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LiquidTension

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Everything posted by LiquidTension

  1. Hi @enyceedanny, Was the machine idle when you left the machine (prior to you finding it had blue screened)? You have BitDefender Total Security version 23.0.8.20 installed. However, the latest version is 23.0.19.85. Whilst we review the data further, can you please update to version 23.0.19.85 and verify if the blue screens persist or not.
  2. Thanks for the update. We're reviewing the data and will provide an update as soon as possible.
  3. That's quite alright. I will provide an update once further information is available regarding a permanent solution.
  4. Thanks @eduardokbb. I'll provide an update once we have further information on the availability of a permanent fix. Thanks for letting me know. Out of interest, which system variables were missing?
  5. Hi @pops6927, Please carry out steps #4 and #5 in the topic linked below so we can see exactly what's triggering the blocks. https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/
  6. Hi lalala, We test Malwarebytes compatibility with a lot of different third-party software, environments, hardware, etc. Unfortunately, it's not possible to test every type of software or configuration - especially third-party software using deprecated/legacy practices that Microsoft recommends against. We are currently investigating potential ways of addressing the issue. Thank you for your patience.
  7. Hello @Hydroace, This is a Windows message. Error 0xc0000013 = STATUS_NO_MEDIA_IN_DEVICE (There is no disk in the drive. Please insert a disk into drive %hs.). The message can be seen with any software and is not limited to Malwarebytes. This is typically caused by unplugging a USB drive without using the safely remove it first. If you've done this recently, please reinsert the USB drive back into the computer and then use the option to safely remove the device (right-click the device icon in the system tray/notification area). If the message persists, try safely removing the Z: drive and reinserting. You can also suppress the message box. See this article: https://support.microsoft.com/en-gb/help/124873/disabling-system-hard-error-message-dialog-boxes
  8. Hello @DarkSkywise, It looks like your issue is caused by a problem with the WinMgmt service. This is a core Windows service that Malwarebytes is dependent on. Please carry out the steps below and let us know if you continue to experience an issue afterwards. MBRepairCMD Please download MBRepairCMD using the link below: https://malwarebytes.box.com/v/mbstrepaircmd Once the file is downloaded, open your Downloads folder/location of the downloaded file. Double-click mbrepaircmd.exe to run the program. Press Y on your keyboard to start the program. Please wait patiently and allow the tool to run uninterrupted. This process may take 5-10 minutes to complete. Upon completion, "Repairs have completed" will be displayed. Press any key on your keyboard to exit the program. Please restart the computer. A log named mbst-repair-results.txt will be saved to your Downloads folder/location of mbrepaircmd.exe. Please attach the log in your next reply.
  9. Hello @Chasbo47, Malwarebytes Premium does indeed offer the same level of protection for Mozilla Firefox and Internet Explorer. Many Malwarebytes Premium users run the program alongside Microsoft Security Essentials without issue. There is no need to uninstall the program.
  10. Hello @Prizrakov, The Malwarebytes installer is calling the built-in cleanup utility (MB-Clean), which results in the reboot prompt depicted in the provided screenshot. After the reboot, the installer is relaunched automatically. If you are seeing the same reboot prompt multiple times, it is likely because MB-Clean is not handling the items detected by the installer that are prompting it to be called in the first place. We'll need to obtain troubleshooting logs to see exactly why MB-Clean is repeatedly being called by the installer. Please carry out steps #4 and #5 in the topic linked below: https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/
  11. Hi @eduardokbb, Thanks again for the data. We're now in the process of working on a fix. In the meantime, you can do the following as a workaround: Open Malwarebytes. Click Settings. Click Protection. Click Advanced Settings under Exploit Protection. Ensure the Application Hardening tab is selected. For BottomUp ASLR Enforcement, uncheck MS Office. Click Apply.
  12. Thanks for the information. Can you try delaying the launch of Malwarebytes at Windows startup. Steps on how to do so are below. Please check if this has any impact. Set Malwarebytes Startup Type As Delayed-Auto Download mbamservice_delayed.reg using the link below: → https://malwarebytes.box.com/s/15jbt7tifcetlhcgmszzb6appbak56w4 Right-click the Malwarebytes icon in your notification area (next to the system clock). Note: You may need to click the arrow to reveal the icon. Click Quit Malwarebytes followed by Yes if prompted by User Account Control. Open your Downloads folder or location of the downloaded mbamservice_delayed.reg file. Double-click mbamservice_delayed.reg and click Run followed by Yes if prompted by User Account Control. Click Yes when prompted to continue. Click OK.
  13. Hi @eion, Malwarebytes version 3.7 introduced a new type of driver file - Early Launch Anti-Malware (ELAM) - to meet Microsoft's AM-PPL requirements for interfacing with the Windows Security Center. We are investigating the incompatibility with certain third-party Winsock DLLs. In the meantime, the options available are to either uninstall the third-party program or revert to the previous version of Malwarebytes (3.6.1). A link to the installer can be found here: https://malwarebytes.box.com/s/plo5hdm39who0lwld7j1y5e55rum8z33
  14. Thanks for the update. The AeDetections folder contains the report files generated when an Exploit Protection block occurs. We're still reviewing the data. I'll get back with an update shortly. Which stage did it close at? Can you check the %temp% folder for a folder named mbae-debugging. Inside you should find a file named mbae-debugging.txt. Please attach this.
  15. That's perfect, thank you. We're currently reviewing the data and will provide an update shortly.
  16. Thanks Nathan. We're in the process of reviewing the data. Thanks for letting me know. Please do the following: Press the Windows Key + R on your keyboard at the same time. Type cmd and click OK. In the Command Prompt window, type set and press Enter on your keyboard. Scroll down to USERPROFILE. What path is next to it?
  17. Thanks a lot. We're taking a look at the data and will provide an update shortly. In the meantime, please revert the debug changes that were made. This would have been done by the batch file, but due to the issues with your system language, it will need to be done manually. To do so: Right-click the Malwarebytes icon in your notification area/system tray. Click Quit Malwarebytes. Locate the C:\Users\srbar\Desktop\Backup folder. Copy the two files inside. Open the C:\Program Files\Malwarebytes\Anti-Malware folder. Paste the two copied files inside. When prompted, click Replace the file in the destination. Relaunch Malwarebytes by double-clicking the Desktop shortcut.
  18. Hello @DarthVitrial, Do you often change the network adapter currently in use? Is the computer often unconnected to the Internet when first switched on? Do you have MAC address randomization enabled? To check: Press the Windows Key + I on your keyboard. Click Network & Internet. Click WiFi. Check the setting under Random hardware addresses.
  19. Apologies for the delay. The Web Protection block is not a concern. A legitimate website you visited most likely made a connection attempt to the blocked website - Malwarebytes prevented this connection attempt. Providing you do not experience consistent Web Protection blocks, there is no cause for concern. Does the issue with the bell icon consistently occur? It appears the mbam.exe process responsible for the Malwarebytes user interface is hanging upon clicking the bell icon. Please do the following: Download DebugView: https://live.sysinternals.com/dbgview.exe Launch DebugView. Wait for the window to open. Open the Malwarebytes user interface and reproduce the issue with the bell icon. Wait 20 seconds. In the DebugView window, click File followed by Save As and save the log. Attach the file in a post. Afterwards, when the Malwarebytes user interface is still in the hung state, do the following: Press Ctrl + Shift + Esc to open the Task Manager. Click the Details tab. Right-click mbam.exe and click Create dump file. A file named mbam.dmp will be created in your %temp% folder. To locate it, press the Windows Key + R on your keyboard at the same time. Type %temp% and click OK. Right-click the mbam.dmp file inside the %temp% folder and click Send to followed by Compressed (Zipped) folder. Attach the generated Zip file as well to your forum post.
  20. Hi @andy_ar, If you need to reinstall the program, you will unfortunately encounter the same issue. To workaround this, you will need to revert to the previous version of Malwarebytes (version 3.6.1) until a more permanent solution is found. A link to the previous version installer can be found here: https://malwarebytes.box.com/s/plo5hdm39who0lwld7j1y5e55rum8z33
  21. Just to be clear to everyone in the topic - in some situations, it is currently expected to not see the "Scan with Malwarebytes" context menu item immediately after performing an installer upgrade. We're aware of this issue. A reboot should restore the context menu item back. For the few users reporting that a reboot does not restore the context menu item - this is something we are actively investigating further to determine the cause. ----- @Nate-Dogg Thank you for the information. To help us investigate the missing context menu item after a reboot, we'd appreciate the following data: Restart the computer: Click the Windows Start button > Power button > Restart. Ensure Restart is clicked and not Shut down. After the restart, open Malwarebytes, click Settings and verify the Windows Context Menus setting is turned on. Also verify that the "Scan with Malwarebytes" context menu item is still missing when right-clicking a file. Return to the Malwarebytes Settings window. Scroll down to Event Log Data and turn the setting on. Right-click the Malwarebytes icon in your notification area/system tray and click Quit Malwarebytes. Run Process Monitor Please download run_procmon.bat using the link below. → https://malwarebytes.box.com/s/he92cwwd71sa0w7waiub8wx69ymb5d4i Open your Downloads folder. Double-click run_procmon.bat. Click Yes if prompted by User Account Control. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. A blue window will appear. When prompted to carry out the tasks, please do the following: Open Malwarebytes by double-clicking the Desktop shortcut. When the Malwarebytes user interface is open, click inside the Command Prompt window and press Y on your keyboard followed by Enter. Upon completion, a file named procmon-log.zip will be saved to your Desktop. Please attach the file in your next reply. Note: If the file is too large, you will be provided instructions to upload the file to a file hosting website (wetransfer.com). After carrying out the steps above, please verify that the "Scan with Malwarebytes" context menu item is still missing when right-clicking a file. Afterwards, please rerun the Malwarebytes Support. Click Advanced followed by Gather Logs and attach the newly generated mbst-grab-results.zip (found on your Desktop).
  22. Hello @agxp, Yes, a service is installed that is configured to start with Windows. If you have the Premium version of Malwarebytes, additional drivers are installed that are loaded at startup. The Premium version of Malwarebytes includes various Real-Time Protection modules, which does not make it an on-demand security product. The Free version does not include any Real-Time Protection modules and is therefore considered on-demand. You can disable Malwarebytes from starting up with Windows. To do so: Open Malwarebytes. Click Settings. Click Protection. Scroll down to Startup Options. Turn the, "Start Malwarebytes at Windows startup" option off. You can then launch Malwarebytes manually by double-clicking the Desktop shortcut. Note that upon closing the user interface, the service I mentioned above will still be running. If you wish to stop Malwarebytes entirely, right-click the Malwarebytes icon in the notification area/system tray and click Quit Malwarebytes. Yes, the legacy Malwarebytes for Windows version (3.5.1) is no exception. Both a Free and Trial/Premium version are available. If you are only looking for an on-demand scanner and are not interested in Real-Time Protection, I recommend sticking with the Free version of Malwarebytes. This will allow you to perform manual, on-demand scans with the program. If you choose this option, you can carry out the bullet point steps above to prevent the program from starting with Windows.
  23. Hi @bluemonday, Please carry out steps 4 and 5 in the topic linked below so we can take a look at the source of the blocks: https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/ Once you've provided the mbst-grab-results.zip file, we can investigate the issue further. Also note that the website blocking feature is only available in the Premium and Trial version of Malwarebytes. By reverting to free, this feature will be disabled. I recommend we look into addressing the source of the website blocks before proceeding with any other action concerning the license state.
  24. Thanks for the update! Let us know if you encounter any further issues.
  25. Thank you for the file! Please rerun the Malwarebytes Support Tool as well. Click Advanced followed by Gather Logs and attach the newly created mbst-grab-results.zip (saved to your Desktop).
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