Firefox

The password you are seeing is the one that was set by the previous owner in the BIOS. It has to be cleared in the BIOS. This could be hard on a laptop. Usually what you would do on a desktop is remove power from desktop, then remove the battery off the motherboard for a few minutes, and that would clear the password. On a laptop the same would work, but the motherboard battery is hard to get to on a laptop (on some anyway). You could try removing the battery and power cord and let it sit for a while see if it looses the password. (this would work especially of the battery on the motherboard is weak or dead). Aside from that, have you tried to contact the person you bought it from and asked them for the password?

Do a couple restarts to make sure it is still working for you.....

I believe he meant Issue # 15

That traceroute log shows a DNS issue, and it's possible that your DNS settings have been hijacked. Try this - It is general solution that works most times - You may want to copy/paste this to notepad as you will disconnect from the Internet for a while - 1. Very important: First disconnect your computer from the Internet. Just Log Off- while you reset the router - 2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). NOTE: To help prevent the router from getting hijacked again, make sure you change the default password to the router and also secure your wireless connection. 3. Reset the IP/DNS settings of your Internet connection: Download this Microsoft Item 4. Flush the DNS cache: Click the Start logo in the bottom left corner of the screen Click on Run or press Windows Logo+R In the command window copy/paste the following: ipconfig /flushdns netsh winsock reset Then hit enter and a black box will flash . Exit the command window. 5 Update: Try to update to the latest version NOTE: This is what we are looking for - Name: edge.data-cdn.mbamupdates.com Address: 68.232.45.133 Thank You -

Ok will do, I did not know it was not legal....

We have been doing this already for quite some time.....

go to the link I provided above then read the pin topic READ BEFORE REPORTING A FALSE POSITIVE!

Once you get your computer working again and given the all clear from the experts you may consider reading the message below.... It would be a good idea to update to SP3 as support (including new security updates) ends July 13, 2010 for SP 2: As Discussed HERE Please post back if you have further questions. Thank You

You guys just need to submit the IP addy of 69.10.38.244 in the False Positives Section for analysis.

What error are you getting? Perhaps it would be better to start your own topic.....

ok thanks for the info

I will have one of the admins look over this topic and see if they can shed some light on the issue....

@ sho-dan The colors show fine on the preview on the actual forum, but on the Fass software they don't.....

I don't think you are infected, but lets have the experts take a look at your logs just to make sure..... Follow the instructions above to post in the HJT section.....

could have been an update to your AVG that caused it...... BTW, Malwarebytes and AVG version 10.0.1136 has a known conflict that we have not been able to issolate so do not update to it yet..... Let me know if that helped?

not sure about that, but you can get it from the links below, then just enter your ID and KEY...... Here are the download links for you, these can change from time to time especially when the new version comes out.... Download FROM HERE: This link will direct you to any of the following download sites, all considered safe: CNET FileForumBeta MajorGeeks TechSpot Or you can use THIS LINK from cnet download should work okay until or unless they change it. Note: Ignore all 'Recommended' or 'Sponsored' software which is prominently displayed, they are ads and we do not have any association with them. Save the file to your desktop then double-click it to begin installation.

What version of AVG are you using (not free or pro, but like Version 8.5, 9, or 2011 for example)? Have you entered exceptions for Malwarebytes in your AVG program? Also BTW, you really only need to run a Quick Scan as that will catch most all malware......

@sho-dan I tried that program you mentioned, FASS 0.8, its nice and is a good alternative..... I tried one of my canned speeches on it and did a preview, it showed my bold test but not the colors? Do you experience that? Also once you click preview, is there a way of going back to make more changes?

Welcome.......

For locked topics, click on Quote, then click on start new topic on the top and it will past it into that windows........

Hi, and Welcome to Malwarebytes! Please read the following so that you can begin the cleaning process: As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. Please be patient, someone will assist you as soon as it is possible. PS: Please use the "ADDREPLY" button instead of other ones when you start replying.

Hello and Please provide following details, so that someone may be able to assist you: 1. OS version including 32/64-bit 2. Installed Security Product(s) including Firewall 3. MBAM version (current 1.46) 4. Definition version (current 4801) 5. Do you use a router to connect to Internet Also do you use any P2P programs such as limewire, utorrent or the like?

Please try the following to see if it helps: Windows Vista and Windows 7: Click on the Start button and select Control Panel Click on Programs and Features Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step.... It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Intresting idea...... I just create or reply to a topic, and do a preview, once I see its the way I want it, I copy it to my computer but never post it on the test reply.... Hope that makes sence.....

Sure, a clean install of Malwarebytes may help here are the steps needed...... Please try the following to see if it helps: Windows Vista and Windows 7: Click on the Start button and select Control Panel Click on Programs and Features Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step.... It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.