attach/send the log files, the sooner one of the Experts will weigh-in on your topic. Thank you.

Hello @Anthonyk747 and welcome back: Please only run the following in the correct order with the correct options. In particular, please do not run any previous scripts until directed. Running your own choices may make the process more complicate and longer. Please carefully follow the procedures below in the order given for the best data. Please do not forget Malwarebytes AdwCleaner in its proper order. Although I will not be your malware removal helper, please carefully follow the steps in the order given: Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process. Then, follow each step in the order provided. Unless otherwise asked, please attach all log files. Please make the following system changes: Please pay close attention to the instructions in all the following links. If you have not done so already, Enable System Protection and create a NEW System Restore Point. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed. Temporarily disable the overly sensitive Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed. Disable-Fast-Startup. <<<<< Important. Show-Hidden-Folders-Files-Extensions. Please run the following scans: Please pay close attention to the instructions in all the following links. Select the following link and run a Scan with Malwarebytes AdwCleaner with only the eight (8) requested options selected. Report file: AdwCleanerCnn.txt Select the following link and run a DEFAULT Scan with Malwarebytes 5 for Windows®. Report file: Malwarebytes Scan Report YYYY-MM-DD HHMMSS.txt >>>> Restart the computer <<<< Select the following link, and then rename FRST.exe or FRST64.exe to FRSTEnglish.exe and run a Scan with Farbar Recovery Scan Tool. Report files: FRST.txt and Addition.txt Example image of where to click to attach files when posting your reply to your topic: The sooner you attach/send the log files, the sooner one of the Experts will weigh-in on your topic. Thank you. PING @AdvancedSetup

You're welcome.

Hello @KararSM and welcome back: Thank you for the useful MBST-grab archive! This condition has been infrequently noted lately by consumer/clients. The MBAM developers have been made well aware, and it is being looked at. The present workaround is to utilize the offline installer. Please let the forum know if that worked for you. Thank you.

Ping @AdvancedSetup

Hello @Ghost_Inductee: Experience over many years and management's careful planning has devised a well thought out sequential process for the benefit of the client/member and the expert helper. Thank you for your patience and understanding. The initial FRST was run in the Windows system chosen language and not English. Thank you for the FRST report files. To your next reply to this topic, please post the following: Attach a screenshot, or log, of the Malwarebytes block's popup. Attach the requested “scan/clean” report files AdwCleanerSnn.txt and AdwCleanerCnn.txt. Thank you.

Hello @Ghost_Inductee and : Thank you for the attachment(s) you have already posted. However, please carefully follow the procedures below in the order given for the best data. Please do not forget Malwarebytes AdwCleaner in its proper order. Although I will not be your malware removal helper, please carefully follow the steps in the order given: Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process. Then, follow each step in the order provided. Unless otherwise asked, please attach all log files. Please make the following system changes: Please pay close attention to the instructions in all the following links. If you have not done so already, Enable System Protection and create a NEW System Restore Point. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed. Temporarily disable the overly sensitive Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed. Disable-Fast-Startup. <<<<< Important. Show-Hidden-Folders-Files-Extensions. Please run the following scans: Please pay close attention to the instructions in all the following links. Select the following link and run a Scan with Malwarebytes AdwCleaner with only the eight (8) requested options selected. Report file: AdwCleanerCnn.txt Select the following link and run a DEFAULT Scan with Malwarebytes 5 for Windows®. Report file: Malwarebytes Scan Report YYYY-MM-DD HHMMSS.txt >>>> Restart the computer <<<< Select the following link, and then rename FRST.exe or FRST64.exe to FRSTEnglish.exe and run a Scan with Farbar Recovery Scan Tool. Report files: FRST.txt and Addition.txt Example image of where to click to attach files when posting your reply to your topic: The sooner you attach/send the log files, the sooner one of the Experts will weigh-in on your topic. Thank you.

Hello @MacRepairShop: Are you still with us?

Hello @Asta and : Thank you for the attachment(s) you have already posted. However, please carefully follow the procedures below in the order given for the best data. Please do not forget Malwarebytes AdwCleaner in its proper order. Although I will not be your malware removal helper, please carefully follow the steps in the order given: Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process. Then, follow each step in the order provided. Unless otherwise asked, please attach all log files. Please make the following system changes: Please pay close attention to the instructions in all the following links. If you have not done so already, Enable System Protection and create a NEW System Restore Point. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed. Temporarily disable the overly sensitive Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed. Disable-Fast-Startup. <<<<< Important. Show-Hidden-Folders-Files-Extensions. Please run the following scans: Please pay close attention to the instructions in all the following links. Select the following link and run a Scan with Malwarebytes AdwCleaner with only the eight (8) requested options selected. Report file: AdwCleanerCnn.txt Select the following link and run a DEFAULT Scan with Malwarebytes 5 for Windows®. Report file: Malwarebytes Scan Report YYYY-MM-DD HHMMSS.txt >>>> Restart the computer <<<< Select the following link, and then rename FRST.exe or FRST64.exe to FRSTEnglish.exe and run a Scan with Farbar Recovery Scan Tool. Report files: FRST.txt and Addition.txt Example image of where to click to attach files when posting your reply to your topic: The sooner you attach/send the log files, the sooner one of the Experts will weigh-in on your topic. Thank you.