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Valia

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  1. I think it's okay. Nothing weird or bad is happening, and I deleted the file from quarantine so it's gone now. I ran another Malwarebytes scan, and nothing else came up as a threat. So I think it's all good. Thank you very much for all your help.
  2. Okay. It made the log, then rebooted the computer. The log is attached. Fixlog.txt
  3. Okay, I got up to the Run as Administrator part. Then I'm a little confused. I right click and select 'Run as..." A box opens that has me select between my current account, or select another account (Administrator is already typed as default in the other account box). But I really only have the one account, and on the profile for my current account it says it's the 'computer administrator' under the account name. What should I do? Do I just run it for this account, or is there some other Administrator account it needs to be run in instead?
  4. Hi there. Attached are my scan logs. Also, I don't know if this makes a difference for anything, but this computer is not an off-the-shelf computer. A friend put it together for me and loaded the OS and some basic software before I got it. I don't know that much about computers and troubleshooting, myself, which is why I'm asking for help here. I don't think I have any P2P software installed on here. And I'm not aware of any illegal software or things on it either. Addition.txt FRST.txt
  5. Hi. As fair warning, I'm not the most computer savvy person around, so apologies if I don't understand your instructions right away. I believe my computer is infected with this opencandy thing. I'm not sure exactly what it is, but I think it's a trojan of some kind. My computer hasn't done anything really wonky yet, but while websurfing I got a pop-up website tab in Chrome claiming some kind of government detection of illegal activity and saying my computer was going to be blocked and files encrypted or something, it was also asking for money or something. I used ctrl-alt-delete to end the Chrome program and immediately started running avast antivirus and then malwarebytes. Avast didn't find anything, but Malwarebytes found this PUP opencandy thing. I quarantined it, but haven't done anything else yet. I saw on your forums that someone else had the same thing come up in their scan, and your experts had him do extra actions to fully clean it from his computer. So I signed up an account and am here asking for your expert help with it. This is the scan history log I got from Malwarebytes. Please let me know what I should do. Thank you. Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 9/2/2014 Scan Time: 9:00:18 PM Logfile: Malwarebytes Scan History Log - 9-2-2014.txt Administrator: Yes Version: 2.00.2.1012 Malware Database: v2014.09.03.01 Rootkit Database: v2014.08.21.01 License: Free Malware Protection: Disabled Malicious Website Protection: Disabled Self-protection: Disabled OS: Windows XP Service Pack 3 CPU: x86 File System: NTFS User: Christine Scan Type: Threat Scan Result: Completed Objects Scanned: 270417 Time Elapsed: 7 min, 35 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Warn PUM: Enabled Processes: 0 (No malicious items detected) Modules: 0 (No malicious items detected) Registry Keys: 0 (No malicious items detected) Registry Values: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Folders: 0 (No malicious items detected) Files: 1 PUP.Optional.OpenCandy, C:\Documents and Settings\Christine\Local Settings\Temporary Internet Files\Content.IE5\K9G983YX\stubinst_pkg_en-us[1].cab, Quarantined, [9e9fb435d6a5f343f1983ad6e91c748c], Physical Sectors: 0 (No malicious items detected) (end)
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