Jump to content

1PW

Trusted Advisors
  • Content Count

    10,250
  • Joined

Everything posted by 1PW

  1. Hello @Nonkii: The Malwarebytes forum does not provide individual and independent testing services. Those tasks are best achieved with: Independent testing sites: https://www.lifewire.com/best-free-online-virus-scanners-1356651 Your computer's up-to-date, Anti-Virus, Anti-Malware and Anti-Spyware applications. HTH
  2. Hello @brad03: Unfortunately, the Scan Report included may have truncated the full pathname but it can still be adequately documented with the below requested logs. In your next reply to this topic, please attach (not copy/paste) the latest following files for team analysis: (Please do not use a third party service) C:\AdwCleaner\Logs\AdwCleaner[S##].txt C:\AdwCleaner\Logs\AdwCleaner[C##].txt C:\AdwCleaner\Logs\Debug.log In the meantime, please consider adding an exclusion for the HP Support Assistant file using the Malwarebytes AdwCleaner Exclusions setting document. Thank you. cc: @jboursier
  3. Hello @DrewPeacock and Malwarebytes for Windows has been a globally known product for many years. By the time you notice the new Offline Installer, the new installer executable is likely to have been uploaded multiple times to VirusTotal where the most industry popular digests have been calculated and published with the file's VT overall analysis. Additionally, the file's digital signature, plus countersigning, may be sought & examined. This holds true for the executables, drivers and DLLs that constitute the modules and other internal files within the installed product. Independently you may also verify the digital signature(s) through the use of Microsoft's Sysinternals' Sigcheck, Windows File Explorer and other methods. When it comes to the Network Installer (digitally signed/countrsigned), I believe that proprietary and fairly articulate security methodologies are already in-place. However, a Malwarebytes staffer would need to comment further. Frequently VT community member endorsements may also be added and their member public reputations viewed for all to trace. Coincidentally, much of the above holds true for the Malwarebytes AdwCleaner product. As far as posted or linked checksums, "you can lead a horse to water but you can't make him drink." -English Proverb HTH
  4. Hello @Sneake and Thank you for the valuable mbst-grab file. Since you have already downloaded the Malwarebytes Support Tool, please sequentially follow all the steps within the Uninstall and reinstall using the Malwarebytes Support Tool document. In your next reply to your topic, please let the forum know if you were successful.
  5. Hello @DowntownBrooklyn: The Katana name for the new MB4 detection engine is a coincidence. Thank you.
  6. Hello @randyyy and While we wait for forum Administrators to move your topic to the most appropriate sub-forum, please sequentially follow the directions below from the following document and post back the requested report archive (mbst-grab-results.zip) for review and assistance: https://support.malwarebytes.com/docs/DOC-2396 Thank you
  7. One of your best John. Thank you.
  8. Hello @PaulBostock: Perhaps you could select Update Protection from the app pull-down menu. As well as the application update, the 4.0.437 protection update was also released earlier today. Did that result in an update? Cheers
  9. Hello All: My MBP was just updated to 4.0.30.3073 - 4.0.437. No reboot was required and all is well. Thank you for the updates team!
  10. Hello @jboursier: The scan time and number of objects scanned are still about the same. Thank you to the team for the improvements!
  11. Hello @TRIPNU and Please allow Malwarebytes staffers/devs to analyze the system's logs by following the 10 steps in post #2's (above) hidden contents just beneath technical issues. Thank you.
  12. Hello @Levshlomo and Please allow Malwarebytes staffers/devs to analyze the system's logs by following the 10 steps in post #2's (above) hidden contents just beneath technical issues. Thank you.
  13. Hello @Gt-truth: If you have a recent verified image or verified full system backup, the only thing you have to lose is some of your time. Has your computer's manufacturer specifically announced applicably updated drivers are mandatory for W10 1909? HTH
  14. Hello @MarjaE: Having lived the very best part of my life with a migraine sufferer, and being a Malwarebytes for Mac 4.0.27 user, I believe staff/developers should be made more aware of computer graphics that trigger the long known Spontaneous Visually Induced Migraine Headaches. I am not stating it could or will happen, or if it might, or when would a change could be possible. Would you welcome a possible/future user option switch that would disable GUI features with animation/motion that are not critical to normal operation? Thank you. @bdubrow @treed
  15. Hello @kad: Thank you for the fresh mbst-grab-results.zip archive file. Within the fresh archive, your system's mbsetup.log indicates that much of the MB4 reinstall is running (with errors) from the Windows D:\ (RECOVERY) partition. This requires additional investigation. Using the previously downloaded Malwarebytes Support Tool (MBST), please only follow steps 1 through 11 of the Uninstall and reinstall using the Malwarebytes Support Tool procedure. After the requested Windows system restart, select only the No button in step 12 and exit the MBST utility. Using a Windows Administrator account, please find the Malwarebytes for Windows downloader MBSetup.exe file at https://www.malwarebytes.com/mwb-download/thankyou/ and save/execute only to/from the system Administrator's desktop. If this installation is successful, please activate the MB4 product to premium. Then, after at least one Windows system restart, please report the status of the MB4 fresh install in a reply to this topic. If the installation was not successful, please also generate/include a new mbst-grab archive file as before. Thank you.
  16. Hello @kad: Unfortunately AV/AM/AS products can undergo change at any time and thus present interesting challenges for others. Such may be likely in this instance. If the above prescribed actions are unsuccessful, please run and attach a fresh mbst-gather. Good luck.
  17. Hello @kad: A brief analysis of the mbst-grab shows the MB4 install task was impeded or incomplete. Please remove the following before attempting a clean reinstall: (They may be reintroduced at a later time.) McAfee Internet Security Spybot Search & Destroy Zemana AntiMalware Restart Windows 7 Home. Download and follow the procedure with Uninstall and reinstall using the Malwarebytes Support Tool. You may relaunch the previously downloaded Malwarebytes Support Tool. If the uninstall/reinstall is successful, please activate to premium. Please reply to this topic with the status of your system. Thank you.
  18. Hello @kad and The attached mbst-grab file will be quite valuable. Please allow for a short period of analysis. Thank you.
  19. Hello @savra and The Malwarebytes Staffers/Developers will appreciate an archive output from the Malwarebytes Support Tool to begin their analysis for you: Please sequentially follow steps 1 through 8 of the Upload Malwarebytes Support Tool logs manually document. Then, please attach the mbst-grab-results.zip file to your next reply to this topic. Thank you.
  20. Hello @LiquidTension: The box.com download above may require change to permit non-Malwarebytes employee (public) access. Thank you.
  21. Hello @gatortail: Congratulations to the team for the release of 2.1.3! Thank you.
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.