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mbam_mtbr

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Everything posted by mbam_mtbr

  1. Hi @RUSSCITY, I understand your concern. We will look further into changing the messaging for Monitor category apps. In the meantime, I have changed the detection to Android/PUP.Monitor.AllTracker.a. Thus, it will display as Potentially Unwanted Program instead. This will take effect in future database versions. Nathan
  2. Hi @athegn, I apologize for the delay. The payment method is done through Google PLAY. Thus, it's up to them to decide how to process payments. You are correct, when using PayPal it does appear to ask for email & mobile number. As it does for anything pay-for app in Google PLAY. Nathan
  3. Hi @moto, Sounds like perhaps one of your apps suddenly got more aggressive with ads. Perhaps after an update? If you could send me an Apps Report, I can see if I can track it down for you. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  4. Hi @RUSSCITY, Malwarebytes for Android is taking a more aggressive stance against stalkerware. Therefore, apps that used to be clean may now be detected as Monitor. Monitor is a subset of Potentially Unwanted Programs (PUPs), thus it’s NOT considered malware. The main purpose of detecting these Monitor apps is to make unsuspecting users aware of their presence. Especially in cases of domestic abuse where abusers have physical access to victims mobile devices. We apologize for inconvenience, but due to the extreme outcomes of not letting unsuspecting victims aware of these apps, we will continue to take a hard stance on Monitor apps. Thank you for understanding, Nathan
  5. Hi @wbaran, If you bought Malwarebytes for Android via Google PLAY, then you can add to multiple Android devices. You just need to use the same Google PLAY account. If you are looking for a license on PC and/or Mac, that's a separate key that can be purchased on our website: https://www.malwarebytes.com/pricing/ Nathan
  6. Hi @bornl1, An Android/Trojan.Clicker "clicks" links in the background in order to gain revenue Regardless, we are revising our detection and this may no longer be detected in future database versions. Let us know if it is still being detected after tomorrow. Nathan
  7. Hi @Grimma, Unfortunately, that question is beyond the scope of this forum, and my own abilities. If you create a ticket in our support system, they can look up your account and tell you exactly what is going on. Nathan
  8. Hi @BMR777, Well, that's interesting. I wonder if WireShark could help tie it back to the app causing the issue. I can certainly look at the apps on your Wife's mobile device if you like to send me an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  9. Hi @Grimma, Here you go: Activate Malwarebytes Premium on Android device Nathan
  10. Hi @Frugalist19, Thanks for the clarification. That makes more sense now. I'm pretty sure you're in the clear if that's the case. Nathan
  11. Hi @Hotpants, If you can create a ticket in our support system, they can see exactly what type of account/key you have to be able to better assist you. Nathan
  12. Hi @fmeecom, Sent you a PM, and I believe it's already been resolved. Nathan
  13. Hi @Frugalist19, To just clarify, did you install the program on your PC, or iPhone? FYI, if it was installed from the Apple store, you're in the clear. Also, if it was installed on your PC, and Malwarebytes didn't detect, you're most likely in the clear as well. I'll try to answer the questions the best I can: - could my data been send to the servers of this program. I got no mentions of the firewall or malwarebytes while using the program? The premise of a backup app is to store your photos/videos/music to the "cloud". The "cloud" is a fancy word for an internet connected server. So, technically, yes. - could the program have "infected" my phone or installed malware of any kind during the back-up progress? My iPhone is not jailbroken. Not likely without the phone being jailbroken. - is it recommended to not use these programs in general? And just stick with iTunes? Or are programs like these safe to use? I am looking to use iMazing just because they are located in Switzerland and I trust that a little more. (forgive me my bias). As long as you do your homework/research, there's no problem using non-Apple programs. Personally, I don't know much about iMazing. Nathan
  14. Hi @AMR1, Thanks for bringing this to our attention. This issue has been resolved and will no longer be detected in future database versions. The reason for the detection is Malwarebytes for Android is taking a more aggressive stance against stalkerware. Therefore, apps that used to be clean may now be detected as Monitor. Monitor is a subset of Potentially Unwanted Programs (PUPs), thus it’s NOT considered malware. The main purpose of detecting these Monitor apps is to make unsuspecting users aware of their presence. Especially in cases of domestic abuse where abusers have physical access to victims mobile devices. Thank you for understanding, Nathan
  15. Hey Everyone, I just created a detection for a very small sample set of Peel Remote that is displaying aggressive ads. The detection is Android/Adware.Peel. However, if it is preinstalled on your mobile device, you'll still need to use the process mentioned in my last post to uninstall for current user. Nathan
  16. Hey @Clang, Don't worry, we'll get there! Still in Beta now, but just from my own personal use, it's going to be awesome once finalized! Just keep on reporting those numbers so we can fill our database with bad numbers to block! Thanks for the support, Nathan
  17. Hi @Elwood, Sounds like you may gotten Adware. It could be that an app you already had installed on your phone was updated, or an ad SDK code within an app suddenly became more aggressive. If you send an Apps Report, I can look further into it. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  18. Hi @ntula, Maybe try the below, and see if it stops the ads. You can use this method to uninstall for current user (details in link below): https://forums.malwarebytes.com/topic/216616-removal-instructions-for-adups/ Warning: Make sure to read Restoring apps onto the device (without factory reset) in the rare case you need to revert/restore app. Use this/these command(s) during step 7 under Uninstalling Adups via ADB command line to remove: adb shell pm uninstall -k --user 0 tv.peel.app I'm not seeing anything that indicates it's straight Adware, but it could just be that I don't have the right version to research. If you like, you could send me an Apps Report and I can gather the exact hash of the one you think is causing ads. You'll need to do this before the uninstall steps noted above. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  19. Hi @ntula, You may be onto something. Although it isn't getting any hits by any anti-malware vendors as being adware, it's no longer available on Google PLAY. I'll look into tv.peel.app more and see what I can find. Nathan
  20. Hi @bob12a, Yes. If the Malwarebytes icon is on the phone, downloaded from Google PLAY, then it's downloaded and you're protected. Nathan
  21. Hi @bob12a, Okay, great! Since you purchased the licensed via Google PLAY (which is what our Android in-app purchasing does), you can use Malwarebytes for Android on any mobile device that uses the same Google PLAY account. Nathan
  22. Hi @bob12a, So within the Malwarebytes for Android app itself? Nathan
  23. Hi @Clang, So you already sent an Apps Report? If so, could you PM the ticket number assigned? If an Apps Report wasn't sent already, and you like to, instructions below. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  24. Hi @bob12a, So you bought a multiple device license to use with PC/Android/Mac? Or did you buy an Android license via Google PLAY? Nathan
  25. Hi @Ronan1, We are pretty sure it's browser related. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. However, if you like me to check for Adware on your mobile device regardless, I certainly can do that. You would need to send an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan Nathan
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