[Malwarebytes 2.0.2.1012 Free Problems]

Hello mrgadget and

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic.

Thank you.

[help with malwarebytes program]

Hello milkman31 and

Let's start here first:

• Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.
• NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.

Please let us know the status of your issue in a reply to this thread.

Thank You.

[Learning To Add Exclusions]

Hello trying50:

 

You're welcome. 

 

Please let us know if we can help further.

[Endless Heuristic scan]

Hello ultrap3:

Please run a complete Windows 7 Disk Check and ensure that the full five stage chkdsk diagnostic (Check/Tick: Automatically fix file system errors & Scan for and attempt recovery of bad sectors) is allowed to run to completion.

Please let us know, in a reply to this thread, if any chkdsk errors were discovered and corrected.

Thank you.

[Extensive scan time]

Hello tesseract442 and

First let's try this:

• Open the Malwarebytes Anti-Malware (MBAM2) Graphical User Interface (GUI).
• Single left-click Settings.
• Single left-click Detection and Protection.
• Under Detection Options:
  • Uncheck/untick Scan for rootkits.
  • uncheck/untick Scan within archives.

Please remember to dispose of the malware found in the previous scan.

Then, try your previous scan and let us know how it went in a reply to this thread.

Thank you.

[notification for updates]

Hello agrafton and

To indefinitely prolong the automatic major update of Malwarebytes Anti-Malware (MBAM) v1.75.0.1300 (PRO) to Malwarebytes Anti-Malware v2.0.2.1012 (Premium), please follow these instructions and refer to the jpeg attachment below:

Note well: Eventually MBAM v1.75.0.1300 database updates will no longer be available, automatically or manually. (approx. March, 2015)

If you have automatically upgraded to MBAM 2.0.2.1012 and you wish to return to MBAM 1.75.0.1300, please follow the MBAM Clean Removal Process 2.x with only the following exception:

Please download mbam-setup-1.75.0.1300.exe, from malwarebytes.app.box.com, and install but do not update the database yet. Instead:

• Open the Malwarebytes Anti-Malware (PRO) Graphical User Interface (GUI).
• Single left-click the Settings tab. Submit the Settings Password if it's requested.
• Single left-click the Updater Settings tab.
• Un-check:
  • Download and install program update if available.
  • Notify me when a program update is ready for installation.
• Close the Malwarebytes Anti-Malware (PRO) GUI.

You may now update the database through the Windows System Tray: single right-click the MBAM icon, and single left-click Check for Updates. You may now customize your settings and add exclutions.

Re-checking the boxes above in step 4 will permit/re-permit automatic application program updates to MBAM2.

Please refer to the jpeg attached below.

If your system is running MBAM 2.x, I recommend you allow your system to update to v2.0.2.1012 as many fixes and improvements were made.

Thank you.

[Learning To Add Exclusions]

Hello trying50:

 

I found in your diagnostic logs that your version of AVAST has at least one executable in a sub-directory making the "\*" addition to your exclusion entry relevant.

 

Thank you.

[Endless Heuristic scan]

Hello ultrap3 and

 

First let's try this:

• Open the Malwarebytes Anti-Malware (MBAM2) Graphical User Interface (GUI).
• Single left-click Settings.
• Single left-click Detection and Protection.
• Under Detection Options:
  • Uncheck/untick Scan for rootkits.
  • uncheck/untick Scan within archives.

Then, try your previous scan and let us know how it went in a reply to this thread.

 

Thank you.

[Learning To Add Exclusions]

Hello trying50:

Excellent question!

The answer is yes. You should enter in Malwarebytes Anti-Malware exclusions:

C:\Program Files\AVAST Software\*   (Since AVAST has installed in Vista's 64-bit directory)

I hope this has helped you.

 

EDIT: I found the relevant data in your diagnostic reports.

[Infected with virus wont allow install of Malwarebytes]

Hello Ricky1123 and

The logs indicate the computer has issues that need attention those actions are not permitted in this sub-forum.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

Thank you.

[Tracking that Malicious Site.]

Hello ausgumbie:

 

Your log strongly suggests that a system, in mainland China, is attempting to open a Telnet connection with your system, or testing your system's TCP port 23 to see if it is open.

 

If these incoming attempts are completely unexpected and undesired, then the Malwarebytes Anti-Malware Malicious Website Blocking module is doing its job nicely and no further action on your part is indicated.

 

As experience shows, when unsuccessful, these attempts stop with the passage of time.

 

HTH

[Still not able to run!]

Hello Elysis and

Since you believe your computer is probably infected, and malware removal actions are not permitted in this sub-forum, I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic.

Thank you.

[W7 HP, Black screen, can't start safe mode]

Hello pheuvel and

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

Thank you.

[ayool1.no-ip.org]

Hello pfalck1:

The logs indicate the computer might be infected and malware removal actions are not permitted in this sub-forum.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic.

Thank you.

[Where is M.Bytes ?]

Delete.

[ayool1.no-ip.org]

Hello pfalck1:

Your previous post's information may require additional clarity.

Please post the computer's MBAM2 Daily Protection Log showing the Malicious Website Blocks you're reporting:

Reference: Malwarebytes Anti-Malware Users Guide - Daily Protection Log

• Please open the Malwarebytes Anti-Malware 2.x (MBAM2) Graphical User Interface (GUI).
• Single left-click History.
• Single left-click Application Logs.
• Left double-click the Protection Log concerning the date when the Malicious Website Protection notice(s) were received.
• Single left-click Export button, and single left-click Text file (*.txt) choice from the pull-down menu.
• Type Malicious in the File name: box, then single left-click Desktop, and single left-click the Save button.
• The MBAM2 GUI may now be closed.
• Please Attach the Malicious.txt file, from the Desktop, to your next reply in this thread.

Thank you for your patience and understanding.

[Malwarebytes Anti-Malware has stopped working]

Hello steeve725 and

Let's start here:

• Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached from your desktop are: CheckResults.txt, FRST.txt and Addition.txt. Please do not Copy and Paste them into a reply.
• NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.

Please let us know the status of your issue in a reply to this thread.

Thank You.

[Snap.do browser hijacker]

Hello Tilirose and

Just as noknojon suggests it is best to have our Malware Removal Helpers assist as malware removal actions are not permitted in this sub-forum.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic.

Thank you.

[mbam.exe hitting disk so hard, system slows to nearly halt]

Hello tomcon:

Some likelihood exists that a conflict exists between your on-access anti-virus application and Malwarebytes Anti-Malware.

For Malwarebytes Anti-Malware 2.x, please exclude the following files from your Anti-Virus software (we are unsure what brand/version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you will need to exclude them from it as well

For 32-bit (x86) versions of Windows XP, and above:

• C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For 64-bit versions of Windows Vista and above:

• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you will need to exclude mbam.exe and mbamservice.exe from it as well

Note: Once that is done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

Please let us know, in a reply to this thread, how it went.

Thank you.

[Can't download Webshots]

Hello kybunnies:

Despite the logical anti-malware, anti-virus steps you have taken, I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic.

Thank you.

[Changelog for 1.04.1.1008 ?]

Hello MCFatTongue:
 
Here's the contents of the changelog.txt file that accompanies my version 1.04.1.1008:
 

Malwarebytes Anti-Exploit 1.04.1.1008

New Features:
• Added various new layer 1 and layer 2 detection techniques
• Improved various aspects of installation and automatic upgrades
• Improved UI to make it easier to activate Premium
• Improved threat information telemetry
• Improved Java shield to prevent slowdowns and FPs in desktop-based applications
• Fixed FP with Excel addon
• Fixed bug executing Desktop shortcut after install
• Updated hooking framework

HTH

[Secunia PSI]

Hello MCFatTongue and welcome back:

 

Secunia is probably making a file details comparison between the installed mbae.exe and the installed mbam.exe files where the Malwarebytes developers created the last MBAM1 file versioning standard years ago. The current mbam.exe file/product version is 1.0.0.532

 

I suppose we'll need to see if the developers are willing to make that in-house standards change in future versions of MBAM2 though.

 

Thank you for the heads-up.

[Database is out of date]

Hello Fonzarelli and

Probably in the current order of likelihood, please check these items:

● Check that "Detected Threats" are not pending action. Please single left-click the "Scan" button, at the top of the MBAM2 GUI, to verify that no threats await the user's action.

● Check that your Anti-Virus, and system's firewall, give MBAM2 full permissions. Your Anti-Virus, or system's firewall, might be detecting MBAM2 as a threat and may be blocking it. The files that may need to be excluded are found >>HERE<<.

● Check that your Window's date & time are correct.

If the above checks have not resolved your issue:

• Try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached (and not compressed) from your desktop are: CheckResults.txt, FRST.txt and Addition.txt.
• NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.

Please let us know the status of your issue in a reply to this thread.

Thank You.

[Infected PC, But I can't install Malwarebytes because of runtime errors]

Hello DracoDragon123 and

This is the procedure from the locked and pinned topic Internal error: Expression error 'Runtime Error' / External exception E06D7363, but instead, because you believe the computer is infected, I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help please make reference to this thread.

 

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic.

Thank you.

[Learning To Add Exclusions]

The member voluntarily moved this thread to Private Messenger where their MBAM/AVAST exclusion question was answered.

This topic may now be closed.