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LiquidTension

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Posts posted by LiquidTension


  1. Hi @John L. Galt,

    It would probably be more manageable to create separate topics for each machine. This way, there won't be any confusion if further troubleshooting is required.

    It looks you encountered a Malware Protection block for the following file:

    C:\Users\nkyad\AppData\Local\Programs\Lenovo\Lenovo Service Bridge\LSBUpdater.exe


    Please perform a context menu scan on the file (right-click -> Scan with Malwarebytes). Once the scan is complete, ignore/exclude the detection and then run FP Tracker so we can address the false-positive.


  2. Hi @John L. Galt,

    Please gather logs using the Malwarebytes Support Tool and provide mbst-grab-results.zip:
    https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/

    Also, please attach the following files:

    • %temp%\mbsetup.log
    • %systemroot%\temp\mbamiservice.log


    -----

    Is there a file named log.txt inside the %temp%\fp_tracker folder? If so, please attach this.
    Do you have Windows Controlled Folder Access enabled? When FP Tracker is run, is any text outputted to the console window?


  3. Thanks for the data.

    Could you try the Malwarebytes version 4 beta and check if you still see the issue please:
    https://forums.malwarebytes.com/topic/249586-malwarebytes-4-beta/?do=findComment&comment=1323728

    If you do, we'll need to collect additional data as this issue is not reproducible for us.

    Enable Enhanced Event Log Data:

    • Open Malwarebytes.
    • Click Settings.
    • Enable the Event Log Data setting.


    Afterwards, reproduce the issue. Once the machine has started back up, please carry out the technical issue instructions in the post linked below:
    https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/


  4. Thanks for the feedback, @siliconman01!

    For anyone reading this topic, here is a breakdown for some of the main user interface changes.

    Detection History
    Quarantine, exclusions (renamed to "Allow List") and quarantine history can be found here.

    detection_history.gif.37081aabfc7b5472db9f44fc3d6e7d1c.gif


    Scanner
    Threat Scan, Hyper Scan (renamed to "Quick Scan"), Custom Scan, Scan Scheduler and Reports can be found here.

    scanner.gif.815bd611368e2999e778511356567f9d.gif


    Settings
    Configuration settings have been split into three main categories: General, Notifications and Security.

    settings.gif.cdf02697154a8692a9a0d74399c34dc9.gif


    Real-Time Protection
    New pages have been added that break down detection details for each of the Real-Time Protection modules.

    real_time_protection.gif.c32e58b129b4f1f5d2f119f72c77ee13.gif


    In-Progress Scanner Page
    A new animation has been added to the in-progress scan page. Additional scan statistics have been added to the results as well.

    threat_scan.gif.8015f225bbdd89ee8f4d3bc3d46b0658.gif


    Allow List
    Exclusions has been renamed to "Allow List", with new graphics and exclusion type selection page added.

    allow_list.gif.126b2f4ad2a09c879b7ee1ea060d5188.gif


  5. Hi @siliconman01,

    Thanks for trying out the beta.

    We will have an update for the Malwarebytes Support Tool released shortly that adds better support for Malwarebytes version 4. However, as AdvancedSetup mentioned, the tool will not be installing the beta version of Malwarebytes until it is officially released.

    If you need to clean install the beta version, your best option is to use the Advanced -> Clean functionality, click no when prompted to install Malwarebytes and then manually install the beta.


  6. Thanks everyone for providing feedback on the Notification Centre.

    There is still more work planned for the Notification Centre in future releases. The behaviour you're seeing currently is not set in stone and is on a list of potential requirements for the finished product feature.


  7. We weren't able to reproduce the issue, unfortunately.

    There will be a new beta version to test in the near future that would certainly be worth trying. We'd be interested to hear if you encounter the same issue once more with it. I'll update this topic once it's released.


  8. Hi @nheimler,

    Do you only see the error logged when shutting down/restarting the machine? If you exit out of Malwarebytes manually by right-clicking the notification area/system tray icon and clicking Quit Malwarebytes, do you see any errors suggesting the Malwarebytes service was slow to stop/respond?

    Please provide the following event logs from an affected machine:

    uViWDv6.png Export Event Logs

    • Press the Windows Key + R on your keyboard at the same time. Type eventvwr.msc and click OK.
    • Expand Windows Logs.
    • Right-click Application and click Save All Events As.... Name the file application and click OK.
    • Repeat for Security and System.
    • Navigate to the location of the files. Highlight the three files, right-click one and click Send to followed by Compressed (zipped) folder.
    • Name the Zip file EventLogs.zip and attach the file in your next reply.

  9. Hi @boogeyman,

    Do you only see the error logged when shutting down/restarting the machine? If you exit out of Malwarebytes manually by right-clicking the notification area/system tray icon and clicking Quit Malwarebytes, do you see any errors suggesting the Malwarebytes service was slow to stop/respond?

    Please provide the following event logs:

    uViWDv6.png Export Event Logs

    • Press the Windows Key + R on your keyboard at the same time. Type eventvwr.msc and click OK.
    • Expand Windows Logs.
    • Right-click Application and click Save All Events As.... Name the file application and click OK.
    • Repeat for Security and System.
    • Navigate to the location of the files. Highlight the three files, right-click one and click Send to followed by Compressed (zipped) folder.
    • Name the Zip file EventLogs.zip and attach the file in your next reply.
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