mbam_mtbr

Hi @networx1, Just a FYI that this is unrelated to @TempLost post which was resolved this weekend. Thanks for the assistance though TempLost! That's what makes this community so great! One patron helping others! networx1, if you could send an Apps Report, that would be very helpful! To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Private Message (PM) me the email used and/or the ticket number assigned. Nathan

Hi @Hacked2death It’s not unusual for there to be attempts to break into an email account by brute force attacks or guessing questions for “forgot password”. It was a good idea to set up two-step authentication, and to use a strong, unique password. Having a unique password is key since if you use the same for all accounts, it makes it easy for them to break into other accounts. It’s doubtful they have you iris/fingerprint identity; they probably just went through “forgot password” to reset. As far as the flip phone overheating, most likely a hardware issue then hacking. I would try again to reset your passwords with strong/unique passwords and set up stronger authentication methods where you can. Sorry to hear you having so much troubles, Nathan

Hi @Malwarekiller112, I can check your Apps Report to see if there is anything unusual. Nathan

Hi @Malwarekiller112, It is a downloader, thus it can download other malware apps in the background. If you can send me an Apps Report, I can see exactly what app is causing this and assist removing. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Private Message (PM) me the email used and/or the ticket number assigned. Nathan

Hi @chrise00, I would suggest creating a ticket with Malwarebytes Support. They can look up the key and make sure everything is working. Nathan

Hi @Hbjb, You can download our free version from the Apple Store. Nathan

Hi @AN_Spectre, This may be browser related. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. Thanks for reaching out, Nathan

Hi @msalman, If you can send me an Apps Report I can look further into it. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Private Message (PM) me the email used and/or the ticket number assigned. Nathan

Hi @Hbjb, Malwarebytes for iOS does work on ipad except for the call protection and sms filter but does not include a malware scanner. Nathan

Hi @Ewellsy, Was ransomware detected by Malwarebytes for Android? Do you happen to have a screenshot? Nathan

Hi @TempLost, This is a known issue that was resolved in our latest release. Nathan

Hi @davidlw, These types of ads are usually browser related. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. Thanks for reaching out, Nathan

Hi @bugbytes, Thanks for the idea! I'll submit it to our mobile dev team. Nathan

HI @WAL123, Just checked, and it's still there: https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware Nathan

Hi @jasonsmith, If you could provide a screenshot, or even better an Apps Report we can help you with this issue. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Private Message (PM) me the email used and/or the ticket number assigned. Nathan

Hi @Bvetech, From our support staff: You will need to get a refund from Apple as the iOS subscriptions are only offered through the Apple App Store due to Apple policy. You can purchase an Android subscription within Malwarebytes for Android. Nathan

Hi @Bvetech, I'm not sure, but I'll find out! Nathan

Hi @uniguy, Well, that's a clever method to figure out the issue Glad you figured it out! Nathan

Hi @TheBeast, Timeline: ASAP Our developers are on the case. Hoping to have a solution as soon as we can. Sorry this isn't more exact. Nathan

HI @Daniel3618, Step one would be to uninstall/reinstall to see if that resolves the issue. If you are still having issues after that, let me know. Nathan

Hi @TheBeast, This is a known issue that we are diligently working on resolving. We apologize for the inconvenience. Nathan

Hi @uniguy, Are these ads appearing without an app, or out of no where? If you could send an Apps Report, I can look for Adware on your device. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. Send the Apps Report to create a ticket. Private Message (PM) me the email used and/or the ticket number assigned. Nathan

Thanks for the Apps Report @MarcelBurger, @MAM is right, Adups is most likely the culprit. You can use this method to uninstall for current user (details in link below): https://forums.malwarebytes.com/topic/216616-removal-instructions-for-adups/ Warning: Make sure to read Restoring apps onto the device (without factory reset) in the rare case you need to revert/restore app. Use this/these command(s) during step 7 under Uninstalling Adups via ADB command line to remove: adb shell pm uninstall -k --user 0 com.adups.fota adb shell pm uninstall -k --user 0 com.adups.fota.sysoper Nathan

Hi @L_Wolf, Thanks for bringing this to our attention. I tracked down the issue and it has been resolved. It will no longer be detected in future database versions. Thanks again, Nathan

Hey Everyone, Official blog about this subject: Awakening the beast: BatMobi adware Nathan