Firefox

Hello and Welcome... In short ESET and Malwarebytes can be used together on a computer, to prevent any conflicts you can just add exceptions to your ESET for Malwarebytes..... Below you will find the files that need to be excluded.... Please exclude the following files from your antivirus: Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For Windows Vista or Windows 7: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 64 bit versions of Windows Vista or Windows 7: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWoW64\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com The FAQ contains examples of setting file exclusions for some known AV products Please post back and let us know how it went.

Hi, and Welcome to Malwarebytes! You may still have some malware on your computer, like a root kit for example.... Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Hi - Since you are using Norton..... Are you running Norton A/V Add on Pac? - Anyone that is running Norton internet security that still has the update error (12150,0, win http query headers ) do you have nortons add on pac? If not, you are probily one of the few that has had no problems. If you have the add on pac you can go to setting then click on parental and privacy controls and disable them. Mbam will update with no problems Someone has found the problem that is with the add on pac and hopefuly norton will have a fix. Thank You -

You may have a rootkit running in the background.... Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Just to add the forum to post these is located HERE

Robbinjaye There is no need to remove it from the quarentine, as the virus is useless there, and can not harm your computer unless you went and restored the item. I tend to leave mine there for a while incase it may have been a false positive, I would be able to restore the item.

I am glad it worked for you, if you have any other issues or questions don't hesitate to ask.

Clear Temp Files Using ATF Cleaner: Please download ATF Cleaner by Atribune from here and save the file to your desktop. Close all open internet browser windows Run ATF Cleaner by double clicking it. Once the program opens, click the box next to Select All Note: this will delete all cookies saved by sites that you have visited so if you need to keep any cookies for automatic logins etc then uncheck the Cookies option [*]Once that's all set click on the Empty Selected button and it will remove the temporary files from your system. [*]If you use Firefox or Opera browsers then click the appropriate button at the top of the program and delete the temp files from them as well following the same procedure. Once that's done you may delete ATF Cleaner then do the following: Download CCleaner from here to clean temp files from your computer. Close all open internet browser windows Double click on the ccsetup file to start the installation of the program. Select your language and click OK, then click Next. Read the license agreement and click I Agree. Click Next to use the default install location. Click Install then click Finish to complete installation. Double click the CCleaner shortcut on the desktop to start the program. On the Windows tab, under Internet Explorer, uncheck Cookies if you do not want them deleted. (If deleted, you will likely need to reenter your passwords at all sites where a cookie is used to recognize you when you visit) If you use Firefox or any other Mozilla browsers, the box to uncheck for Cookies is on the Applications tab, under Firefox/Mozilla. Click on the Options icon at the left side of the window, then click on Advanced. uncheck Only delete files in Windows Temp folders older than 24 hours. Click on the Cleaner icon on the left side of the window, then click Run Cleaner to run the program. Caution: It is not recommended that you use the Registry feature unless you are very familiar with the registry as it has been known to find legitimate items for removal, which can cause issues with other programs. After CCleaner has completed its process, click Exit. After you have completed the steps above, run another Quick Scan and see if it completes.... Thanks

it is possible that you have something running on your computer that is preventing it from running (ie. malware). Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

if you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....

This should help you with net access, since you probably did Step 1 already , go to step 2.... Please try this first - STEP 01 Open Internet Explorer Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser Click on Tools at the top and select Internet Options Note: If you do not see Tools, press the Alt key on your keyboard and it will show up Click on the Connections tab Click on the LAN settings button Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it Click on the OK button to close the Local Area Network (LAN) Settings window Click on the OK button to close the Internet Options window Use this diagram as a guide Try updating Malwarebytes' Anti-Malware again and if it does not work then please proceed to Step 02 STEP 02 Disable Internet Explorer Proxy Settings and Reset TCP/IP It is very important that these steps be carried out exactly as shown otherwise the fix will not work. If you have any questions please ask before moving on. Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document. Then save the file as "fixme.bat" to your Desktop - The .bat extension is important In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file. @ECHO OFF reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable /t REG_DWORD /d 0 /f reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f netsh int ip reset resetlog.txt On Windows XP you can double-click the file to run it. On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes This will flash a black DOS box very quickly and go away, this is normal. Restart your computer now. Launch Internet Explorer and see if you can connect to the Internet. Launch MBAM and check for Updates If you still have issues The instructions are listed below - Do as many as you can and post in the new forum area as listed - As we don't work on Malware removal or diagnostics in the general forums please follow these directions - Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times - Also add a brief note to the experts as to your problems - Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org Always use the ADD REPLY Tab at the bottom of the page when you reply - Thank You -

for IDKWatMyDisplayNameShoudBe.... Double click your icon by the clock to open you main form. Click the word settings down in the bottom right hand corner, It should by default be on anti virus, if not, click on it. Move over to the exceptions tab across the top, and click the plus sign to add the program that you think is safe. You can either choose the entire folder its in, or just the specific file.

Hello and Welcome to Malwarebytes.... Make sure you are doing the install as an Admin..... Please try the following to see if it helps: Windows XP: Click on Start and select Control Panel Open Add/Remove Programs Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it. Windows Vista and Windows 7: Click on the Start button and select Control Panel Click on Programs and Features Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Your welcome, should you have any further questions, just ask!

Hi, and Welcome to Malwarebytes! Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Please check this set up in your internet controls - Open Internet Explorer Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser Click on Tools at the top and select Internet Options Note: If you do not see Tools, press the Alt key on your keyboard and it will show up Click on the Connections tab Click on the LAN settings button Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it Click on the OK button to close the Local Area Network (LAN) Settings window Click on the OK button to close the Internet Options window Use this diagram as a guide Thank You -

Only ignore the IP is you know for a fact that it is 100% safe and does not contain malicious stuff on the site.

If you want only one download link, then you would have to go to the main site: http://www.malwarebytes.org/ and then click on the Download button. It will direct you to one of the authorized sites, links may change from time to time due to the name of the downloaded file, for example the current download name is mbam-setup-1.26.exe, but when a new version comes out the name will change, so the links will change. Hope that makes sense?

Hi, and Welcome to Malwarebytes! Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

That link works for me just fine..... You can also use these links.... Direct Download FROM HERE Or you can use THIS LINK from cnet download should work okay until or unless they change it.

Just to add.... Are you running any P2P software like Limewire, Utorrent, Bittorrent, or the like? These programs will cause these blocks as well.

It really looks like either your provider is blocking this or your firewall. Are you sure you do not have any other security software running on this computer, firewalls, anti-virus software. Can you surf the internet using IE? From a dos prompt can you ping what is in the code box below and get a reply? data-cdn.mbamupdates.com

as per one of the experts..... this is not a normal error..... therefore you have to seek help from the experts by following the instructions below: Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

As this is not the normal locations for the rules file, let me point one of the experts to this thread to see if we can get this sorted out....

Also does the keyboard work while in the BIOS screen? That would be even before windows starts to load? You would have to hit either F2, F10, F12 or DEL key to get to the BIOS.....