Dimitr

I have been chasing this problem for a month and a half. At the advise or suggestions of malwarebytes forums I have tried 10+ software programs in order to resolve this issue. The programs that I remember are: MBAM-Clean.exe Farbar Recovery Scan Tool TDSSkiller Rkill ERUNT Rogue Killer Is it possible that I ran CKscanner in the past? Possibly. The information that I provided is the first time that I ran the program since YOU asked me.

This is the first scan. I ran it again and it is the same except the last 6 characters.

Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: N/A Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU= Windows Product ID: 76487-OEM-2211906-00102 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 5.1.2600.2.00010100.3.0.pro ID: {694DA4E4-7A4D-4A8D-A10A-EC8EAC52573E}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.40.0 Signed By: Microsoft Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-230-1 Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A Version: N/A Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80004005 File Exists: Yes Version: 1.9.40.0 WgaTray.exe Signed By: N/A, hr = 0x80004005 WgaLogon.dll Signed By: Microsoft Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Manufacturer>Dell Inc. </Manufacturer><Model>OptiPlex 320 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>1.1.5 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070327000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>7BE23B5F01842076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Licensing Data--> N/A Windows Activation Technologies--> N/A HWID Data--> N/A OEM Activation 1.0 Data--> BIOS string matches: yes Marker string from BIOS: 1AD6A:Dell Inc|1AD6A:Microsoft Corporation Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System OEM Activation 2.0 Data--> N/A CKScanner 2.4 - Additional Security Risks - These are not necessarily bad scanner sequence 3.MN.11.QALBP0 ----- EOF -----

Here is the scan log that you requested: Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 8/12/2014 Scan Time: 3:39:11 AM Logfile: Administrator: Yes Version: 2.00.2.1012 Malware Database: v2014.08.12.03 Rootkit Database: v2014.08.04.01 License: Premium Malware Protection: Enabled Malicious Website Protection: Disabled Self-protection: Disabled OS: Windows XP Service Pack 3 CPU: x86 File System: NTFS User: rsi Scan Type: Threat Scan Result: Completed Objects Scanned: 367489 Time Elapsed: 42 min, 28 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Enabled PUM: Enabled Processes: 0 (No malicious items detected) Modules: 0 (No malicious items detected) Registry Keys: 0 (No malicious items detected) Registry Values: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Folders: 0 (No malicious items detected) Files: 0 (No malicious items detected) Physical Sectors: 0 (No malicious items detected) (end)

How about this one from July 30th? Why am I chasing for an answer from a month ago? Is that good customer support? I still have the problem. https://forums.malwarebytes.org/index.php?/topic/154037-malicious-website-protection-is-disabled-and-can-not-be-turned-on/

How about the one from July 30th: https://forums.malwarebytes.org/index.php?/topic/154037-malicious-website-protection-is-disabled-and-can-not-be-turned-on/

Here is my first attempt at getting support from July 7th: ## Please type your response at the top of this reply. ## Your request (#494438) has been received. We are currently experiencing a high volume of support requests. Response times may be up to 3-4 business days. Please rest assured that we will respond as quickly as possible. In the meantime, you may find your answer in our comprehensive FAQ's and Forums. FAQ: https://helpdesk.malwarebytes.org/home Forums: https://forums.malwarebytes.org/ Thank you for your patience. Dimitr, Jul 07 10:18 AM: Malicious Website Protection can not be enabled. Order No:

My first requuest for help with this common situation was July 4th. Today is August 4th and I still do not have a solution. Malewarebytes has the worst customer service I have ever seen. They reply with general and vague form replies but give no definitive answers. VERY FRUSTRATED!

Attached are the three text files that you require to help diagnose my problem with Malwarebytes Anti-Malware 2.0.2.1012 Malicious Website Protection is disabled and can not be turned on. Addition.txt CheckResults.txt FRST.txt

I submitted a support request on July 7th (3 weeks ago) and I still have not received a response! Your request (#494438) has been received. We are currently experiencing a high volume of support requests. Response times may be up to 3-4 business days. Please rest assured that we will respond as quickly as possible. In the meantime, you may find your answer in our comprehensive FAQ's and Forums.

Attached are the three text files that you require to help diagnose my problem with Malwarebytes Anti-Malware 2.0.2.1012 Malicious Website Protection is disabled and can not be turned on. Addition.txt CheckResults.txt FRST.txt