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Everything posted by djacobson

  1. Issue being worked within support ticket. Known complication with VPN. Those of you with VPN services, add your URL to your ignore list with a wildcard. For example, if your VPN's address is www.example.vpn.com, enter the ignore as *.vpn.com.
  2. I see this IP as no longer being on the list, are you still getting the block at all @deanb1234?
  3. Thanks @deanb1234, I was hoping that was the case. That setting is ultra sensitive, it is meant to be used when you are dealing with an infection that can kill security program services. You can utilize that setting to load MB drivers early to prevent tampering and killing. Be aware that this setting can prevent normal safe changes to the files and can leave your product unable to update, don't use it for the every day, it's for emergencies.
  4. @deanb1234 @Computerdienst do you guys have the self-protection early start option enabled in your policy?
  5. As of Oct 23rd, notification options are now available for your users, the options are configurable in Settings > Policies > Endpoint Protection > General > Endpoint Interface Options.
  6. I've put it in another post, but if you are willing to capture data as this leak is happening, it could go a long way in helping us fix it. Let me know, we can do this via a ticket as well for security around your data.
  7. The unfortunate memory leak going on with MBARW is limited in its scope, thankfully, but to those affected, I know the pain you are having. I also want to emphasize, that even with our reply times at the moment on the B2B side, we don't want you to feel that if you have this issue that you are on your own. It cropped up after fixing the temp profile issue it had, and we are working steady to fix it. If any of you guys are willing to submit data around the issue it would be a great help to get this fixed for everyone. If you'd like to help, send me a PM and I will give you the steps and an upload box link to submit the resulting files.
  8. We can review the logs you have and test the reaction of the software with various test tools if you need help with that.
  9. @rojjin awesome suggestion! For a workaround in the meantime, use the RTP category to see the computer name. When you know what machine it is, go there and head to this directory - C:\ProgramData\Malwarebytes\MBAMService\AeDetections - the output for the detection of the MBAE hit will be there. More detail is also in - C:\ProgramData\Malwarebytes\MBAMService\logs\mbamservice.log - if you need other help with interpreting the hit, let us know here, on a call with your Cloud's included premium support or in a ticket email and we will help you through it.
  10. Just understand that whatever you do via CMD to the managed version will be overwritten by the check-in process, which is something the client itself controls. Also the status and scan results from an on-demand scan started this way will not be submitted back to the server; you will have no visibility on if the scan is running, what the scan had found, the action performed and if successful or not in its removal, you will be operating blind. The Management Console's point is to give you a central place to manage and take action upon clients without needing to script everything, it is actually scripting the events for you, and that is what the console hosts for the clients to grab when the clients check-in. The managed version cannot be modified into the standalone version, you would need to pull out the deployment and start over with standalone if that is your intent. If you are unable to fully use the console because it is inherited and not tied to your Windows account, we have tools to grant you access to the things for which you may not have permissions. The download package can be found here - https://support.malwarebytes.com/docs/DOC-1161
  11. Hi @RobinCM, we have dropped the old .Net 3.5 requirement for our new Endpoint Security (MBEP) product, this program uses .Net 4.5.2 or 4.6. There are no plans, however, to move MBES's Management Console and Client Communicator away from .Net 3.5.
  12. The MSI will take the standard Windows msiexec commands - https://msdn.microsoft.com/en-us/library/windows/desktop/aa367988(v=vs.85).aspx - Typical usage is: msiexec /i C:\example\LOCAL\path\to\ClientSetup.msi /qn The EXE will take the switches /suppressmsgboxes, /silent and /verysilent. For scheduling scans via CMD, that is a yes and no. Yes as in the API is there, but no in that anything you schedule will immediately be overwritten by the policy scheduled settings every time the machine checks into the server. Consider this approach to be a waste of your time. On-demand scans can be set up and ran via CMD but truthfully, it is easier to just click on the machine or machines from the client view of the console, right click and then tell them to scan. All supported commands for the programs are covered in their applicable admin guide contained in your download package. Go to your package and look in Unmanaged \ Windows \ Documentation.
  13. That's what it is. So the older on-prem has issues around apps running from network shares. This is caused by the web block portion and sometimes the whole realtime engine itself. There's two workarounds for that. First workaround is changing the Access Based Enumeration (ABE) settings on the server hosting the share or application that runs from the share. As a test, you can you see if disabling ABE can help with the issue. To disable access-based enumeration using the Windows interface: In the console tree, under the Namespaces node, right-click the appropriate namespace and then click Properties. Click the Advanced tab and then uncheck the "Enable access-based enumeration" for this namespace check box. Screenshot attached and you may also follow this link for more info - https://msdn.microsoft.com/en-us/library/dd759150.aspx Option 2 is to create a new group in AD, assign some of the Computers which have the problem to that group. Add that group to the drive shares, giving the group full access over the share. If this works, assign all Computers needed in AD to the group.
  14. Gotcha. You mentioned it runs from the network, is that from a web address or a network share?
  15. Hi @RobinCM, what console version do you have in use?
  16. Hi @GabrielP, the Management Console offline installers do not include signature updates when the packages are created. The signatures within the install are only as new as the main installer itself. The clients will need to finish that install, and check-in in order to conform to the policy and update their signatures via however your policy outlines they should do so.
  17. Hi @rm304, there's a couple cleaner tool versions, I'll link both for you and for people searching for this in the future. Consumer MB3 and Business Cloud agent cleaner - https://downloads.malwarebytes.com/file/mb_clean Management Console client agent cleaner - https://malwarebytes.app.box.com/s/rck2gbt0kqqdp8iw1uk7u6pmjg0gajkr
  18. Hi @Rainier, what's the Anti-Malware version number? Are you willing to grab an FRST log set from that machine?
  19. Hi @Sagarmb. The offline installer packages made from the console can respond to switches telling them to install silently. Configuration of the program though has to take place after install. Schedules you create within your Management Console will be automatically applied to the machines once that machines checks into the Console server. Those options are in Policy > Scheduler.
  20. Hi @Alisdair, do you need it for MBBR? MBBR is a zipped package that you can then run remotely through CMD. If you intend to deploy a managed client software package, I do not believe that can be done.
  21. @cjones_ufv Are you using MBMC managed Anti-Malware 1.80.2 or the cloud version, 3.1.8?
  22. Hi guys, this issue seems to happen most often during and following Windows Updates. If Device Guard is in use, that can contribute as well on Win 10. For the workaround, we are using these commands to edit the failure mode and restart functionality of the service entry: MEEClientService sc failure "SCCommService" actions= restart/6000/restart/6000/""/6000 reset= 120 Anti-Exploit Service sc failure "MbaeSvc" actions= restart/6000/restart/6000/""/6000 reset= 120 Anti-Malware Service sc failure "MBAMService" actions= restart/6000/restart/6000/""/6000 reset= 120 These commands are set to restart the service if it has failed for longer than 6000 ms, which is 6 seconds, it will do that once more on the second failure, the third failure will take no action so that the service doesn't end up in a start / stop loop. If the first and second restarts are successful, and the service remains up for at least 2 minutes, the failure count is reset. Here's an article that explains the sc failure command set in more detail if you want to alter the config - https://technet.microsoft.com/en-us/library/cc742019(v=ws.11).aspx
  23. Hi @ChrisLott, still catching up here, there is no guide just yet. On premises should be removed, the cloud installers will auto-remove the older version as long as you did not deploy with an MSI based installer by a third-party tool. You can also just use this cleaner to remove the on-premises software from the endpoints before starting if that is easier - https://malwarebytes.box.com/s/rck2gbt0kqqdp8iw1uk7u6pmjg0gajkr
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