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mbam_mtbr

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Posts posted by mbam_mtbr


  1. Hi @cfowler,

    If you could sen an Apps Report, I can look further into this issue.

    To send an Apps Report with Malwarebytes for Android use the following instructions.

    1.Open the Malwarebytes for Android app.

    2.Tap the Menu icon.

    3. Tap Your apps.

    4. Tap three lines icon in upper right corner.

    5. Tap Send to support

    Choose an email app to send Apps Report.

    Your email app will open with the Apps Report included.

    At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum.  This allows our support staff to know where to direct it.

    By sending the Apps Report, you will create a ticket in our support system.

    Private Message (PM) me the email used and/or the ticket number assigned.

    Nathan


  2. Hi @gero242000,

    Android/Trojan.Rootnik.sno is a variant of Rootnik which has the ability to root mobile devices without user's permission.  If you like to send an Apps report, we can see if your device was rooted and look more into the exact app causing this. 

    To send an Apps Report with Malwarebytes for Android use the following instructions.

    1.Open the Malwarebytes for Android app.

    2.Tap the Menu icon.

    3. Tap Your apps.

    4. Tap three lines icon in upper right corner.

    5. Tap Send to support

    Choose an email app to send Apps Report.

    Your email app will open with the Apps Report included.

    At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum.  This allows our support staff to know where to direct it.

    By sending the Apps Report, you will create a ticket in our support system.

    Private Message (PM) me the email used and/or the ticket number assigned.

    Nathan


  3. Hi @MitKit,

    You can force the malware database to update in Malwarebytes for Android doing the following:

    1. In the upper-left corner of your screen, tap the Menu icon.
    2. Scroll down and tap Settings.
    3. Tap Other.
    4. Tap Force update.

    You can then check the malware database by:

    1. In the upper-left corner of your screen, tap the Menu icon.
    2. Scroll down and tap About.
    3. Tap the down arrow by App version.

    Nathan


  4. Hi @Reveninc

    7 minutes ago, Reveninc said:

    If you are referring to the update to the Malwarebytes from the google play store then I am confused. As on the google play store on my phone says that the last update for the application was on the 16th of April. Is this the update you are referring to?

    I was referring to the system update since you mentioned you updated to Android 10.  Sorry I didn't make that more clear.

    Nathan


  5. 19 hours ago, AndroidS9User said:

    I have a Galaxy S9+ and I'm experiencing the same issue, and it started at about the same time.  IT IS ABSOLUTELY NOT SCANNING FILES, based upon the progress bar which ends immediately after the app scan, as well as the verbose logs that are viewable when sending a report to Malwarebytes.

    Here's a sample of a log excerpt before the problem (Emphasis added in bold blue😞
    -----------------------------------------
    Last scan information:
    Time: 2020-05-06T23:16:18.851-04:00
    Duration (s): 464
    Type: AFTER_UPDATE_SCAN
    Malware (apps): 0 of total 477
    Malware (files) : 0 of scanned 48486
    -----------------------------------------

    Here's what it now currently reports:
    -----------------------------------------
    Last scan information:
    Time: 2020-05-14T19:54:53.870-04:00
    Duration (s): 597
    Type: ON_DEMAND
    Malware (apps): 0 of total 477
    Malware (files) : 0 of scanned 0

    In addition to the foregoing, I've noticed two additional problems.  Malwarebytes is NOT performing scans on any of the built-in Samsung Apps that are updated through the Galaxy Store (or any app installed from the Galaxy store for that matter).  For example, if I install Instagram from the Google Play Store, Malwarebytes will perform a scan and log in in the Scan history.  If, however, I install Instagram from the Samsung Galaxy Store, Malwarebytes does not show a scan of it.  This, coupled with the fact that it absolutely is not scanning files, leads me to believe there is a significant problem.  Most users may not even be aware of this.

    Finally, in an effort to troubleshoot on my own since your tech support people have been useless (when they've replied at all), I de-encrypted my SD Card.  The Security Audit should now flag my unencrypted SD Card as an issue, but the security audit shows clean -- another problem.

    BUT FOR THE FACT that I have booted into safe mode and made sure there was nothing amiss with my Device Administrator app list, I would think my phone was compromised.  Now it just appears that your program is buggy.  You need to investigate the severity of this problem ASAP and figure out if there is some new malware preventing the file scans with your software of whether it is hopefully just a program flaw.  But please don't tell us it's scanning files... your own logs show it is not.

    Thank you for prompt updates to this thread.

    Hi @AndroidS9User,

    Thanks for all the info!  My analysis came from my own phone, a Pixel 2 on Android 10.  Something weird is going on here, but I thought it was just not reporting the files being scanned in real-time.  Here's a screen of my personal device after a scan.

    Screenshot_20200521-053138.thumb.png.81182f28ec3cdb0d4698071aae8be08e.png

     

    So did this start happening to you after the May update from Google as well?  Could you create an official support ticket  referencing this forum post?

    @Nameless27 Do you have a Samsung as well, and this started happening after the May update from Google as well?

    Thanks @Reveninc for already submitting a ticket.

    This is a shot in the dark, and I know some of you have already done something similar, but it may be worth trying this:

    1. Go to settings ---> apps and find/click Malwarebytes in the Apps list
    2. Go to Storage & cache
      1. Click Clear Storage
      2. Click Clear cache
    3. Click the Back arrow to go back to Malwarebytes main App Info screen
    4. Click Uninstall
    5. Go to Google PLAY store and re-install Malwarebytes
    6. Restart your device

    Another question is do any of you have other security (anti-virus) applications installed?

    Thanks for the support!

    Nathan

     


  6. Hi @dwight007,

    These types of ads are usually browser related. This is caused by the way most browsers handle redirections executed by javascript code.  Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups.  Advertising affiliates are aware of this, and exploit this weakness.  Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it.

    The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus.

    If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring.

    If this does work, we can do further analysis to see if you can Adware on your device.  Just let me know.

    Thanks for reaching out,

    Nathan


  7. Hi @RitaC,

    These types of ads are usually browser related. This is caused by the way most browsers handle redirections executed by javascript code.  Most browsers don't do a great job of preventing these redirects, which also cause ad pop-ups.  Advertising affiliates are aware of this, and exploit this weakness.  Even if an advertising affiliate is shut down for using this exploit, they just come back with a different affiliate id and are right back at it.

    The best way to block these pop-ups are to try a different browsers, disable javascript, install a browser with ad blocking (like Opera), and/or install Ad-block Plus.

    If you encounter these pop-ups again, back out of them using Android's back key. Also, clearing your history and cache will help stop the ads from reoccurring.

    Also, if you come across an ad in the notifications, you can find out if an app is causing it using this method:

    1. Press and hold the notification and it will give the option to go to MORE SETTINGS
    2. Click MORE SETTINGS and it will take you to the notifications settings
    3. Within the notifications setting, you can get to the App info by clicking the icon of the app at the top
    4. If you take a screenshot of App info section, I can try to track it down

    Thanks for reaching out,

    Nathan


  8. 1 hour ago, exile360 said:

    I guess I've spent too long thinking of Android OS as being statistically similar to Mac OS, but that obviously is no longer the case.

    You're far alone in this thought.  Still a lot of people in the industry think this is the case.  However, having personally seen mobile malware exponentially raise year over year, it's a completely different threat landscape then it was when the Android OS was introduced.  It certainly has kept me busy through the years! 😂

    Thanks again for understanding,

    Nathan

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