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I am glad it worked for you, if you have any other issues or questions don't hesitate to ask. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

I am with Porthos on this one, even if you get this computer purring like a kitten, its going to fail because your hard drive is failing and needs replacing.

Hi, and Welcome to Malwarebytes! Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Please try the following to see if it helps: Windows XP: Click on Start and select Control Panel Open Add/Remove Programs Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step.... It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it. Windows Vista and Windows 7: Click on the Start button and select Control Panel Click on Programs and Features Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step.... It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

As it seems you may be running an older version..... Please try the following to see if it helps: Windows XP: Click on Start and select Control Panel Open Add/Remove Programs Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step.... It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it. Windows Vista and Windows 7: Click on the Start button and select Control Panel Click on Programs and Features Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step.... It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Hi, and Welcome to Malwarebytes! Seems that those are inside your restore points. I usually delete all restore points once I clean up a computer and create a new restore point. Once you have done that you should be good to go, but if you want to make sure...... Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Hi, and Welcome to Malwarebytes! Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

As you are a reseller.... Please send an email to Corporate Support Team <corporate-support@malwarebytes.org> with your Cleverbridge order reference number and they will assist you.

there are a lot of ways to slave a drive, or get information from a drive to another computer. One method is like the one AdvancedSetup recommended. I for one use a handy little tool, and it is not too expensive. You can find it at most computer stores. I got my from Altex. The Product I am talking about is an SATA-IDE-USB-Adapter

As this seems to be in a corporate environment..... Please send an email to Corporate Support Team <corporate-support@malwarebytes.org> with your Cleverbridge order reference number and they will assist you.

Here are the download links for you, these can change from time to time especially when the new version comes out.... Direct Download FROM HERE Or you can use THIS LINK from cnet download should work okay until or unless they change it. Note: Ignore all 'Recommended' or 'Sponsored' software which is prominently displayed, they are ads and we do not have any association with them. Save the file to your desktop then double-click it to begin installation.

Hello and Welcome MBAM_ERROR_LOAD_DATABASE Error.... Please follow the instructions below to correct this error..... Show Hidden Files and Folders in Windows XP: Click Start and select My Computer Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear) Select Folder Options Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders Next, uncheck the box next to Hide protected operating system files (Recommended) Then, uncheck the box next to Hide extensions for known filetypes Click Apply then click OK Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it. Show Hidden Files and Folders in Windows Vista and Windows 7: Click on the Start button and select Computer Press the Alt key on your keyboard and click on Tools Select Folder Options Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders Next, uncheck the box next to Hide protected operating system files (Recommended) Then, uncheck the box next to Hide extensions for known filetypes Click Apply then click OK Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it. Reset Hidden Files and Folders in Windows XP: Click Start and select My Computer Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear) Select Folder Options Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders Next, check the box next to Hide protected operating system files (Recommended) Then, check the box next to Hide extensions for known filetypes Click Apply then click OK Reset Hidden Files and Folders in Windows Vista and Windows 7: Click on the Start button and select Computer Press the Alt key on your keyboard and click on Tools Select Folder Options Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders Next, check the box next to Hide protected operating system files (Recommended) Then, check the box next to Hide extensions for known filetypes Click Apply then click OK

The below is the method that we perfer for manual updates, its hard for them to keep that mbam-rules.exe file updated as they come up with updates quite often. Manual Update of Definition Database If you cannot update the database to the latest version within the MBAM window, you may follow the instructions below and update it manually: ISSUE: I need to get the latest database onto a computer that cannot access the Internet. SOLUTION: You can manually copy the database from a working computer using a flash drive or CD onto the infected PC. Our database file is stored in the following locations. Windows XP and 2000 C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref Windows Vista and Windows 7: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref You can also download a manual update from HERE - NOTE: This manual update will always be way behind in version level compared to updates from within the program.

If you are infected and/or keep getting infected see below: Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Your welcome, let us know if you have other questions

Hello and Sounds like he clicked on a sponsored link...... tell him to only download malwarebytes and install that. He will have to uninstall that Sammsoft software as well... Here are the download links for you, if you like download it for him and put it on a flash drive or cd for him.... Direct Download FROM HERE Or you can use THIS LINK from cnet download should work okay until or unless they change it. Note: Ignore all 'Recommended' or 'Sponsored' software which is prominently displayed, they are ads and we do not have any association with them. Save the file to your desktop then double-click it to begin installation.

Just a comment..... I use Road Runner, and as far as I know they do not block anything, especially Malwarebytes and updates, as I don't have this issue and I have the same ISP.....

Hi, and Welcome to Malwarebytes! Before we proceed with the lock up issue, we have to make 100% sure that you are not still infected. It could well be the infection that is causing the lockups, low risk or not, its an infection in my book. Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

How about a simple check, and a report back feature, kind of like..... Malwarebytes has detected that proxy settings are enabled, would you like to disable these now? That may work?

@ malware destroyer..... Yes I understand

Hi, and Welcome to Malwarebytes! More than likely there is still something left behind causing it to close down Malwarebytes..... Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Just to add..... If you use P2P software like Utorrent, bittorrent, limewire and the like, this could be causing your blocks. If you are not using this type of software and get these blocks even though you are not surfing the internet, then you may have a rootkit on your computer...... To be sure..... Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

yes exactly that!

Hi, and Welcome to Malwarebytes! It could be that you may still have a rootkit on your computer..... Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.