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mbam_mtbr

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Everything posted by mbam_mtbr

  1. Hi @Avocado, In short, yes. We detect as Monitor/Spyware. This is also referred to as "stalkerware". Warnings: If you suspect someone is using such an app on your device, and you are at risk of abuse, don't just uninstall after detection. Many of these apps send an email to abuser's when uninstalled. Many of these apps can monitor web activity, so even Googling keywords about stalkerware could trigger abuser. If you suspect your device is being monitor, I would find a safe device (perhaps a library PC) and follow the advice here: https://blog.malwarebytes.com/stal
  2. Hi @Marcus911, If your Chromebook has Google PLAY and can install Android apps, then we have you covered -> Malwarebytes for Chromebook. Hope that answers your question, Nathan
  3. Hi @Sithivi, Thanks for bringing this to our attention. This issue has been resolved and will no longer be detected in future database versions. Thanks again, Nathan
  4. Hi @Snootch, Do you recall what it said it was blocking? If you like, I can check your mobile device. All you need to do is send me an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Private Message (PM) me the
  5. Hi @Snootch This warning is from our advanced ransomware scanner. Apps that have elevated privileges and that have been installed using side loading (anything installed outside of Google Play) are flagged as potential ransomware. Installation from outside the Play Store plus elevated privileges are big red flags. Therefore, we warn our customers that a suspicious app was installed that displays ransomware like properties. It’s up to the user to ignore our warnings or not. Ransomware is particularity dangerous, and this warning gives users the ability to cut it off before it’s t
  6. Hi @natsuhiko, Yes, try the methods above first. After that, if it's still happening let me know. Nathan
  7. Hi @Powershell, I have never heard of such a case. However, I can certainly take a look to see if there is anything suspicious on the phone if you send me an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Priva
  8. Hi @galarico, Sounds like a case of preinstalled malware known as Adups. Here is instructions on how to remove: Thanks for reaching out, Nathan
  9. Hi @TempLost, Most likely your Malwarebytes for Android updated to our newest version, 3.7.2, which we just released recently. Glad the issue is resolved, Nathan
  10. Hi @TempLost, The best way we can troubleshoot this would be for you to contact our support staff -> https://support.malwarebytes.com/community/contactsupport/pages/home-support They can check version you are on, your license key, etc to be able to better assist. Nathan
  11. Hi @OrangeCrate, You will need to wait until the Google Play license expires. Then you can add the other license. Nathan
  12. Hi @Marychan If you upgrade to premium within the Malwarebytes for Android app installed from Google Play, there is nothing to worry about. Nathan
  13. Hi @Marychan, The subscription is done through Google Play. Thus, it may need your Google account information, which is most likely your email. The 29.99 is mainly for PC, however you could technically use it on mobile. Keep in mind that the 29.99 is by device, so you could only put it on one device. The £10.99 via Google Play is definitely the way to go, and will follow you on any Android device you use your Google Account on. Nathan
  14. Hi @Myxkul, Just wanted to verify your issue was resolved. Thanks, Nathan
  15. Hi @ElectroTheDevolian, Has this happened since? Could have just been an ad in YouTube. Nathan
  16. Hi @AndYet, I apologize for the delay as I was out of office yesterday. Upon further review, there is definitely the presence of sms activity in the code of Samsung Billing. In reality, the activity would be closer to PUP.Riskware,SmsPay then PUP.Riskware.SmsReg. SmsPay is a program that is used to pay using sms. However, with this being so close to the line between what we consider Potentially Unwanted Programs (PUP) and it being a system app on some phones, we are going to defer to leaving it disabled. Please note that PUP is NOT malware. Thus, there was no real threat presenc
  17. Hi @AndYet, Android/PUP.Riskware.SMSreg.WWPA is simply a potentially unwanted program that uses sms to register itself. We will investigate this further, but in the meantime we disabled the trace. If you can send an Apps Report, we can further verify. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open
  18. Hi @bumblebee, As long as you didn't enter any personal information, you should be fine. If you start getting pop-ups, clearing your history and cache will help stop the ads from reoccurring. Nathan
  19. Hi @pawelr, Oh okay, I see. You can tell they are on your phone from the scan, but can't find them. You might need is a file manager that can access the root directory. I would try Amaze File Manager. You can then get to the root directory by going to any path from the menu, and then clicking on the path at the top. It will then allow you to navigate all the way to root (the phone icon). There is also an "Apks" option in the menu that may display them as well. Hope this works for you, Nathan
  20. Hi @pawelr, If Malwarebyted for Android detected them at some point, they would have been removed from the device's storage. Even if they weren't installed. If you still think they are on your device, they would most likely be in your Downloads folder. Nathan
  21. Hi @mistertonmick & @MAXBAR1, Sorry for the delay. You may want to try this: https://support.malwarebytes.com/docs/DOC-2696?origin_team=T9182B16E Let me know if it fixes your issue, Nathan
  22. Hi @mikewillnot, Would you be able to provide the Google PLAY link to the banking app? Thanks so much! Nathan
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