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1PW

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Everything posted by 1PW

  1. Hello @yardbird: If your Deactivation attempts through "My Account" were unsuccessful, then the only remaining solution is to create a trouble ticket through https://support.malwarebytes.com/community/consumer/pages/contact-us Within the creation of your trouble ticket, please do include as many of the original purchase details (plus the lifetime license ID/Key) you know so they may reset your license ASAP. Thank you.
  2. Hello @yardbird: The above means that too many Activations have been made without corresponding Deactivations. You may log into "My Account" at https://my.malwarebytes.com and Deactivate the lifetime license in question. Then, open the Malwarebytes 3 GUI and Activate to Premium with your same Lifetime license. If you have never used "My Account" before, the email address needed is the same one used to purchase your lifetime license. Please let us know how it went in a reply to this topic. Thank you.
  3. Hello @yardbird: Thank you for the informative screenshot as it appears that the frequent daily database updates are also not current along with the missing Component package version. The Internet path of your W7 system and Malwarebytes' servers will need to be verified. On the W7 computer in question, please follow the ten (10) steps within the upper "Reveal hidden contents" bar so a look at the gathered diagnostic logs may be had. Thank you.
  4. An acceptable workaround is to delete the adwcleaner_7.2.7.0.exe file. Then, manually download from the usual highest integrity source: https://downloads.malwarebytes.com/file/adwcleaner This way, the previously saved Malwarebytes AdwCleaner logs (if any) are retained. HTH
  5. Hello @exceluser and Please open the most likely Excel workbook file and isolate & capture a readable screenshot of the error message when it occurs. Then, please follow steps 1 thru 8 within the Upload Malwarebytes Support Tool logs manually document. In a reply to this topic please ATTACH the following files: Screenshot file of the Trojan alert error message. mbst-grab-results.zip archive file. Thank you.
  6. Hello @RonK623 and This appears to be the Ask Search Extension in Chrome. Please see the reference for removal procedures. Reference: How to remove “Search Extension by Ask” redirect (Removal Guide) Please reply to this topic and let the forum know if that was successful. Thank you.
  7. Hello @hlw_rocer: Please relate what was experienced in step 1 in my first reply to your topic. Thank you for the gathered results above. Those results show that critical Malwarebytes servers failed to respond when queried. The gathered results do show that the operating system is Windows 8.1 (versus Windows 8.0) and has a 64-bit (x64) architecture. Thus, please download Farbar's trusted FRST64.exe tool only from >> here << and then sequentially perform steps 2 through 9 within Run Farbar Recovery Scan Tool to gather logs document. Two (2) output text files will be produced in the same directory where FRST64.exe was run from. Please ATTACH (versus copy & paste) the following files in your next reply to this topic: FRST.txt Addition.txt Thank you.
  8. Hello @PercivalShift: Understood. A request has been made for a Malwarebytes staff member (@AdvancedSetup) to further assist. Till he weighs in, please run the following using your Windows 10 Pro install: From an Elevated Command Prompt please copy/paste the following Deployment Imaging and Servicing Management (Dism) tool command followed by a return: Dism /Online /Cleanup-Image /ScanHealth The process will take many minutes to complete. Please be patient and copy/paste the result into your next reply to this topic. Thank you.
  9. Hello @PercivalShift: Please allow your helper (nasdaq) in your similar topic in the Windows Malware Removal Help & Support subforum to assist you at this time. Thank you.
  10. Hello @hlw_rocer: 1. On the computer in question, if the downloaded mb3-setup-consumer-3.7.1.2839-1.0.586-1.0.10544.exe installer file is legitimate, by obtaining directly from the Malwarebytes server, and you have tried running the installer file by right-clicking on its icon and selecting Run as Administrator, and a permissions error message is still produced, please proceed below: 2. Please sequentially follow steps 1 through 10 of the "gather" instructions in the upper "Reveal hidden contents" area and attach/post the mbst-grab-results.zip file in your next reply. Thank you.
  11. Hello @Beegz and Perchance, did the Microsoft Outlook 2016 crash occur before KB4464540 was released and applied today? Has the system in question been updated today with that update and it's now crashing? This may not have been reported before and if it was reported, it's seems quite rare. Please run the Malwarebytes Support Tool (only in gather mode) and then attach the logs in your next reply to this topic:
  12. Hello All: The website in question seems to be in both Malwarebytes databases now. https://www.sdrplay.com IP: 62.138.8.44 https://www.virustotal.com/en/url/6fe401b74b02deb269a8595640cdd61b9322b05ea5a21cea73d73471f3523013/analysis/ https://hosts-file.net/default.asp?s=https%3A%2F%2Fwww.sdrplay.com https://hosts-file.net/default.asp?s=62.138.8.44 sdrplay-Trojan.txt cc: @Dashke @Zynthesist
  13. Hello @KenW: Until a new/specific consumer Malwarebytes WFC subforum may be created within this forum, please sequentially try the following: Reference: Malwarebytes Windows Firewall Control User Guide -> Uninstall the program Continue your ongoing posts at Wilders because you are receiving direct and official replies from the WFC developer, Alexandru Dicu (@alexandrud). Or... Contact Malwarebytes WFC support privately: https://www.binisoft.org/contact Email: support@binisoft.org FAQ: https://www.binisoft.org/faq Thank you. cc: @alexandrud
  14. Hello @Pathyon: Please do a full Windows 10 shutdown followed by a normal system start and sequentially follow all the steps within the Uninstall and reinstall using the Malwarebytes Support Tool procedure. When completed, please reply to this topic with your results. Thank you.
  15. Hello @Pathyon and A request has been made to forum management to move your topic to the most appropriate subforum. Thank you.
  16. https://hosts-file.net/default.asp?s=101.0.112.3
  17. Hello All: Mozilla has released Firefox 66.0.4 to resolve this issue: Add-ons disabled or failing to install in Firefox HTH
  18. Hello All: Mozilla has released Firefox 66.0.4 to resolve this issue: Add-ons disabled or failing to install in Firefox HTH
  19. Hello All: Mozilla has released Firefox 66.0.4 to resolve this issue: Add-ons disabled or failing to install in Firefox HTH
  20. Hello @ValeonX and Please do a Windows Cold Start and sequentially follow all the steps within the Uninstall and reinstall using the Malwarebytes Support Tool procedure. When completed, please reply to this topic with your results. Thank you.
  21. Hello to All: A successful update was made on my MacBook Pro (Retina, 15-inch, Late 2013) from Mac for Malwarebytes v3.7.34 Premium to v3.8.16.2524 Premium running macOS Mojave v10.14.4. An OS reboot was not called out but a cold restart was performed non-the-less. Owing to my possible inattention, I never noticed a notification popup that an application update was available. The fast runtime of a manual scan is significantly equal to that of the previous release version using database v4.0.376. Congratulations to all that made this release a success! Thank you.
  22. Hello @Duster9: Editing posts is disabled from new users due to significant Spammer abuses: Reference: https://forums.malwarebytes.com/topic/240467-editing-posts-problems/?do=findComment&comment=1293680 We are all sorry it came to this.
  23. Hello All: Re: https://forums.malwarebytes.com/profile/261215-griny007/ Please consider deleting about six (6) of this member's posts, leaving one meaningful one. Is this related to a possible multiple post trouble or does the topic starter just like selecting the Reply button? I wonder if the Topic Starter is experiencing error messages and believes their send request failed? Later, they see their multiple posts and lack the ability to correct the extras. Thank you.
  24. Hello @distramseless: If corrective actions are taken with Malwarebytes AdwCleaner v7.3.0.0, deleted items are safely quarantined. You may wish to restore from the AdwCleaner's quarantine. Please update your topic with your results if this restoration action is undertaken. HTH
  25. Hello @distramseless and To your next reply to this topic, please attach the following latest files from the computer in question: C:\AdwCleaner\Logs\AdwCleaner[Snn].txt C:\AdwCleaner\Logs\AdwCleaner[Cnn].txt Thank you.
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