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mbam_mtbr

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Everything posted by mbam_mtbr

  1. Hi @rllavane, Unfortunately, the removal linked above is the best option we have right now. You would install Android Studio onto a PC. You will also need to install the Google USB Drivers onto a PC as well. I apologize for the complexity of removal. Let me know if you have any questions, and I'll assist the best I can. Nathan
  2. For any other users experiencing similar issues, resolution posted in our blog Android Trojan xHelper uses persistent re-infection tactics: here’s how to remove
  3. Hi @aninkling, Don't worry about the title. I knew what malware you were referring to. Regardless, still need an Apps Report to really tell what's going on here. Nathan
  4. Hi @aninkling, The best way for us to see exactly what is happening here is to see an Apps Report. If you could send us one, we would be happy to check things out for you. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  5. Hi @Barby, I can at least tell you it's not likely to be malware. I found this article on the subject: https://www.thesslstore.com/blog/fix-ssl-connection-errors-android-phones/ Let me know if any of that works, Nathan
  6. Hi @hlucky, If it has Google PLAY, and you can download/install Malwarebytes (https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware) then it should work. Nathan
  7. Hi @MAM, You may want to create a ticket in our support system: https://support.malwarebytes.com/community/contactsupport/pages/home-support They will be better able to assist you, Nathan
  8. Hi @MAM, Unfortunately, we do not support versions below Android 4.4 any longer. Our apologies, Nathan
  9. Hi @MAM, So you are unable to download/install latest version from Google PLAY? Nathan
  10. Hi @BC1036, From what I could find, Chimera is a component of Google PLAY services. Not sure how you would remove them, but doesn't appear to be malicious in anyway. Nathan
  11. Hi @notepage, Although we were able to deescalate the APK to a PUP, a site that harbors a PUP is still considered a phishing site. Nathan
  12. Hi @notepage, Thanks for bringing this to our attention. After further review, we have deescalated this to PUP.Hacktool.SmsGate. Please be aware that PUP (https://blog.malwarebytes.com/threats/mobile-pup/) is NOT malware, and is at the discretion of our users to ignore. For further information, please review Malwarebytes PUP policy: https://www.malwarebytes.com/pup/ Thanks again, Nathan
  13. Hi @theasp, Is the iOS operating system 9.3.5 or higher? Apple released a security update (9.3.5) that patches vulnerabilities to Pegasus. Nathan
  14. Hi @Halligan, If you could create a ticket in our support system, they can further assist you. https://support.malwarebytes.com/community/contactsupport/pages/home-support Nathan
  15. Hi @misspaperwait, Could you post a screenshot of Malwarebytes detecting? It could be at the system level, which means you would need alternative means to remove: Sending an Apps Report would be extremely helpful as well. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  16. Hi @leo3487, Actually, there is way to deal with pre-installed malware without rooting. Removal instructions for Adups Rooting your mobile device can open up a whole host of other issues. Thus, we do not recommend rooting. Nathan
  17. Hi @Teh, The issue could simply be that you have not yet given rights to something. It's hard to tell without a screenshot. You can force the database to update using the following: https://support.malwarebytes.com/docs/DOC-3222 Let me know if you have any more questions, Nathan
  18. Hi @Thomas94, If you could send us an Apps Report, we'd be happy to check this for you. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  19. Hi @robertoalamasse, Malwarebytes for Android is taking a more aggressive stance against stalkerware. Therefore, apps that used to be clean may now be detected as Monitor. Monitor is a subset of Potentially Unwanted Programs (PUPs), thus it’s NOT considered malware. The main purpose of detecting these Monitor apps is to make unsuspecting users aware of their presence. Especially in cases of domestic abuse where abusers have physical access to victims mobile devices. If you are aware of the presence of these apps, you can simply ignore them using this method: Run a scan. On the results screen, below each checkbox is drop-down arrow. Click on the arrow. From the list of options, select “Ignore Always.” Future scans will no longer detect the app as suspicious. If you change your mind and like to stop ignoring, you can do so at any time by: Tap Menu icon Tap Scanner Tap Whitelist (upper right corner) Remove from list We apologize for inconvenience, but due to the extreme outcomes of not letting unsuspecting victims aware of these apps, we will continue to take a hard stance on Monitor apps. Thank you for understanding, Nathan
  20. Hi @fctr828, Device administration is needed for ransomware remediation. Also, device admin rights protect Malwarebytes for Android from being uninstalled by malware. To answer your question, no, Malwarebytes for Android does not need device administration rights to scan. It will continue to scan system apps without those rights. If you would prefer to not give Malwarebytes for Android device administration rights and forgo protection from ransomware, our application will continue to run without those rights. Nathan
  21. Hi @schoort, No, we do not have that capability. Nathan
  22. Hi @Woita, These types of ads are browser related. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. Thanks for reaching out, Nathan
  23. Hi @Cyber2019, Did this happen after just installing something? Nathan
  24. Hi @stvvv, Yeah, I would try using a ROM provided by UMX. Adups is better than a Trojan. Could you do me a favor before doing that though? Could you send me an Apps Report so I can see exactly which apps are on the device? To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  25. Hi @stvvv, What is the make/model of your mobile device? I think you have of case of what I highlighted here: The new landscape of pre-installed mobile malware: malicious code within If you uninstall this for the current user, you would no longer have Settings on your device. See the blog posted above for ways to attempt to remediate, but at this point all you can really do is ignore the warning. Nathan
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