Firefox

Hello and Welcome.... Did you upgrade over a previous version to the 3.6.1 version, perhaps it got left over from the old version...

Another Victim of the Magecart Assault Emerges: Newegg https://www.riskiq.com/blog/labs/magecart-newegg/ RiskIQ conducted the research for this report in collaboration with Volexity, which will release a separate report of its own. From different perspectives, we will discuss the same incident, showing how we found and analyzed the latest instance of Magecart using our unique capabilities and datasets. While the dust is settling on the British Airways compromise, the Magecart actor behind it has not stopped their work, hitting yet another large merchant: Newegg..... READ FULL Story by going to the source: https://www.riskiq.com/blog/labs/magecart-newegg/

Yes it seems OK now, maybe too many folks were trying to download at the same time...

Went to main site and tried to get a fresh copy of Malwarebytes (hoping for new version download) and got this error... We're sorry, the link that you clicked on could not be served. We are experiencing a temporary delay due to high volume. Please click RELOAD and try again. We apologize for the inconvenience.

Hello and Welcome Malwarebytes can not scan network drives.... before you were able to "scan" them however it was not really scanning the network drive. So to avoid confusion they now do not allow you to select network drives to avoid a false sense of security so to speak, since the contents are really not being scanned. Hope that makes sense.

Interesting… I never seen that... and it does not show up on mine Win10 1803

Please make sure to check your junk/spam folders for the email in case they got caught there.

Are these physical drives or are these network/mapped drives?

You may also try and see if you can delete the old one from the My Account page... Create/Login with the same email address you used to purchase Malwarebytes. https://my.malwarebytes.com/en/login

Try the instructions in this post to see if that helps..

Hello and Welcome We actually have a new tool the we use for clean re-installs, not sure if you used this new tool, but you may give it a try for the clean re-install to see if it helps. Also this tool will collect better logs to help us help you fix your issue. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly.

TLDR... there is something said for short answers...

The tool your ran above may have been the older tool... Lets try this new tool called Malwarebytes Support Tool to get a clean install of Malwarebytes. Please download our new Support Tool from RIGHT HERE Double click the downloaded file and click Yes if prompted for the UAC warning Place a check mark to Accept License Agreement and click Next Click on Advanced Options (below Get Started box) Click on "Clean" box Click on "Yes" on the warning about removing Malwarebytes (this will start the cleanup process and there is no need to deactivate) Once complete click "OK" to reboot the computer After Reboot click on "Yes" to reinstall the latest version of Malwarebytes Malwarebytes should now be installed and activated if you use the Premium Version You can now exit the Malwarebytes Support Tool If you do not get prompted to reinstall Malwarebytes then download the latest version from the link below. Download the Latest MB3 v3.5.1.2522 CU 1.0.441 from ->>RIGHT HERE<<-

Well if you want to keep that last 10 days, then sort them by date and select all but the last ten days and delete the rest..

Doing it through the GUI is the preferred method as mentioned by exile above... It can be done from Windows Explorer but you would have to disable Self protection in Malwarebytes to do so... but its way better to do it through the Malwarebytes GUI

Hello and Welcome back... Yes those reports do seem to get piled up in there... You have to prune or delete them from time to time... to find a report for a specific day you can Sort them by Date and Time by clicking on the title Date and Time The location of the Logs are located in the folder C:\ProgramData\Malwarebytes\MBAMService Scan Logs are located C:\ProgramData\Malwarebytes\MBAMService\ScanResults Personally I clear my logs from time to time..

Hello and Welcome! I have alerted staff to take a look at your topic/issue. thanks,

Had @henryo do the following which solved his/her issue.

I can certainly relate to that story @nukecad

usually what happens when companies buy out others... the put their touch in the good working product and then they are no longer good products... Lets hope they clean this up

A clean re-install with the support tool fixes this issue at least 99% of the time...

Hello and Welcome If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly.

Hello and Welcome... While we wait for someone from staff to review your logs ( @dcollins ) there are a couple of things you can try.. First you need to verify you have the latest version of Avast installed as the older version has some compatibility issues with MB3 Next you need to remove mbam.exe from running in compatibility mode.... I see you are running MB in compatibility mode. Please remove those settings. Then restart your computer. Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\ Find the file mbam.exe and right click on it and choose Properties In the window that pops up click on Compatibility Tab Remove any changes there that don't match my picture below and click Apply/OK

Hello and Welcome! Try going to the My Account Page and create an account with the same email address you used to purchase your Premium and it should show which PC its installed on. Depends on what license you bought, if you bought a single or multiple PC license. If its a single then you can only use it on one computer.

Thanks @dcollins I was not aware that AVG had also rolled out an update.. I thought it was only Avast... @supertonk Glad that we could help get your issue resolved.