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mbam_mtbr

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Everything posted by mbam_mtbr

  1. Hi @stvvv, What is the make/model of your mobile device? I think you have of case of what I highlighted here: The new landscape of pre-installed mobile malware: malicious code within If you uninstall this for the current user, you would no longer have Settings on your device. See the blog posted above for ways to attempt to remediate, but at this point all you can really do is ignore the warning. Nathan
  2. Hi @RUSSCITY, I understand your concern. We will look further into changing the messaging for Monitor category apps. In the meantime, I have changed the detection to Android/PUP.Monitor.AllTracker.a. Thus, it will display as Potentially Unwanted Program instead. This will take effect in future database versions. Nathan
  3. Hi @athegn, I apologize for the delay. The payment method is done through Google PLAY. Thus, it's up to them to decide how to process payments. You are correct, when using PayPal it does appear to ask for email & mobile number. As it does for anything pay-for app in Google PLAY. Nathan
  4. Hi @moto, Sounds like perhaps one of your apps suddenly got more aggressive with ads. Perhaps after an update? If you could send me an Apps Report, I can see if I can track it down for you. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be
  5. Hi @RUSSCITY, Malwarebytes for Android is taking a more aggressive stance against stalkerware. Therefore, apps that used to be clean may now be detected as Monitor. Monitor is a subset of Potentially Unwanted Programs (PUPs), thus it’s NOT considered malware. The main purpose of detecting these Monitor apps is to make unsuspecting users aware of their presence. Especially in cases of domestic abuse where abusers have physical access to victims mobile devices. We apologize for inconvenience, but due to the extreme outcomes of not letting unsuspecting victims aware of these
  6. Hi @wbaran, If you bought Malwarebytes for Android via Google PLAY, then you can add to multiple Android devices. You just need to use the same Google PLAY account. If you are looking for a license on PC and/or Mac, that's a separate key that can be purchased on our website: https://www.malwarebytes.com/pricing/ Nathan
  7. Hi @bornl1, An Android/Trojan.Clicker "clicks" links in the background in order to gain revenue Regardless, we are revising our detection and this may no longer be detected in future database versions. Let us know if it is still being detected after tomorrow. Nathan
  8. Hi @Grimma, Unfortunately, that question is beyond the scope of this forum, and my own abilities. If you create a ticket in our support system, they can look up your account and tell you exactly what is going on. Nathan
  9. Hi @BMR777, Well, that's interesting. I wonder if WireShark could help tie it back to the app causing the issue. I can certainly look at the apps on your Wife's mobile device if you like to send me an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At
  10. Hi @Grimma, Here you go: Activate Malwarebytes Premium on Android device Nathan
  11. Hi @Frugalist19, Thanks for the clarification. That makes more sense now. I'm pretty sure you're in the clear if that's the case. Nathan
  12. Hi @Hotpants, If you can create a ticket in our support system, they can see exactly what type of account/key you have to be able to better assist you. Nathan
  13. Hi @fmeecom, Sent you a PM, and I believe it's already been resolved. Nathan
  14. Hi @Frugalist19, To just clarify, did you install the program on your PC, or iPhone? FYI, if it was installed from the Apple store, you're in the clear. Also, if it was installed on your PC, and Malwarebytes didn't detect, you're most likely in the clear as well. I'll try to answer the questions the best I can: - could my data been send to the servers of this program. I got no mentions of the firewall or malwarebytes while using the program? The premise of a backup app is to store your photos/videos/music to the "cloud". The "cloud" is a fancy word for an internet connected
  15. Hi @AMR1, Thanks for bringing this to our attention. This issue has been resolved and will no longer be detected in future database versions. The reason for the detection is Malwarebytes for Android is taking a more aggressive stance against stalkerware. Therefore, apps that used to be clean may now be detected as Monitor. Monitor is a subset of Potentially Unwanted Programs (PUPs), thus it’s NOT considered malware. The main purpose of detecting these Monitor apps is to make unsuspecting users aware of their presence. Especially in cases of domestic abuse where abusers h
  16. Hey Everyone, I just created a detection for a very small sample set of Peel Remote that is displaying aggressive ads. The detection is Android/Adware.Peel. However, if it is preinstalled on your mobile device, you'll still need to use the process mentioned in my last post to uninstall for current user. Nathan
  17. Hey @Clang, Don't worry, we'll get there! Still in Beta now, but just from my own personal use, it's going to be awesome once finalized! Just keep on reporting those numbers so we can fill our database with bad numbers to block! Thanks for the support, Nathan
  18. Hi @Elwood, Sounds like you may gotten Adware. It could be that an app you already had installed on your phone was updated, or an ad SDK code within an app suddenly became more aggressive. If you send an Apps Report, I can look further into it. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with th
  19. Hi @ntula, Maybe try the below, and see if it stops the ads. You can use this method to uninstall for current user (details in link below): https://forums.malwarebytes.com/topic/216616-removal-instructions-for-adups/ Warning: Make sure to read Restoring apps onto the device (without factory reset) in the rare case you need to revert/restore app. Use this/these command(s) during step 7 under Uninstalling Adups via ADB command line to remove: adb shell pm uninstall -k --user 0 tv.peel.app I'm not seeing anything that indicates it's straight Adware, but it could
  20. Hi @ntula, You may be onto something. Although it isn't getting any hits by any anti-malware vendors as being adware, it's no longer available on Google PLAY. I'll look into tv.peel.app more and see what I can find. Nathan
  21. Hi @bob12a, Yes. If the Malwarebytes icon is on the phone, downloaded from Google PLAY, then it's downloaded and you're protected. Nathan
  22. Hi @bob12a, Okay, great! Since you purchased the licensed via Google PLAY (which is what our Android in-app purchasing does), you can use Malwarebytes for Android on any mobile device that uses the same Google PLAY account. Nathan
  23. Hi @bob12a, So within the Malwarebytes for Android app itself? Nathan
  24. Hi @Clang, So you already sent an Apps Report? If so, could you PM the ticket number assigned? If an Apps Report wasn't sent already, and you like to, instructions below. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful
  25. Hi @bob12a, So you bought a multiple device license to use with PC/Android/Mac? Or did you buy an Android license via Google PLAY? Nathan
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