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LiquidTension

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Everything posted by LiquidTension

  1. Thanks for the file. I don't see a wireless network adapter present. There's no indication this was caused by the Malwarebytes scans ran back in April last year. The scan results only contain items related to Internet Explorer search scopes and other PUP-related files/folders. Nothing related to your Wireless network adapter. You can redownload/reinstall it from the HP website. https://support.hp.com/us-en/drivers/selfservice/ I see your computer has been blue screening recently. When did this first start occurring?
  2. Thanks for the update! To help us investigate why this occurred, please could you do the following: Press the Windows Key + R on your keyboard at the same time. Type C:\FRST and click OK. Copy the Quarantine folder to your Desktop. Right-click the copied Quarantine folder on your Desktop and click Send to followed by Compressed (zipped) folder. This will create a Zip file on your Desktop. Please attach the Zip file to a post. Please attach Fixlog.txt as well (saved to your Downloads folder).
  3. Thanks for the information and confirming all is well. We're looking into the cause of your initial issue.
  4. We are actively investigating the issue. As soon as we have an update, I'll respond back to this topic.
  5. Hi Gagome, As Porthos mentioned above, you will need to delete the downloaded installer file. Here are steps on how to do so. Open Malwarebytes. Click Settings followed by Protection. Scroll down to Startup Options and turn the, "Enable self-protection module" setting off. Press the Windows Key + R on your keyboard at the same time. Type %programdata%\Malwarebytes\MBAMService and click OK. Right-click the instlrupdate folder and click Delete. Reverse the earlier change made to the Self-Protection setting. Thank you for providing feedback on the full version update process/behaviour. We believe it's paramount for updates and upgrades to be more transparent in the future.
  6. Hi @Don12, Thanks for reporting the issue. Please clarify the steps you took leading up to this. Did you delete the scheduled scan depicted in your first original post and then create a new one? Or did you continue to edit the same scan? After you inputted the starting date/time, did you immediately click OK? From this point, what did you click next?
  7. If you open the C:\Windows\System32\drivers folder, are you able to rename the mbae64.sys file to something else (e.g. mbae64.sys.old)? If not, please do the following: Farbar Recovery Scan Tool (FRST) Script Please download Fixlist.txt using the following link: https://malwarebytes.box.com/s/dboqfq1irrzcbvi40w6czdxvg3aionl3 Ensure the file is saved to your Downloads folder. Open your Downloads folder. Inside you should see a file named FRSTEnglish.exe along with Fixlist.txt. Right-click FRSTEnglish.exe and select Run as administrator to run the program. Click the Fix button (not the Scan button). Please be patient. If you are prompted to reboot upon completion, please consent. A log named Fixlog.txt will be saved in your Downloads folder. Please attach the log in your next reply.
  8. Please carry out steps #4 and #5 in the following topic so we can take a closer look at the issue. https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/
  9. Hello, Please could you elaborate on this. When you say "wifi option", what are you specifically referring to? Please carry out the steps in the post above so we can obtain complete troubleshooting logs.
  10. Interestingly, the file survived deletion via Pending File Rename Operation (PFRO). Try the Malwarebytes Support Tool again in Safe Mode as exile360 mentions above. If the tool still fails to delete the file, we can explorer some other options.
  11. Thank you for the update. Clean and Repair in the Malwarebytes Support Tool are very similar, except the latter backs up and restores configuration files, detection reports and other user data. We are investigating the potential correlation between your detection reports and the issue occurring. Please let us know if you encounter any further issues.
  12. Thanks. Looks like the mbae64.sys driver file was not deleted successfully. Please use the Malwarebytes Support Tool to perform a clean reinstallation. This contains more up-to-date detection/cleanup logic. Malwarebytes Support Tool (MBST) Clean Reinstall If necessary, please redownload MBST using the link below: → http://downloads.malwarebytes.com/file/mbst Once the file is downloaded, open your Downloads folder or the location of the downloaded file. Double-click mb-support-#.#.#.###.exe to run the program. Click the Advanced menu on the left. Please do not click Start Repair. Click the Clean button followed by Yes to proceed. Upon completion, click OK if you are prompted to reboot your computer. After the reboot, please wait for the program to reopen. You will be presented with the option to install Malwarebytes for Windows. Click Yes. Upon completion, Malwarebytes for Windows will automatically open. Note: If installation of Malwarebytes for Windows does not commence, please let me know.
  13. Is this a consistent error message that occurs each time Malwarebytes is launched? If it is, please carry out the steps in post #2 once more so we can take a look at the cause of the issue.
  14. Thanks for the feedback, biomembrain! We appreciate you sharing your experience with us.
  15. Would you willing to temporarily uninstall BitDefender and check if the blue screens persist or not (with Malwarebytes fully enabled)?
  16. Hello, Thank you for your patience. I understand you ran a repair with the Malwarebytes Support Tool earlier. Please could you rerun the tool; only this time perform a clean reinstall using the Advanced -> Clean option. Malwarebytes Support Tool (MBST) Clean Reinstall If necessary, please redownload MBST using the link below: → http://downloads.malwarebytes.com/file/mbst Once the file is downloaded, open your Downloads folder or the location of the downloaded file. Double-click mb-support-#.#.#.###.exe to run the program. Click the Advanced menu on the left. Please do not click Start Repair. Click the Clean button followed by Yes to proceed. Upon completion, click OK to reboot your computer. After the reboot, please wait for the program to reopen. You will be presented with the option to install Malwarebytes for Windows. Click Yes. Upon completion, Malwarebytes for Windows will automatically open. Note: If installation of Malwarebytes for Windows does not commence, please let me know. Please let me know how you get on.
  17. You're very welcome. Let us know if you have any further questions.
  18. Thanks for the file. The source of your blocks is likely with one or more Google Chrome extensions you have installed. I recommend uninstalling the following: MSN New Tab Free Smileys & Emoticons Ad Remover The following article contains steps on how to manage your extensions: https://support.google.com/chrome_webstore/answer/2664769?hl=en-GB You also have the option of resetting Google Chrome to default. This is usually a good solution to browser issues of this nature providing you don't use a Google account with settings sync enabled. Details on performing a reset can be found here: https://support.google.com/chrome/answer/3296214?hl=en-GB
  19. Thanks for the file. Please do the following: Download the following file: https://malwarebytes.box.com/s/m8dnmsoz75w72xlkhnl8ln6fe3b6i1tr Right-click del.bat and click Run as administrator. A file named del_results.txt will be saved to your Desktop. Please attach this. Afterwards, download and run the installer for the latest Malwarebytes version: https://downloads.malwarebytes.com/file/mb3 Please let me know if you encounter any issues.
  20. Thanks for confirming. We're still reviewing the dump file. Please let me know if additional blue screens are encountered. In addition, please do the following: Press the Windows Key + R on your keyboard at the same time. Type msinfo32 and click OK. A new window will open. Click File followed by Save. Give the file a name, select your Desktop as the location and click Save. Right-click the .nfo file on your Desktop and click Send to followed by Compressed (zipped) folder. Attach the newly created Zip file in your next reply.
  21. Hi Dartagnan, Can we get some fresh troubleshooting logs please to review the current state of the computer. Please carry out steps #4 and #5 in the forum topic linked below: https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/
  22. Thanks for the update! It's not unexpected to see this error message/exit code and is cleared when the machine is rebooted. Please let us know if you encounter any further issues.
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