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mbam_mtbr

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Everything posted by mbam_mtbr

  1. Hi @wac65, Message from our support staff: We apologize for this inconvenience. The Malwarebytes app was removed from the Amazon store due to changes in Amazon's requirements. We are evaluating options for bringing the app back to the store. Continue to periodically check the Amazon store for Malwarebytes availability. Let us know if you have any other questions. Once again, our apologies, Nathan
  2. Hi @EPL, Yes, you can run other mobile anti-malware scanners alongside Malwarebytes. But as @exile360 stated, you'll see a performance hit. Especially if they both scan at the same time. Exile360 appropriate all the help! I just want to address one thing you stated with some stats: In our Malware Intelligence System, we process 15k-25k potential malware samples daily. We detect over 23 million apps in the system. And we see thousands of apps detected on the Malwarebytes for Android client daily. By no fault of your own, there seems to be a very common misunderstanding that there is a lack of malware targeting the Android OS. This simply is not true. This misunderstanding has led to many people thinking that an anti-malware scanner is not necessary on mobile. It's a misunderstanding that has been propagated through "security experts" on various articles. This is a misunderstanding that I have been an advocate against as a mobile malware researcher for nearly ten years. I do this through my blog writings on Malwarebytes Labs, and here on the mobile forums. Again, I very much appropriate all of your help on the forums. I just wanted to clarify this for you since it's a very common misunderstanding, even among people in the security industry itself. Thanks for understanding! Nathan
  3. Hi @Mihnea, You may have Adware on your device. If you could send me an Apps Report, I can look further into it. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Also, if you come across the ad in the notifications again, you can find out the app causing it using this method: Press and hold the notification and it will give the option to go to MORE SETTINGS Click MORE SETTINGS and it will take you to the notifications settings Within the notifications setting, you can get to the App info by clicking the icon of the app at the top If you take a screenshot of App info section, I can try to track it down Nathan
  4. Hi @stungy, So you are not experiencing ad pop-ups outside of these apps? googleads & doublclick are just showing up in your Blokada logs? This seems like it may be a question for Blokada themselves. Nathan
  5. Hi @ineedhelprn, These types of ads are usually browser related. This is caused by the way most browsers handle redirections executed by javascript code. Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups. Advertising affiliates are aware of this, and exploit this weakness. Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it. The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus. If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring. If that still doesn't work, let me know and we'll try a different approach. Thanks for reaching out, Nathan
  6. Hi @Fred232, Let me see if I can answer your questions. Increasing numbers of files is normal. Most likely just typical system files. No need to worry about them too much. We just scan them to make sure an APK isn't hiding as a file in storage. We scan all your apps (listed under Your apps) in addition to system files. These system files won't be shown in reports or in a File Manager. You are correct. Can simply means it is possible. The discrepancy in the numbers is because you are not seeing system apps. For example, in Can install apps from an unknown source, we might show Nfc Service. This isn't listed in Configure in Settings because it is a system app. I'll forward to our developers about just showing things that are set to allowed and have the permissions. However, the Privacy audit is meant to give a bigger picture of what potentially has the ability to do different things. Yes, you can absolutely use with other AVs if you wish. This was already addressed by @exile360, but I'll reiterate that pre-installed malware does indeed exist. And yes, we do detect. Although we cannot uninstall system apps (which pre-installed malware is), we instruct on how to disable. Furthermore, we have a work around if disabling does not work. No need to worry about this unless we are detecting a system app. Nathan
  7. Hi @IanH2, Since you reset your device, it appears Adups is once again active. You'll need to remove them again: Uninstalling Adups and other preinstalled malware via ADB command line tool Also, are you seeing the same odd App with Chinese characters in your Apps list? Nathan
  8. Hi @LSpachuau, So the link is spammed via your WhatsApp? Do you happen to have a screenshot? Nathan
  9. Hi @jonzid, It believe that 3.7.5.x is still in Beta, and will be released at a later date. Nathan
  10. Hi @jonzid, Yes. As long as you use the same Google Account that you used to purchased through Google PLAY, you can use Malwarebytes for Android on multiple devices with no price change. Nathan
  11. Hi @jonzid, Agreed! A Trojan.Clicker is definitely something worth detecting! Looking back at the case, we do definitely still detect Android/Trojan.Clicker.NADS. We simply made the detection more specific to ensure that we were detecting Clicker.NADS, and not anything else. Nathan
  12. Hi @fatimabetzest, I'll forward this to our Web Protection team for review. Nathan
  13. Hi @lesborean, Well, my first question was going to be if there were any non-Latin characters in the directory and/or filenames. Obviously from the screenshot, that appears to be the case. If not needed, it might be a good idea to delete those files. You can do so using a file manager. For example, ASTRO File Manager. More importantly, if you could kindly submit a support ticket, we can get this case into the queue to give a deeper look: https://support.malwarebytes.com/hc/en-us/requests/new Nathan
  14. Hi @IanH2, If you could send me an Apps Report, that would be very helpful. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. You also might try this method for any pre-installed malware: You can use this method to uninstall for current user (details in link below): https://forums.malwarebytes.com/topic/216616-removal-instructions-for-adups/ Warning: Make sure to read Restoring apps onto the device (without factory reset) in the rare case you need to revert/restore app. Use this/these command(s) during step 7 under Uninstalling Adups via ADB command line to remove: adb shell pm uninstall -k --user 0 <package name> Nathan
  15. Hi @EPL, Will there be future updates? Yes, absolutely. Can we share the timeline? No, not at this time. I can assure you that Malwarbytes for Android is alive and thriving though! Nathan
  16. Hi @EPL, Yes, Malwarebytes for Android is alive and thriving! New definitions updated every business day. Nathan
  17. Nice catch @nukecad! I was 99% sure it was a scam. This takes care of the other 1% of any doubt! 😁
  18. Hi @aleeam, Technically, yes. HOWEVER, it is very, very unlikely this is true in this case. Are they trying to extort money from you? It's most likely scare tactic scam to get you send money. They bulk send out this kind of spam hoping someone will fall for it. Nathan
  19. Hi @stungy, AirShip is a legitimate analytics company used by many legitimate apps. Those analytics are used to send "meaningful messages" to customers. Is Blokada blocking them? There is no malicious activity going on here. Thus, we don't detect. If you are really worried about them, you can try uninstalling recently installed apps as one of them is probably using AirShip. Otherwise you can just ignore them as they are harmless. Nathan
  20. Hi @Gt-truth, So you are getting ads at the beginning of YouTube Videos, correct? This action is actually legitimate. Many apps and services legitimately shows ads in order to keep the app/service free. It becomes Adware if the ads become aggressive. This includes pop-up ads that overlay on screen, ads on lock screen, ads in notifications, ad redirects, etc. Nathan
  21. Hi @Gt-truth, Are the Ads constant, or only every once and awhile? May be good idea to clear cache and history if it's constant. Nathan
  22. Hi @Martin180, Any screenshots of what you are describing would be very helpful. Also, if you could send an Apps Report, that would be very helpful as well. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
  23. Hi @MAM, They would need to submit a Apps Report. Nathan
  24. Hi @khayamster, Let's start with an Apps Report to see if there are any apps (perhaps pre-installed) causing issues. To send an Apps Report with Malwarebytes for Android use the following instructions. 1.Open the Malwarebytes for Android app. 2.Tap the Menu icon. 3. Tap Your apps. 4. Tap three lines icon in upper right corner. 5. Tap Send to support Choose an email app to send Apps Report. Your email app will open with the Apps Report included. At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum. This allows our support staff to know where to direct it. By sending the Apps Report, you will create a ticket in our support system. Private Message (PM) me the email used and/or the ticket number assigned. Nathan
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