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cpw

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  1. Thanks for the option, oneeye. Just to confirm, are you saying that the current GA version of Malwarebytes will not install on the Nexus 7, but the Beta version will?
  2. I have a Nexus 7, and was using Malwarebytes. I had to uninstall it with the intention to reinstall it again. However, now when I search for it in the Play Store, it tells me my device is not compatible with that version of Malwarebytes. I can't seem to find any other version. The version is call Anti-Malware Mobile. It just doesn't make any sense to me. Has anyone else seen this behavior with a Nexus 7?
  3. OK, so as I noted in my initial post. I had attempted the Clean Removal Process on a few systems. I can now confidently say, that has not corrected the situation. Systems that had not been logged onto since my initial post had not updated their definitions nor run a single scheduled scan since then. The time and date on all systems are controlled by the same NTP sources (which is accurate), and only the systems with MBAM 2.x are misbehaving. The systems were behaving perfectly prior to the upgrade, and I'm relatively certain, if I put 1.x back on them, they would once again be functional. I don't believe the issue has anything to do with Firewall or AV settings because 2.x works fine anytime a user is logged on to the PC. This situation has all the indications of a bug in the software. I would prefer to not waste my one free support call on a problem that was caused by a bug in the software. If I call in, and it's determined the problem is within the MBAM software, will they credit me back my one free support call? If a fix is coming, I could revert all the systems back to 1.x until that fix is available, but the fix you describe doesn't seem directly related to the issue I'm experiencing. Specifically, my issue appears to be directly related to whether a user is logged in or not. I can try gathering the requested logs off a system, when I get the time to do so.
  4. I have many computers running Malwarebytes Pro. Under version 1.x everything worked well, including the scheduling. I've upgraded most of them to 2.x, but have halted that upgrade process because of the problems encountered with scans and updates no longer operating correctly. First let me explain the updates problem. I have an automated schedule setup for updating. The computers are left on 24/7 and set to never sleep or hibernate, but users are only logged on when in use. Some of the computers are only used once a week or less, but are powered on at the logon screen all the time. When I logon to one of these systems the DB is many days behind, and correlates with the last time someone was logged on. After logging on, the DB will eventually update without any user interaction (15 - 30 minutes later). With version 1.x, these updates would happen in the background regardless of whether a user was logged on or not. It is critical that updates occur regardless of whether a user is logged on. Second, the same thing appears to be true with the scheduled scans. The scans only seem to run, if a user is logged on at the scheduled time despite the fact that the system is powered on and running at the scheduled time. Again, under version 1.x, these scheduled scans occurred without an issue without the user logged on. The scans are scheduled to happen in the very early hours of the morning when no user would typically be logged on. Again, it is critical that these scans occur when no user is logged on. All of the systems with version 2.x behave in this manner, so the problem is very consistent. I have looked through the forums, and found a recommendation to do the "clean" removal and reinstall the most current version. I have done that on one of the systems to see if this action rectifies the situation. I will let the system set overnight to see whether tonight's scan will run. If someone has other suggestions, please let me know. Thanks!
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