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mbam_mtbr

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Everything posted by mbam_mtbr

  1. Hi @BC1036, From what I could find, Chimera is a component of Google PLAY services. Not sure how you would remove them, but doesn't appear to be malicious in anyway. Nathan
  2. Hi @notepage, Although we were able to deescalate the APK to a PUP, a site that harbors a PUP is still considered a phishing site. Nathan
  3. Hi @notepage, Thanks for bringing this to our attention. After further review, we have deescalated this to PUP.Hacktool.SmsGate. Please be aware that PUP (https://blog.malwarebytes.com/threats/mobile-pup/) is NOT malware, and is at the discretion of our users to ignore. For further information, please review Malwarebytes PUP policy: https://www.malwarebytes.com/pup/ Thanks again, Nathan
  4. Hi @theasp, Is the iOS operating system 9.3.5 or higher? Apple released a security update (9.3.5) that patches vulnerabilities to Pegasus. Nathan
  5. Hi @Halligan, If you could create a ticket in our support system, they can further assist you. https://support.malwarebytes.com/community/contactsupport/pages/home-support Nathan
  6. Hi @misspaperwait, Could you post a screenshot of Malwarebytes detecting? It could be at the system level, which means you would need alternative means to remove: Sending an Apps Report would be extremely helpful as well. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report inc
  7. Hi @leo3487, Actually, there is way to deal with pre-installed malware without rooting. Removal instructions for Adups Rooting your mobile device can open up a whole host of other issues. Thus, we do not recommend rooting. Nathan
  8. Hi @Teh, The issue could simply be that you have not yet given rights to something. It's hard to tell without a screenshot. You can force the database to update using the following: https://support.malwarebytes.com/docs/DOC-3222 Let me know if you have any more questions, Nathan
  9. Hi @Thomas94, If you could send us an Apps Report, we'd be happy to check this for you. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows
  10. Hi @robertoalamasse, Malwarebytes for Android is taking a more aggressive stance against stalkerware. Therefore, apps that used to be clean may now be detected as Monitor. Monitor is a subset of Potentially Unwanted Programs (PUPs), thus it’s NOT considered malware. The main purpose of detecting these Monitor apps is to make unsuspecting users aware of their presence. Especially in cases of domestic abuse where abusers have physical access to victims mobile devices. If you are aware of the presence of these apps, you can simply ignore them using this method: Run a s
  11. Hi @fctr828, Device administration is needed for ransomware remediation. Also, device admin rights protect Malwarebytes for Android from being uninstalled by malware. To answer your question, no, Malwarebytes for Android does not need device administration rights to scan. It will continue to scan system apps without those rights. If you would prefer to not give Malwarebytes for Android device administration rights and forgo protection from ransomware, our application will continue to run without those rights. Nathan
  12. Hi @schoort, No, we do not have that capability. Nathan
  13. Hi @Woita, These types of ads are browser related. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like O
  14. Hi @Cyber2019, Did this happen after just installing something? Nathan
  15. Hi @stvvv, Yeah, I would try using a ROM provided by UMX. Adups is better than a Trojan. Could you do me a favor before doing that though? Could you send me an Apps Report so I can see exactly which apps are on the device? To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point,
  16. Hi @stvvv, What is the make/model of your mobile device? I think you have of case of what I highlighted here: The new landscape of pre-installed mobile malware: malicious code within If you uninstall this for the current user, you would no longer have Settings on your device. See the blog posted above for ways to attempt to remediate, but at this point all you can really do is ignore the warning. Nathan
  17. Hi @RUSSCITY, I understand your concern. We will look further into changing the messaging for Monitor category apps. In the meantime, I have changed the detection to Android/PUP.Monitor.AllTracker.a. Thus, it will display as Potentially Unwanted Program instead. This will take effect in future database versions. Nathan
  18. Hi @athegn, I apologize for the delay. The payment method is done through Google PLAY. Thus, it's up to them to decide how to process payments. You are correct, when using PayPal it does appear to ask for email & mobile number. As it does for anything pay-for app in Google PLAY. Nathan
  19. Hi @moto, Sounds like perhaps one of your apps suddenly got more aggressive with ads. Perhaps after an update? If you could send me an Apps Report, I can see if I can track it down for you. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be
  20. Hi @RUSSCITY, Malwarebytes for Android is taking a more aggressive stance against stalkerware. Therefore, apps that used to be clean may now be detected as Monitor. Monitor is a subset of Potentially Unwanted Programs (PUPs), thus it’s NOT considered malware. The main purpose of detecting these Monitor apps is to make unsuspecting users aware of their presence. Especially in cases of domestic abuse where abusers have physical access to victims mobile devices. We apologize for inconvenience, but due to the extreme outcomes of not letting unsuspecting victims aware of these
  21. Hi @wbaran, If you bought Malwarebytes for Android via Google PLAY, then you can add to multiple Android devices. You just need to use the same Google PLAY account. If you are looking for a license on PC and/or Mac, that's a separate key that can be purchased on our website: https://www.malwarebytes.com/pricing/ Nathan
  22. Hi @bornl1, An Android/Trojan.Clicker "clicks" links in the background in order to gain revenue Regardless, we are revising our detection and this may no longer be detected in future database versions. Let us know if it is still being detected after tomorrow. Nathan
  23. Hi @Grimma, Unfortunately, that question is beyond the scope of this forum, and my own abilities. If you create a ticket in our support system, they can look up your account and tell you exactly what is going on. Nathan
  24. Hi @BMR777, Well, that's interesting. I wonder if WireShark could help tie it back to the app causing the issue. I can certainly look at the apps on your Wife's mobile device if you like to send me an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At
  25. Hi @Grimma, Here you go: Activate Malwarebytes Premium on Android device Nathan
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