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kmlure

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Everything posted by kmlure

  1. Techbox I am having the same problem. Since June. I have been emailing tech support and have done the Net Conf Fix twice. Uninstalled, used the removal tool, and reinstalled more times than I can count. I just left it alone for about 10 days and a few days ago it wouldn't even open. Uninstalled yet again, used the removal tool again, and reinstalled again tonight. The data files are version v2014.03.04.09 and when I click to update it crashes or when I reject the update and hit scan it opens the scan page but crashes even without updating. I have had success running it in safe mode without updating. I ran the scan and the rootkit scan as well. Nothing found, but the data files are old. I have run Housecalls from TrendMicro online to be sure there are no viruses. I use MSE as my a/v. I use Web of Trust to safeguard against bad web pages. I do not browse indiscriminately. I do not believe I have any viruses, spyware, pups, or rootkits. AND I have 3 friends that I recommended the purchased version of MBAM who are having this problem as well. 3 of us are on Windows 7 and one on Windows 8. I have screen shots of the program and the errors in EVENT VIEWER. I cannot get this problem fixed. I hope someone helps us.
  2. I have this problem, too. Apparently if the system sleeps so does Mbam. When I wake up my computer to use it I have to compete with the scanner for 20-30 minutes while a quick scan runs. Of course it's not that big of a problem, but I use a resource intensive program daily and this causes slow response times. I am not sure when the problem began but I am pretty sure mbam ran when my system was asleep; including updating itself first. I am interested in seeing your solution. I have already used the removal tool and un/reinstalled mbam and the problem still exists. Every morning there is a popup to tell me the program is out of date. In a moment or two the Quick Scan begins running so I know it has updated itself before that scan. But I believe both the updating and the scanning were taking place unattended and this is no longer true. I cannot find an option for mbam to wake the system to complete it's task. I am sure that used to be an option. I am not asking for help directly, I am just letting you know I have this problem as well as the original poster in case that is important.
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