enyceedanny

When do you think you'll know whether a more permanent solution will be available? Because on top of being an anti-virus, Bitdefender offers decent enough malware/web protection now, and to be frank, if I had to choose one to keep it'll likely be Bitdefender. I just don't see a reason to pay for both software when there is a conflict between each other. I remember long ago, I had a similar issue (BSOD/crashing) with Malwarebytes and Bitdefender conflicting. Though it went away for a long time, I don't really feel like I need to constantly worry about it happening again after every update. I'm not blaming Malwarebytes, as it can be Bitdefender's fault. But either way, it's something I shouldn't have to worry about. This has been going on since November. I've complied to the best of my ability pulling logs, uploading dumps, and etc. It's getting a bit frustrating now.

This time unlike before doesn't happen as often.. To be honest, I don't feel too comfortable uninstalling bitdefender as I have a lot of exceptions and rules set up on it. Please just analyze the dump file and let me know what you find. If it BSODs again, I will submit another dump.

Yes, it was idle. And it's on 23.0.19.85 currently. It auto-updated on 3/1/2019.

It seemed fine for a bit, but I woke up to find my computer crashed. You can download the full memory dump https://we.tl/t-7tq5GjR1Jw, along with the logs gathered from the support tool attached to this post. mbst-grab-results.zip

You are correct. The only issue is the blue screen. That's the reason I started this thread.

I'm talking about BSOD resulting in a bugcheck in the event viewer. And yes, after updating to 3.7 beta, I turned on web protection - and it BSOD.

I had web protection off, so no BSOD with it off. And like I said, with the latest beta update, it still crashed. Ugh.. Gotta do those again? I've done it about 3 times so far.. This is getting a bit frustrating. I'll do it when I can spare a few..

I've updated it. Had my computer on throughout the night. Woke up and checked, the computer was frozen, had to hard reset.

Quite disappointed at this months long process. Okay.. I'll stay put.

It is currently at 1.0.527 - with real time web protection off.

Still nothing new?

Taking longer than I had anticipated, but I guess progress is progress. Thanks.

Anything?

Any updates?

Any updates? Paying for premium and not having web protection enabled is no fun.

Can you let me know once you don't need it up on the server so I can delete. Thanks.

Okay, you can download the memory dump here https://igniteon.com/pub/MEMORY.zip (can't use wetransfer due to the 2gb limit) . Keep in mind that I have 64Gigs of RAM so... yeah... Attaching the log files to this post. Generally, I'm instigating these crashes by running a stress test (OCCT). And yes, I've ran it without web protection, and it passes for days. But even when not running a stress test, it would BSOD randomly. Sometimes while just idle on desktop (idle while in the bathroom for example), sometimes just light browsing (crashed while youtube, and just google searching), sometimes light gaming (has crashed while playing League of Legends). There's no specific activity that seems to trigger it. mbst-grab-results.zip

Woah. Okay. I've done all this, and now waiting until it crashes. Generally, the BSOD happens sporadically when just using the computer normally - but I will run a stress test overnight, which seems to always trigger the crash with Web protection On. I'll update tomorrow likely.

Had another crash last night. Attaching new logs, and you can find new memory dump at https://we.tl/t-yplcyXLO5n mbst-grab-results.zip

So use the support tool after another crash? Or right now with web protection running.

It was fully upgraded and even restarted before the crash happened.

It is updated to the latest beta. Attaching the logs. mbst-grab-results.zip

Just randomly crashed (wasn't even running stress tests) while I was in the restroom. This is getting quite frustrating. Memory Dump https://we.tl/t-V3r646yaZ1

Thanks. I see that version number. I'll run some tests tonight and let you know if it crashes again. I remember Malwarebytes causing BSOD when used with Bitdefender back in 2016. I really wish Malwarebytes can sort these BSOD issues out ASAP as I can't really risk my system getting corrupted due to the crashes, or losing data while I'm working.

I did that. Did the update, but not sure if it updated to the latest beta channel. Any way to confirm?