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angelajtu

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  1. I thought that had fixed it, Edge stayed open for quite a long time but then shut down. It is now shutting down as soon as I open it. I will be away from this computer for several days. Will check messages when I am back. Thank you, Angie Fixlog.txt
  2. Yes, I only had 2 extensions Web Developer Checklist and Malwarebytes Browser Guard. Both are removed.
  3. I followed the directions but I do not have any folders below the Edge folder? I am still looking for a solution. I came across a system troubleshooting post that I followed: System > Troubleshooting > Other Troubleshooters > Program Compatibility troubleshooters > Run Found Microsoft Edge and clicked try recommended settings. Edge would open but none of the pages would display; message 'this page is having a problem'. Hit reset, also tried to display it in a private page. Restarted the computer and Edge would stay open but not display the pages. Edge > ... > Settings > Reset Settings > Reset Option - Reset Edge Closed and re-opened Edge and it is crashing again. If this doesn't sound like a bug then I can work with an Edge troubleshooting Forum. Thanks Angie
  4. sfc.exe /scannow results: Windows Resource Protection did not find any integrity violations. In the device manager my keyboard is listed as HID Keyboard Device and my mouse is listed as HID-compliant mouse. I do have Logitech Logi Options + installed and updated. Windows 11 is updated This started yesterday morning while I was looking something up online, Edge window shut down, after that every time I opened Edge it would shut down after 2 or 3 seconds.
  5. Microsoft Edge keeps crashing every time I open it, it closes. I installed Mozilla Firefox and it is not crashing. Steps taken: Settings / Apps & Features / Search for Edge / Click Repair / Restart computer / Open Edge - still crashes Ran Malwarebytes, attached file Ran FRST, attached file Thank you in advance, Angie 2023-07-10-Malwarebytes-report.txt Addition.txt FRST.txt
  6. Thank you for the reply. It makes your heart skip a beat when you get it. Updating all my passwords as we speak. Thanks again!
  7. This is the email I received this morning - please tell me it is a scam From: I Know <IKnow91@4364.com> Sent: Wednesday, September 11, 2019 3:17 AM To: Subject: You got recorded - [password] Hey, I know your password is: [password] Your computer was infected with my malware, RAT (Remote Administration Tool), your browser wasn't updated / patched, in such case it's enough to just visit some website where my iframe is placed to get automatically infected, if you want to find out more - Google: "Drive-by exploit". My malware gave me full access and control over your computer, meaning, I got access to all your accounts (see password above) and I can see everything on your screen, turn on your camera or microphone and you won't even notice about it. I collected all your private data and I RECORDED YOU (through your webcam) SATISFYING YOURSELF! After that I removed my malware to not leave any traces. I can send the video to all your contacts, post it on social network, publish it on the whole web, including the darknet, where the sick people are, I can publish all I found on your computer everywhere! Only you can prevent me from doing this and only I can help you out in this situation. Transfer exactly 1000$ with the cryptocurrency Monero (XMR) to my Monero (XMR) address. You can easily buy Monero (XMR) here: www.anycoindirect.eu/en/buy-monero , www.bitnovo.com/buy-monero-online-en , www.localmonero.co , or Google for other exchanger. You can send the Monero (XMR) directly to my address, or download and create your own wallet first from here: www.mymonero.com , or simply create your online wallet here: www.cryptonator.com , www.freewallet.org , then receive and send to mine. It's a very good offer, compared to all that horrible ***** that will happen if I publish everything! My Monero (XMR) address is: 4BrL51JCc9NGQ71kWhnYoDRffsDZy7m1HUU7MRU4nUMXAHNFBEJhkTZV9HdaL4gfuNBxLPc3BeMkLGaPbF5vWtANQmhvbmBTJbpSXqZx82 Copy and paste my address, it's (cAsE-sEnSEtiVE), yes that's how the address looks like and you don't need to include payment-id or memo. I give you 2 days to transfer the Monero (XMR). As I got access to this email account, I will know if this email has already been read. If you get this email multiple times, it's to make sure you read it, my mailer script has been configured like that and after payment you can ignore it. After receiving the payment, I will remove everything and you can life your live in peace like before. Next time update your browser before browsing the web! Mail-Client-ID: 8247162308
  8. Hi Maurice, Windows security has a 'threat history', I'm not showing a protection history. The threat history shows no threats found, no quarantined threats and no allowed threats. If I click on 'see full history' in blue it also shows no threats. Malwarebytes full scan shows no threats. So the file explorer is no longer acting up. I can go into it and click around the different file folders, move files from one folder to the next (only did a couple). Everything seems to be behaving. Shall we assume that the steps we took here corrected some quirk in the files or do you see that there might be a virus in the files that I sent you? Thanks Angie
  9. I ran the scan twice and the status shows: Last scan 08/27 3:43 AM quick scan 0 threats found Quarantined threats - no treats Allowed threats - no threats I assume it is not showing the 2 from today because it was an offline scan?
  10. HI Maurice, Thank you for helping me with this! Attached are the Malwarebytes Support Tool results and the AdwCleaner results. Thanks, Angie mbst-grab-results.zip AdwCleaner[C00].txt
  11. I think my computer is infected. Start up is extremely slow and occasionally need to reboot the machine. When I click on the file explorer the folders blink on and off, cursor is turning and the quick taskbar icons are blinking on and off. I have been able to close out of the file explorer. Weird things lately - google chrome has a youtube.com pop up that wasn't there before. I did run Malwarebytes and it showed no infection. It does show websites being blocked for malware on 07/30. Addition_29-08-2019 09.29.57.txt FRST_29-08-2019 09.29.57.txt
  12. Hi Kevin, All clear! I formatted the drive and backed it up with realcopy. Microsoft Security Essentials came back clean. I will continue to monitor it but I think we are good to go. Thank you again for your help on this, I appreciate it. Thanks Angie
  13. Hi Kevin, I agree - it doesn't make sense. I am formatting my drive again and will back it up with realcopy and see what the results are. I really appreciate the time you have taken to help me solve the issue. Hopefully, i will have good news tomorrow. thanks again, Angie
  14. Hi Kevin, I will delete that file. I tried to use the virustotal and it said the file was too big, the file is around 200,000 kb I use the Windows backup system and it is set to automatically backup on Sundays at 7:00 PM, the files that I backup are: My library which includes: current website projects, documents, music, pictures, videos. In additional locations it shows: appdata folder, contacts, desktop, downloads, favorites, links, saved games and searches. In the backup folder there is 971 files so backup files 01.zip - backup files 971.zip Is there better software to use for backup? Thanks Angie
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