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Everything posted by mbam_mtbr

  1. Hi @Gt-truth, How about this one, and you can pick Malwarebytes rather than Nine? http://nine-faq.9folders.com/articles/16876-how-to-turn-off-battery-optimization-on-the-huawei-devices Nathan
  2. Hi @Gt-truth, This might help: https://support.malwarebytes.com/hc/en-us/articles/360039018773-Android-OS-disabling-Malwarebytes-Safe-Browsing-Scanner Nathan
  3. Hi @BillH99999 & @Gt-truth, Do both of you happen to have battery optimization turned on? We're looking further into this situation. Nathan
  4. Hi @Gt-truth, I don't think there would be any apps displaying ads on a Huawei STK-L21, so you should be good there. If they continue to happen after installing Firefox, screenshots would be helpful. Nathan
  5. Hi @Gt-truth, To start, you won't be able to remove the Chrome (Google) browser. However, you can install another browser and make it your default. You could then disable Chrome in Apps info. I personally like the Brave browser, but there are other options like Firefox, Opera, and even Microsoft Edge now. All have ad blocks, and all of them are on Google PLAY. What make/model is your phone? Some phones come with apps that display ads right out of the box. Nathan
  6. Hi @PA.Dutchman, So you are experiencing spam emails in your email inbox, correct? Or ads popping up on your mobile device? Do you have a separate email account setup on your mobile device then on your PC? An email account is the same, no matter the device/platform. I found this on handling Spam in AOL Mail account: https://help.aol.com/articles/aol-mail-spam-and-privacy Hope that helps, Nathan
  7. Hi @Nameless10, When you go into the App info of any of these apps, is there an option to disable? Or is the disable button disabled (faded)? It looks like they may be system apps, but for some reason are given numbers for filenames. If you like, I can try to verify what the apps are if you send an Apps Report. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an
  8. Hi @Gt-truth, Yes. Since the purchase is through Google PLAY, you should be able to a Google PLAY card. Nathan
  9. Hi @Gt-truth, You can get our free version from the Google PLAY store here: https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware Let me know if that does not work, Nathan
  10. Okay, great! Glad to hear you were able to resolve. Nathan
  11. Hi @ScubaSteve24, I wouldn't worry about the one in trash. So you deleted the one in the Download directory? The good news is that it's just sitting in storage, and not installed. Nathan
  12. Hi @ScubaSteve24, Can you access the location of the malware using a file manager (like ASTRO)? A screenshot of the infection and location would be very helpful. Nathan
  13. Hi @Rai_03, The price is $11.99 per year. Unfortunately, the best place to get it is on Google PLAY. Nathan
  14. Hi @ZiipinApps, Thanks for bringing this to our attention. This issue has been resolved and will no longer be detected in future database versions. Thanks again, Nathan
  15. Hi @rllavane, The notifications is the area of the phone were you see any type of notifications. So like if you get a new email, it would pop up in your notifications. When you have the phone plugged into the PC, there will be a notification to change USB settings. It is by default set to Charging. You will need to change the setting to Transfer files. This needs to be done every time you unplug/plug the phone back into the PC. I apologize that the setup is taking so long. Nathan
  16. Hi @rllavane, I can absolutely help you! Answers in bold. Yep, once downloaded from here, just go through the standard install process. These are generic drivers needed to plug a mobile device into a PC and run simple commands to the mobile device. And yes, the easiest method to install is through Android Studio: In Android Studio, click Tools > SDK Manager. Click the SDK Tools tab. Select Google USB Driver and click OK. After all that is done, you'll need to set environment variables. Thi
  17. Hi @rllavane, Unfortunately, the removal linked above is the best option we have right now. You would install Android Studio onto a PC. You will also need to install the Google USB Drivers onto a PC as well. I apologize for the complexity of removal. Let me know if you have any questions, and I'll assist the best I can. Nathan
  18. For any other users experiencing similar issues, resolution posted in our blog Android Trojan xHelper uses persistent re-infection tactics: here’s how to remove
  19. Hi @aninkling, Don't worry about the title. I knew what malware you were referring to. Regardless, still need an Apps Report to really tell what's going on here. Nathan
  20. Hi @aninkling, The best way for us to see exactly what is happening here is to see an Apps Report. If you could send us one, we would be happy to check things out for you. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to me
  21. Hi @Barby, I can at least tell you it's not likely to be malware. I found this article on the subject: https://www.thesslstore.com/blog/fix-ssl-connection-errors-android-phones/ Let me know if any of that works, Nathan
  22. Hi @hlucky, If it has Google PLAY, and you can download/install Malwarebytes (https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware) then it should work. Nathan
  23. Hi @MAM, You may want to create a ticket in our support system: https://support.malwarebytes.com/community/contactsupport/pages/home-support They will be better able to assist you, Nathan
  24. Hi @MAM, Unfortunately, we do not support versions below Android 4.4 any longer. Our apologies, Nathan
  25. Hi @MAM, So you are unable to download/install latest version from Google PLAY? Nathan
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