1PW

Hello @AndreyS and : As @Chas4 has wisely pointed out, it would be best to first update your Mac and then recheck your system's issue: macOS Ventura 13.5.1 Safari 16.6 (Updates along with the macOS update) MBG for Safari 1.5.0 Please reply to this topic after updating and let the forum know if that resolved the issue. HTH CC: @gatortail

Hello @AlfaVitaY2K: Are you still with us?

Hello @AlfaVitaY2K: https://downloads.malwarebytes.com/file/mbst HTH

Hello @AlfaVitaY2K: Though it may seem improbable, to most accurately answer your question regarding malware becoming invisible, I would ask that you run the log gathering tool, so your expert can analyze the logs first before answering. I apologize for the indefinite answer, but it's best to see the logs first.

Hello @AlfaVitaY2K: I have answered your question in the original thread.

Hello @AlfaVitaY2K: Although you are given a generic download address for the Malwarebytes Service Tool that holds up for years for consistency, you will see that the file comes from our current Content Delivery Network (CDN) at mwdsys.com. For extra integrity checking, you may upload the unused utility file to VirusTotal.com for analysis. At the end of that analysis, you should see my endorsement of the tool at https://www.virustotal.com/gui/file/596d5bdfccbe94a9ee90de56ad3e9c67dbea0b8e72f1a0bd4364f10b3b9a4080 You should note your copy of the downloaded tool agrees with the calculated SHA256 hash, and it's digitally signed and x.509 endorsed. HTH

Hello @AlfaVitaY2K: Yes. In your next reply here, attach the archive file mbst-grab-results.zip, that was generated by the log gathering utility you were asked to run above. Thank you.

Hello @Maxim and : While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste. For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted. Thank you.

Hello @AlfaVitaY2K and welcome back: While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste. For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted. Thank you.

Hello @sp123: Besides VT, have you tried searching the Internet for other service providers that do examine sites for integrity and malware?

Hello @FetzBox22: The year old MB5 FAQ does state the conventional Windows app uninstall procedure should be used. IMHO, there is some likelihood you may need to have used the newest version of the Malwarebytes System Tool (MBST) utility and choose the Advanced “Clean” reinstall option. Perhaps the MB5 team devs could reaffirm the latest? Instead, have you manually reinstalled MB4? HTH CC: @icolcear

Hello @DMBK and : That type of licensing issue can not be handled in this forum. Please contact the support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help. Thank you for your patience and understanding.

Hello @Kek and welcome back: While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste. For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted. Thank you.

Hello @FetzBox22: Which uninstall method did you employ for MB5? Thank you.

Hello @l0rdraiden: You have posted in the sub-forum concerning the early beta testing of the next Consumer/Teams version of MBAM (MB5) for Windows©. The information in your URL, and attachment, concerns most, if not all, marketed Commercial/Enterprise products that do not directly relate. HTH

Hello @DerCribben: Remote Access Trojan (RAT) Malwarebytes Browser Guard (MBG) HTH

Announcement / News versions 4.0.8 and 3.6.16 (23-August-2023) Autoupdate or Download

Hello @voidaye and : While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste. For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted. Thank you.

The latest Fresh Branch: v7.6.0 has been released. (21-August-2023) The latest Still Branch v7.5.6 has been released. (07-September-2023) Pending Release Notes: https://www.libreoffice.org/download/release-notes/ Fresh & Still Downloads: https://www.libreoffice.org/download/download-libreoffice/

Hello @Immanuel and : 19045.3324 is the current release for 22H2. While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste. For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted.

Hello @RRamdeo and : While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste. For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted. Thank you.

Hello @brad03 & @FetzBox22: Since the latest mb-support-1.9.2.982.exe was published just this last Friday, its mbst-grab-results.zip may extract some new and useful diagnostic logs for @icolcear and associates. Please consider running that utility's new version and posting the results for the dev team. Thank you.

For staffers: https://www.virustotal.com/gui/url/5c423058c7e5354524740a612c98b1171c206e583cdf58e098b52f66d448a37a https://www.abuseipdb.com/check/192.241.129.182

Hello @helpmepleaseidkwhatiamdoin and : While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: Download the Malwarebytes Support Tool. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. Run the MBST Support Tool. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer. WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. Please do NOT copy and paste. For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have posted. Thank you.