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djacobson

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Everything posted by djacobson

  1. What product version of Malwarebytes are you using @MarkieVee? If it is Anti-Malware 1.80.2.1012, with or without Malwarebytes Management Console 1.8.0.3443, this version is not compatible. If you are on the cloud portal version, featuring Malwarebytes 3.4.5.2470, that version is compatible with RDS.
  2. Hi @Peb Endpoint Security is equivalent to AV but since all the pieces of the program that make up the client agent are each separate modules, it cannot register in Windows Action Center as an AV.
  3. Scheduled Downtime - Malwarebytes cloud platform update - June 14, 2018 Malwarebytes is scheduled to update our cloud platform on June 14, 2018 at 8:00PM EST / 5:00PM PST. We anticipate less than 3 hours of downtime to complete this update. New product announcement, new features, improvements, known issues are detailed here - https://support.malwarebytes.com/docs/DOC-2554
  4. @AndrewPP the server's address was correct, the address the clients had was not, this does not apply to her situation. Additionally I already switched her to using FQDN during our web session. @ThatOneGirl when the tool gives that error, it requires admin elevation. Right click and run as admin. I'll look through what's been submitted already.
  5. It doesn't need the software it is part of to be there, it should just place it right back where it was. This is confusing to why it will not restore the item. The detection name just points to it being a generic (gen) trojan dropper - https://blog.malwarebytes.com/detections/trojan-dropper/
  6. @ThatOneGirl may I have you make a new server and client log from that machine? Server: Navigate to C:\Program Files (x86)\Malwarebytes Management Server, run CollectServerLog.exe as admin. Client: Navigate to C:\Program Files (x86)\Malwarebytes' Managed Client, run CollectClientLog.exe as admin. Upload to our PM and I'll check it out.
  7. Give the API a try. Tool location - C:\Program Files (x86)\Malwarebytes' Anti-Malware. Tool is named MBAMAPI.exe. Open an admin elevated CMD prompt. Something like: CD "C:\Program Files (x86)\Malwarebytes' Anti-Malware" mbamapi /quarantine -restore file "C:\Windows\Temp\wbxtra_05312018_221755.wbt" Formatting the command is as follows: Restore Items from Quarantine Usage: mbamapi /quarantine –restore <class> [specification] Purpose: This command restores items which have been quarantined by Malwarebytes Anti-Malware. Please note that a reboot is usually required before a quarantined item may be restored, due to Delete On Reboot technology used by the program. Parameters: all All quarantined threats file File “<drive>\<dir>\<file>”, where string is enclosed in double quotes. folder Folder “<drive>\<dir>”, where string is enclosed in double quotes. key Registry entry “<hive>\<key>”, where string is enclosed in double quotes. value Registry value “<hive>\<key>|<value>”, where string is enclosed in double quotes. Examples: mbamapi /quarantine -restore file "C:\Windows\file.exe" mbamapi /quarantine -restore folder "C:\Windows\folder" mbamapi /quarantine -restore key "HKLM\Software\key" mbamapi /quarantine -restore value
  8. If the item was marked for delete on reboot, that reboot has to take place before an item can be restored.
  9. We need that exact one which was hit. You can right click and restore the item then zip up a sample of it.
  10. MBARW is still a standalone tool for MBES users. 1.80.2.1012 is still the current MBAM build for MBES.
  11. May I have you zip up the entire “C:\ProgramData\Malwarebytes Anti-Exploit” folder from the client showing the block and attach it here?
  12. RPC and WMI appear to be closed. The push installer is also failing to obtain IP's from every machine on your subnets. The MBMC console uses netbios, in order to receive traffic back from subnets other than the one the server is on, there needs to be a WINS server role setup. We'll go over more of this in your pre-sales meeting today with Jacob. Error 2018-06-04 15:25:26.5559 3992 40 System.Exception: The RPC server is unavailable. Please allow WMI through Windows Firewall. ---> System.Runtime.InteropServices.COMException: No such interface supported
  13. MBAM 1.75 and 1.80 have known issues around apps that run from or write to drive shares and sometimes log on scripts that assign the shares. See this post for our available workarounds -
  14. That is correct, MBAM is at 1.80.2.1012, and will stay that way within the current MBES product as it is mature and stable. Its known issues were what the MB3 within the cloud product has addressed. The on-premises version's management console will continue to receive updates until it is able to deploy an equivalent agent as the cloud product does in the future.
  15. @patrfamilias RDS compatibility was fixed in MB3, MB3 became available to business product users when the cloud product released.
  16. No, no need to uninstall the others, the 3.5 will be side by side to newer ones. The program specifically needs the libraries within 3.5 to be able to be managed.
  17. The 4.6 is ok on the server, the 3.5 is just needed on the clients. The firewall predefined things are in GPMC and in the machine's firewall settings locally. Here's an example from GPMC, under Computer Configuration > Policies > Administrative Templates > Network > Network Connections > Windows Firewall > Domain Profile.
  18. Is the .net 3.5 feature enabled on the endpoints? The logs are filled with the clients failure to respond to the server, the logs are also still showing lots of connection failures as if the network is still not open and access denied on the endpoints. Other than the ports, make sure those firewall predefined roles are open for WMI and remote administration, the open ports will not work without these. Info 2018-05-28 16:06:40.6189 4628 90 IP Address 192.168.123.35 remote service control log: Remote client IP address: 192.168.123.35 Remote client hostname: ELIZABETH-HP-7 Process username: SYSTEM ServiceIsInstalled: 1060. The specified service does not exist as an installed service. SetNTService: 5 System error 5 has occurred. Access is denied. Failed to create remote service. Info 2018-05-28 16:06:40.6189 4628 90 Delete folder: \\192.168.123.35\C$\scclientinstall_81f2e6ff_c17a_46b4_8dfe_41f276bab37a Error 2018-05-28 16:06:40.6189 4628 90 There was an error deleting that folder: System.UnauthorizedAccessException: Access to the path '\\192.168.123.35\C$\scclientinstall_81f2e6ff_c17a_46b4_8dfe_41f276bab37a' is denied. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) at SC.Server.WindowsService.ComputerTest.TestIPAddress(RemoteInstallClientInfo clientInfo, String originAdminName, String& newAdminName, String adminPassword, Boolean isSupportSignleCancel, String curSccommVersion, String curMbamVersion, String curMbaeVersion, String localDomain, String localNetBiosDomain, String localAdminName, String localAdminPassword, Boolean useWMI) Info 2018-05-28 16:06:40.6502 4628 90 IP 192.168.123.35 simulation result: System error 5 has occurred. Access is denied. Failed to create remote service. Info 2018-05-28 16:06:40.6502 4628 90 IP 192.168.123.35 simulation result: Detection failed. Access is denied. Failed to create remote service. Info 2018-05-28 16:06:40.6502 4628 90 Modify remotely install client: ELIZABETH-HP-7 0 ms Info 2018-05-28 16:06:40.6658 4628 90 Thread [90] scan task exited. Could you run these tools on an example client instead of the server?
  19. Hi @RocksysIT, the MBES product is still very much maintained and will receive console updates later in the year. The MB3 engine was already brought to the business products by way of the Endpoint Protection, cloud console version.
  20. Hi @cgh, do you have an example that has not been quarantined?
  21. Add the following process to be excluded by whatever other security software you have: C:\Programdata\Sccomm\Sccomm.exe Then, open an admin elevated CMD prompt and enter this command: sc failure "SCCommService" actions= restart/6000/restart/6000/""/6000 reset= 120 This command will restart the service if it has failed for longer than 6000 ms, which is 6 seconds, it will do that once more on the second failure, the third failure will take no action so that the service doesn't end up in a start stop loop. If the first and second restarts are successful and the service remains up for at least 2 minutes, the failure count is reset. Here's an article that explains the sc failure command set in more detail - <https://technet.microsoft.com/en-us/library/cc742019(v=ws.11).aspx>
  22. Hi @Tommyb2010, the pup detected here is from the ads that are shown as part of Teamviewer's setup, not the Teamviewer itself. Many companies do this to subsidize cost, however not all ad partners are honest. Item's end of being tagged as pups due to them doing one or more of the following: obtrusive, misleading, or deceptive advertising, branding, or search practices using pop-ups, pop-unders, ad-insertion, ad-overlays, ad replacement excessive or deceptive distribution, affiliate or opt-out bundling practices which may or may not include SEO poisoning techniques aggressive or deceptive behavior especially surrounding purchasing or licensing, including using affiliates & third parties who use different tactics or techniques to get users to purchase, than what is available from the manufacturer's website unwarranted, unnecessary, excessive, illegitimate, or deceptive modifications of system settings, security settings or configuration (including browser settings and toolbars that bring no additional value over standard Operating System and legitimate application settings) using fake installers for commonly used software (such as Adobe Flash Player) to push your product using exaggerated findings (such as claiming temp files, cookies, registry entries, etc are harmful) as scare tactics to get users to purchase using technical support scam tactics difficulty uninstalling or removing the software predominantly negative feedback or ratings from the user community in general hurting or diminishing end user experience other practices generally accepted as riskware, scareware, adware, greyware, or otherwise commonly unwanted software by the user community Here is more information on PUP.Optional.installcore - https://blog.malwarebytes.com/detections/pup-optional-installcore/
  23. When features are released and an update is pushed you will find the information about when they are going to take place and what features they will have posted here - https://forums.malwarebytes.com/topic/215346-malwarebytes-cloud-platform-announcements/ Here - https://support.malwarebytes.com/community/business/pages/overview And also sent to the email used for your cloud account log on.
  24. The process involves using SQL management studio to change the password via SQL query. I would advise you to open a support ticket so that a B2B agent can guide you through this process - https://support.malwarebytes.com/community/business/pages/contact-us
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