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  1. It has completed. I've attached the file instead since I cannot paste it. Sorry checkup.txt
  2. Hi I see your instructions to post content of the log but I'm still unable to paste though I did get my options back on the dropdown. I've been hesitant to play with settings while we've been working on removal.
  3. Awesome! I did it. Please see the log attached. I will be having the conversation with her about reformatting and reinstalling everything. AdwCleanerS0.txt
  4. I ran the adware program and found some files but I am unsure if I should just go ahead and just remove them all. Can you please see the attached text file please? AdwCleanerR0.txt
  5. I am so sorry for the delay I will run tonight. Mon and tues are my busy days. Should be able slowdown the rest of the week.
  6. That worked! Thanks so much! Malwarebytes ran! It did not find anything! Does that mean we are virus free? malwarlog.txt
  7. Malwarebytes will not run. I uninstalled the version I had and attempted a new install directly from the site, from an old disc I had and both failed I kept getting "External Error: E06D7363" at different points.
  8. Hi Thank you so much. It took a while but I was able to complete the instructions - Norton's didn't want to go away Still no paste ability but now paste option is highlighted in the dropdown. I've attached the Fixlog.txt and Combofix.txt ComboFix.txt log.txt Fixlog.txt
  9. I have run rougekiller. I can't paste anything and have to upload it all RKreport_SCN_07272014_124230.log
  10. I cant get Malwarebytes to run on the computer and I get runtime errors when I try to re-install. Shall I omit that instruction and do the next items?
  11. I have posted the logs from FRST.txt, Addition.txt and rkill.txt. Can you please guide me to a resolution.
  12. I am trying to run MWB on my sister's computer that is infected with cryptowall virus. I tried to follow the instructions but malwarebytes will not run. I tried to install a new malwarebytes but keep getting some errors. Please see the FST and addition texts below: I am unable to copy and paste into this message - I can copy but paste or ctrlP will not work. FRST.txt Addition.txt Rkill.txt
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