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1PW

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Everything posted by 1PW

  1. Hello @GuruGuy: 1.) Given that the MacBook Pro(s) have been updated to Malwarebytes for Mac V4.5.14. please open the Malwarebytes for Mac Dashboard -> within the Title Bar, click the Settings gear icon -> below, click within the "Detection History" card -> click the "Reports" tab -> visually scan down the "Kind" column for the most recent "Update" report line -> under the "Information" & "Date and Time" columns, please reply to this topic with the most recent database Protection version (e.g. 4.0.xxx) & Date and Time for that report line? 2.) BTW, if the MBPs are running macOS 10.15.6 Catalina, and if you have not already done so, you may wish to consider further updating to last Wednesday's supplemental build: (19G2021) per https://support.apple.com/kb/DL2049?locale=en_US. IMHO, additional undocumented stability issues will be made. Thank you.
  2. Hello @kcxlamb and Please temporarily uninstall the antivirus program 电脑管家系统防护. For the brief period while 电脑管家系统防护 is uninstalled, Windows 10 Home will still be protected by Microsoft's Windows Defender. Then, Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool followed by a reply to this topic with the reinstall result. A request was made, to the Malwarebytes forum administrators, to move your topic to this more appropriate sub-forum. Thank you.
  3. Hello Staff: The App's "Force update" corrected today's 22 false positives for me. Thank you!
  4. https://quttera.com/detailed_report/brusters.com https://sitecheck.sucuri.net/results/brusters.com
  5. https://www.virustotal.com/gui/url/fb30280b66e8f9a69e5202494bc1e999909d55f04e3b3e5a4333029a95c1b940/detection
  6. Hello @george_m: Your topic is fine where it is. A staffer will likely make their investigation early Monday (or before) and follow with their determination. Thank you.
  7. @george_m https://verdict.valkyrie.comodo.com/contact/us/ HTH
  8. https://www.virustotal.com/gui/url/82fdeaa6365a4374b869feccdaca4d8bd1b10d54e7ca74669fd3010f9fef40e7/detection https://verdict.valkyrie.comodo.com/url/domain/result?domain=www.audiotutorialvideos.com
  9. https://www.virustotal.com/gui/url/ddeefe4c6dc33f257ba9319d12279fc7950314fdfaf8597c6a4330a9f89d161e/detection https://sitecheck.sucuri.net/results/tony-caters.square.site https://quttera.com/detailed_report/tony-caters.square.site
  10. Thank you @Hardhead: Release Notes: https://support.malwarebytes.com/hc/en-us/articles/360051941914-Malwarebytes-Browser-Guard-2-2-9-Release-Notes
  11. Hello @jayman1000: I am currently trying/using 3 different VPN providers of which PIA is one of them. All VPN providers are subject to connection failures in their own houses as well as their service providers. For the short time Malwarebytes has offered the MBPrivacy product, reliability has certainly been on a par with my others and please don't forget that your own service provider too is always part of the equation. The question may become, is a post failure connection renegotiated seamlessly. HTH
  12. 1PW

    Sophos Test FP?

    hello @gatortail: FWIW the MBG notification seems to have changed from "trojan" to "reputation" ...
  13. 1PW

    Sophos Test FP?

    https://sophostest.com/ IP: 54.230.35.117 https://www.virustotal.com/gui/url/7f1ba2dbca748bf6d13328099cca6fdf9aed2ea546933fe178d42be7a1fd1ac6/detection https://sitecheck.sucuri.net/results/sophostest.com
  14. https://www.virustotal.com/gui/url/f85d40a58455a3bb7e0f598850561b30c60f84bad64177eb60c997a73a61c8b3/detection
  15. https://www.virustotal.com/gui/url/5d79aa9934019f260634e1ef8b394a338cff4a1431744e08b096c649682ab090/detection
  16. https://www.virustotal.com/gui/url/67c65cbd53b9557fd5b965829c71c42e059569e341a76430e0d8396555a08727/detection
  17. https://www.virustotal.com/gui/url/5bff8a880854be5aa5df96d60e5e91903dc4c463344f48b544e019d756d46c20/detection
  18. Hello @Wulfeh: Thanks for attaching the requested MBST grab. @AdvancedSetup is exceptionally skilled and he has been assisting other users with very similar licensing server issues. This post is asking him is this is one of those topics he may consider taking over. Thank you.
  19. Hello @GuruGuy: To begin further analysis, please gather and post in your next reply to this topic: macOS System Version and build:  Apple Menu -> About This Mac -> System Report... (button) -> (left pane) select Software -> (right pane) System Version and (build). Thank you.
  20. Hello @Wulfeh: The Malwarebytes Support Tool may take many minutes to finish. If this is still not the case, please try to Gather Logs by running the Malwarebytes Support Tool after restarting the OS into the Safe Mode. Download Malwarebytes Support Tool. Double-click mb-support-1.7.0.827.exe to run the program. You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a check mark next to Accept License Agreement and select Next. Navigate to the Advanced tab. The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstall of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review select the Gather Logs button. Upon completion, select OK. An archive file named mbst-grab-results.zip will be saved to your Desktop. Please attach that file in your next reply to this topic.
  21. Hello @MussharrafHossenShoikot: Even with costly investments on Malwarebytes part, IRC would still be rife for abuse. IMHO Dave is right about this forum. As costly and frustrating as this forum has been, and still can be, the addition of Malwarebytes IRC is "a bridge too far". If you have comments or questions, open a topic here. In time, the best knowledge will be provided and historic and searchable records are created. BTW, are you familiar with https://support.malwarebytes.com/ ? My two cents...
  22. Hello @BillH99999: Thank you for the MBST grab archive file. However, through no fault of yours, FRST64.exe failed to make the trip, generate its files and be included. This too may be an additional data point for diagnosis. Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click FRST64.exe to run it. When the tool opens, click Yes to disclaimer. Select the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thank you. Alternative FRST64.exe download: https://www.majorgeeks.com/mg/getmirror/farbar_recovery_scan_tool_64_bit,1.html
  23. Hello @BillH99999: That does appear a bit strange but it's best if the forum has the computer's logs to begin a thorough diagnosis: Download Malwarebytes Support Tool. Double-click mb-support-1.7.0.827.exe to run the program. You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a check mark next to Accept License Agreement and click Next. Navigate to the Advanced tab. The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstall of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button. Upon completion, click OK. A file named mbst-grab-results.zip will be saved to your Desktop. Please attach the file in your next reply. Thank you.
  24. The update went with the usual ease running on a MacBookPro11,3 with macOS Catalina 10.15.6 (19G73). Of course the OS did not make a "Legacy System Extension" notification. A manual scan then completed in the usual amount of time. The RTP of an EICAR based test file is as described and was immediately flagged and moved from /Users/Shared/Malwarebytes/ to quarantine. I appreciate the change of icon if moved to the system's dock as it is now easier to find. Thank you to all for this beta.
  25. Hello @sylvie and If you are not following a format with a full restore from a recent backup, then the following will instruct you on how to deactivate the license: Transfer or Deactivate Malwarebytes Premium license key Please let the forum know if you need further assistance.
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