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LiquidTension

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Everything posted by LiquidTension

  1. Hi @Zzyzx, Thanks for the report. When the issue occurs, is the whole system frozen? Is mouse/keyboard input still possible? Are you able to access Task Manager as the issue is occurring? When Self-Protection and Ransomware Protection are both enabled, does this consistently occur? Can you reproduce this issue on-demand?
  2. Hi @ScanIAm, Is this issue consistently occurring for you? Does this only affect Google Chrome? What about other programs or normal Windows operations in general? Does disabling any of the Real-Time Protection modules in the Malwarebytes Dashboard have any impact? Does disabling Self-Protection (Settings -> Protection -> Startup Options -> Turn the Self-Protection module off) have any impact? ------ After you've checked the above scenarios, would you be willing to temporarily revert to the previous component package and check if the issue still occurs? If you are, please uninstall your existing Malwarebytes installation and use the installer linked below to install the previous component package version: https://malwarebytes.box.com/s/942x9q0uphu1jpkqy1i37u3mg74d5cmp After installation, open Settings -> Turn off the, "Automatically download and install..." setting. Ensure all Real-Time Protection modules and Self-Protection are enabled. Then check if the issue still occurs.
  3. Thank you. Please let me know how you get on with the previous version.
  4. Thanks for the feedback, @tracker007! That's great to hear.
  5. Hi @Hal1949, Please could you carry out the instructions in the article linked below and attach the generated file: https://support.malwarebytes.com/docs/DOC-2396 Thank you!
  6. HI @Anakin64, We do appreciate your efforts here, but the instructions aren't quite being carried out correctly. This process requires running the batch file twice. Once when Malwarebytes is in a functional state and a second time when Malwarebytes is in the hung state. You only appear to be running the batch file once when Malwarebytes is in the hung state. ----- Please carefully go through the points below one at a time. Ensure Malwarebytes is in a functional state and not hung. Run the batch file. It will eventually prompt to reboot. Consent to the reboot. After the reboot, reproduce the issue by running a Malwarebytes scan and waiting for it to hang. Once Malwarebytes is in the hung state, re-run the batch file for a second time. This will then generate a memory dump of MBAMService in the hung state. Please reply back with the generated dump file saved to your Desktop.
  7. Hi @kcarlasc, I'm just checking in to see how you're getting on. Were you able to generate a memory dump using the batch file?
  8. Hi @WolfT, Thanks for letting us know. How many times has this happened? Could you provide us with some additional system information to help narrow down the cause please. instructions to do so can be found here: https://support.malwarebytes.com/docs/DOC-2396 ----- If the issue occurs again, it would useful to obtain a memory dump generated in the issue state. This can be accomplished by forcing the machine to blue screen. You can configure the machine to blue screen using a particular keyboard key combination. Download enable_forced_bsod.reg using the link below: → https://malwarebytes.box.com/s/8rxpxrwm4jmdz95dg5p1kudymdl4vtzm Open your Downloads folder or location of the downloaded enable_forced_bsod.reg file. Double-click enable_forced_bsod.reg and click Run followed by Yes if prompted by User Account Control. Click Yes when prompted to continue. Click OK. Restart your computer. If the issue does occur again and you find the machine has frozen, carry out the steps below to force a blue scren. Hold down the rightmost Ctrl key on your keyboard and press the Scroll Lock key twice. This will force your machine to blue screen. After the computer has rebooted, open the C:\Windows folder and verify a file named MEMORY.dmp is present. Right-click MEMORY.dmp and click Send to followed by Compressed (zipped) folder. If prompted to save the file to your Desktop, click Yes. Upon completion, upload the Zip file to a file hosting service (e.g. Google Drive, OneDrive, WeTransfer.com, etc) and provide a download link in your next reply.
  9. Thanks for the report, @Arhoolie. If you do get a chance to check, please do let us know if the issue appears to be caused by a particular real-time protection module in Malwarebytes. It would also help to get some additional information on your system using the following instructions: https://support.malwarebytes.com/docs/DOC-2396
  10. Hello, For the typical Malwarebytes user, we believe that running a weekly scan is a good method to help main the overall security of the computer. As mentioned above, you can certainly configure Malwarebytes not to register in the Windows Security Center if you do not wish to see the warning.
  11. Hi @msilveus, Thank you for reporting this. We apologise for the inconvenience. In addition to checking if Self-Protection is responsible, please carry out the "technical issue" instructions in post #2 and respond back with the generated mbst-grab-results.zip file.
  12. Hi @spectrumfox, Thanks for the report. How often does this issue occur? Is it every Windows session? When the issue occurs, is the entire system frozen? Is mouse/keyboard input still possible? Or is the freezing limited to particular programs? Does the system eventually recover or is it frozen indefinitely? When did this first start occurring? Were any significant changes made to the computer around this time? Is this consistently reproducible? Please try narrowing down the protection module responsible. Start with Self-Protection. Open Malwarebytes. Ensure all of the Real-Time Protection modules on the Dashboard are enabled. Click Settings -> Protection -> Scroll down to Startup Options. Turn the, "Enable self-protection module" off. Check if this has any impact or not. If disabling Self-Protection does not have any impact, try the Real-Time Protection modules. Open Malwarebytes and turn all 4 Real-Time Protection modules off. Verify the issue does not occur. Enable one of the protection modules and check if the issue occurs. Repeat until the culprit has been identified. Please let us know how you get on.
  13. Hi Georgi, Thanks for the report. This is similar to a defect we already have filed, that results in the temp user hives we load at service startup/during scans to stick around after the service is stopped. To confirm this is the same issue, please could you do the following: Export your System and Application event logs, zip up and attach. Gather logs with the Malwarebytes Support Tool and attach the generated mbst-grab-results.zip: https://support.malwarebytes.com/docs/DOC-2396 Thanks!
  14. Hi @comdude2, Thank you for confirming. We have a test build of our standalone Anti-Exploit product that we'd like to try. This is essentially an updated version of Exploit Protection in Malwarebytes. Please do the following and let us know the results: Open Malwarebytes and disable Exploit Protection. Note: For the duration of this test, please ensure Exploit Protection is left disabled in Malwarebytes. Download the installer for the standalone Anti-Exploit: https://malwarebytes.box.com/s/hvlkhgbzltvkxwgydwufc8k0ng0t2n2k Run the installer and follow the prompts. Once the standalone Anti-Exploit is installed, please check if the issue still occurs.
  15. Thanks for clarifying! Rather than starting with the advanced Exploit Protection settings, let's first confirm that it is Exploit Protection that's causing your issue. Please do the following: Open Malwarebytes. On the Dashboard, turn the 4 Real-Time Protection modules off. Once all 4 modules are offer, verify that the issue does not occur. If it doesn't, turn one of the modules on, wait ~15 seconds and then check if the issue occurs. If it does, make a note of the protection module. If it doesn't, repeat the process until the culprit is identified. Please let me know the results.
  16. Hi @comdude2, Thanks for the information. Based on your latest post I'm not clear on what you meant by the following: Which settings are you changing that results in the issue no longer occurring? Essentially, I'm after the following: How do you have the Malwarebytes product configured that results in the issue? How are you reverting the Malwarebytes product configuration so that the issue no longer occurs?
  17. Hi @ClassicCity, Thanks for the feedback. We have a story for adding this into Malwarebytes version 4. It may not make it into the next release, but we have it noted down as a future change.
  18. Hi @Flyer172, Thanks for the file. Your scan configuration is OK. So we can see from your screenshot that all detections are checked. From here, what are you clicking? If you click Quarantine, the items should be quarantined. Your screenshot indicates you clicked Cancel.
  19. Hi @bellamy22, We have a defect for what we believe is the cause of this and hope to have a fix in the next beta release. Would you be willing to test the next beta version once it's released?
  20. Hi @Tudno, Thanks for the report. When this issue occurred each day, was it around the same time of day? I see you have both Ransomware Protection and Self-Protection disabled. Can you enable Self-Protection please (leaving Ransomware Protection disabled) and verify the issue doesn't return. To enable Self-Protection: Settings -> Protection -> Startup Options -> Enable Self-Protection module. ----- Would you be willing to temporarily revert to the previous component package and check if the issue still occurs? If you are, please uninstall your existing Malwarebytes installation and use the installer linked below to install the previous component package version: https://malwarebytes.box.com/s/942x9q0uphu1jpkqy1i37u3mg74d5cmp After installation, open Settings -> Turn off the, "Automatically download and install..." setting. Ensure Ransomware Protection and Self-Protection are both enabled and check if the issue still occurs.
  21. Hi @Flyer172, You're seeing the "Cancel", "Always Ignore" and "Ignore Once" options because the detections are unchecked. At the end of the scan, make sure the detections have a checkmark next to them. This will allow you to quarantine the selected items. Did you manually uncheck the detections or were they already unchecked? If the latter, it might be due to how you have your PUP and PUM settings configured. Note that the Automatic Quarantine setting in Settings -> Security applies to Real-Time Protection malware detections; not scan detections. ---- Please carry out the instructions in the link below so we can take a look at your scan configuration and results: https://support.malwarebytes.com/docs/DOC-2396
  22. Hi @neoman, Thanks for the report. Could you try the following and let us know if this has any impact: Open Malwarebytes. Click Settings. Click Protection. Scroll down to Startup Options. Turn the, "Enable self-protection module" setting off. ----- Please provide us with some additional system information to help us narrow down the cause. Instructions can be found here: https://support.malwarebytes.com/docs/DOC-2396
  23. Hi @Jaldy, Thanks for reporting this. To confirm - since disabling the Self-Protection component, have you encountered the issue again? Could you provide us with some additional system information to help us narrow down the cause please? Instructions can be found here: https://support.malwarebytes.com/docs/DOC-2396 ----- If you temporarily re-enable Self-Protection now, does the issue return? Would you be willing to perform further troubleshooting with Self-Protection enabled?
  24. Thanks for the update. That's certainly an unexpected result. Just to confirm - you now have Self-Protection enabled after the clean reinstallation and the issue is not occurring? Please do let us know if you find the issue returns.
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