Firefox

Thanks for the update..... these are the files that have to be excluded..... Please exclude the following files from your antivirus: Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For Windows Vista or Windows 7: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 64 bit versions of Windows Vista or Windows 7: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWoW64\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com The FAQ contains examples of setting file exclusions for some known AV products Please post back and let us know how it went.

@ Dr.Jaguar Please exclude the following files from your antivirus: Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For Windows Vista or Windows 7: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 64 bit versions of Windows Vista or Windows 7: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWoW64\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com The FAQ contains examples of setting file exclusions for some known AV products Please post back and let us know how it went.

@ mountaintree16.... thats what I was thinking, if he was infected, and it asked him to restart, then the shield would appear asking to confirm the finishing process of Malwarebytes....

Did you have an infection and then it asked you to restart to remove it?

yes it can be done using a recue disk, but my concern is this, could there be malware or a virus/rootkit on your computer?

Please exclude the following files from your antivirus: Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For Windows Vista or Windows 7: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys For 64 bit versions of Windows Vista or Windows 7: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\SysWoW64\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com The FAQ contains examples of setting file exclusions for some known AV products Please post back and let us know how it went.

Not on the staff here but.... If I am not mistaken, when you E: drive for scanning, when the scan starts, it will still scan some files in C: drive to make sure there are no active infections that could infect the other drives.

Are you installing Malwarebytes in a limited account, if you are then you need to install it as an ADMIN or right click the install file and then click Run As Admin.....

Just curious and also so anyone else following this thread, what was the fix that worked for you? Possible causes may be the way you uninstalled it. Another possible cause could be if you had an error while trying to download the latest update definitions it could cause problems opening up. It is possible also that you have some file corruption going on in your hard drive, and it happen to be in the section where Malwarebytes is installed. If you want to run a checkdisk on your drive, below are the instructions.... Disk Check Instructions Please do the following, use the instructions appropriate to your version of Windows: Run a Disk Check on your C: drive in Windows XP: Click Start and open My Computer Right-click on C: and select Properties Click on the Tools tab Under Error-checking click the Check Now... button Mark the box next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors When the message box pops up, click the Schedule disk check button and restart your computer Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so Run a Disk Check on your C: drive in Windows Vista or Windws 7: Click the Start button and select Computer Right-click on C: and select Properties Click on the Tools tab Under Error-checking click the Check Now... button and click Continue at the User Account Control prompt Mark the box next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors When the message box pops up, click the Schedule disk check button and restart your computer Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so Please let us know how it went. Thank you

Sorry to hear that you got infected..... Some things to mention..... Glad to hear you are getting help from the MBAM support staff, and you are right they are GREAT! Malware is always changing so its hard to be fully protected 100% of the time. As for an expiration date, there is none, if you paid for the full version, it is a lifetime license, it never expires. What version of Malwarebytes did you have installed, and was it up to date? You have to make sure that Malwarebytes is up to date, have the latest version installed, and that you have the scheduler configured correctly so that updates happen regularly, and a scan done daily. Also you have to make sure you have the web blocker enabled. It is also important that you have up to date anti-virus software installed, as Malwarebytes is not an anti-virus program, it is meant to work hand in hand with your anti-virus software. hope that helps and/or answers your questions or concerns.....

Hello and Please try the following to see if it helps: Windows Vista and Windows 7: Click on the Start button and select Control Panel Click on Programs and Features Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step.... It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thanks for posting in the right section, please be patient as they get busy there in that forum.....

You are quite welcome, if you have further issues or questions don't hesitate to ask.... PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Hello and MBAM_ERROR_LOAD_DATABASE Error.... Please follow the instructions below to correct this error (follow the ones for your operating system)..... Show Hidden Files and Folders in Windows XP: Click Start and select My Computer Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear) Select Folder Options Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders Next, uncheck the box next to Hide protected operating system files (Recommended) Then, uncheck the box next to Hide extensions for known filetypes Click Apply then click OK Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it. Show Hidden Files and Folders in Windows Vista and Windows 7: Click on the Start button and select Computer Press the Alt key on your keyboard and click on Tools Select Folder Options Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders Next, uncheck the box next to Hide protected operating system files (Recommended) Then, uncheck the box next to Hide extensions for known filetypes Click Apply then click OK Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it. Reset Hidden Files and Folders in Windows XP: Click Start and select My Computer Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear) Select Folder Options Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders Next, check the box next to Hide protected operating system files (Recommended) Then, check the box next to Hide extensions for known filetypes Click Apply then click OK Reset Hidden Files and Folders in Windows Vista and Windows 7: Click on the Start button and select Computer Press the Alt key on your keyboard and click on Tools Select Folder Options Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders Next, check the box next to Hide protected operating system files (Recommended) Then, check the box next to Hide extensions for known filetypes Click Apply then click OK

Depending on the size of your attachments, it is possible you have exceeded your quota..... Click on My Controls on the top right section of the forum Then on the Options section (bottom left) look for Manage My Attachments Click on Manage My Attachments From there you can delete any old attachments you may have. (make sure you are zipping the attachments as well)

Please make sure you are installing as an admin and then disable your anti-virus software then..... Please try the following to see if it helps: Windows XP: Click on Start and select Control Panel Open Add/Remove Programs Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step.... It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it. Windows Vista and Windows 7: Click on the Start button and select Control Panel Click on Programs and Features Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step.... It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

thats cool

you can compare the search for what you are looking for in a side by side comparison at: Bing vs Google

OK i see what your talking about, those do have a small flash drive in them, but its only visable to the card, it stores the drivers for the card in it so that it can load the driver when you plug it into your computer. Since they are write protected, you should be safe. I would however make sure that you have anti-virus software running on your new computer.

Hello and If you are refering to a usb network card or a usb wireless network card as a dongle, then no I do not believe that they can attach themselves to the device. If the device has a flash drive with it (like you can write files to it) then it is possible that the virus can copy itself to it. Do you have maybe a model number of the device you are talking about so we can look it up?

This should help you with net access Please try this first - STEP 01 Open Internet Explorer Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser Click on Tools at the top and select Internet Options Note: If you do not see Tools, press the Alt key on your keyboard and it will show up Click on the Connections tab Click on the LAN settings button Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it Click on the OK button to close the Local Area Network (LAN) Settings window Click on the OK button to close the Internet Options window Use this diagram as a guide Try updating Malwarebytes' Anti-Malware again and if it does not work then please proceed to Step 02 STEP 02 Disable Internet Explorer Proxy Settings and Reset TCP/IP It is very important that these steps be carried out exactly as shown otherwise the fix will not work. If you have any questions please ask before moving on. Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document. Then save the file as "fixme.bat" to your Desktop - The .bat extension is important In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file. @ECHO OFF reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable /t REG_DWORD /d 0 /f reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f netsh int ip reset resetlog.txt On Windows XP you can double-click the file to run it. On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes This will flash a black DOS box very quickly and go away, this is normal. Restart your computer now. Launch Internet Explorer and see if you can connect to the Internet. Launch MBAM and check for Updates If you still have issues The instructions are listed below - Do as many as you can and post in the new forum area as listed - As we don't work on Malware removal or diagnostics in the general forums please follow these directions - Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times - Also add a brief note to the experts as to your problems - Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org Always use the ADD REPLY Tab at the bottom of the page when you reply - Thank You -

Have a look at THIS GUIDE. It gives you step by step instructions on how to add these in your AVG software.

I do not think it has anything to do with the fact that you have 64bit...... I have on some computers installed several versions of .net framework and have no issues, it should not conflict. I have software that even though I have .net 3.5 installed it will not run unless .net 2.0 is installed. So should not be .net either. add the exceptions in your AVG software for malwarebytes, the files that need excluding are listed below: Please exclude the following files from your antivirus: Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well For Windows XP: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\mbamswissarmy.sys Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com The FAQ contains examples of setting file exclusions for some known AV products Please post back and let us know how it went.

Unless I am mistaken.... If you have the Pro (ie full version), login as an admin, and then schedule the updates while you are logged in as the admin. This will then do the updates no matter who is logged in. How To Use The New Scheduler Once you register your full version make sure you schedule your program for automatic updates and scans..... Have a look at How To Use The New Scheduler To answer your question, this is by design, it is not a bug....

I am a member of this site, maybe you can give that a try.... http://www.smileygenerator.us/community/index.php