pioneer8
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MS Word 2013 issues closing
pioneer8 replied to pioneer8's topic in Malwarebytes for Windows Support Forum
Thank you for this. I have done as described in your instructions, but still Malwarebytes shots down MS Word 2013, mostly when opening a Word ducument but also somewtimes if I open Firefoxe while working on a Word document. I now turn off malwarebytes while working in Word because ity keeps destryong the .dot file and Word has to rebuild it each time Malwarebytes shuts Word down. -
MS Word 2013 issues closing
pioneer8 replied to pioneer8's topic in Malwarebytes for Windows Support Forum
Thank you. I will await any explanations offered. Thank you for helping so far. -
Thank you. I have updated as you instructed to version 3.4.5. Here is a more recent report of the same problem - the logs are not in order of date: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 3/30/18 Protection Event Time: 9:31 AM Log File: b31bcae0-33f4-11e8-9e3d-00ffe2d7811d.json Administrator: Yes -Software Information- Version: 3.4.4.2398 Components Version: 1.0.322 Update Package Version: 1.0.4544 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, [0], [392684],0.0.0 -Exploit Data- Affected Application: Microsoft Office Word Protection Layer: Application Hardening Protection Technique: Exploit blocked by Bottom-Up ASLR Enforcement File Name: URL: (end) I will see if the new upade cures the problem - though it has been happening through several versions. I would be interested to know what this exploit data means is happening.
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Keeps closing MS Word 2013
pioneer8 replied to pioneer8's topic in Malwarebytes for Windows Support Forum
Thank you. The logs do not seem to record every instance. I have version 3.4.4 which is what it says when I open malwarebytes. It only recently updated to 3.4.4 and I allow updated versions whenever they are indicated to download. However, this problem has been occuring for many months through several versions. -
Malwarebytes 3.4.4 keeps closing MS Word 2013 This happens most often when opening Word. But also while working on a document suddenlt Malwarebytes shuts it down. In either case Word has to either recreate the dot template, or recover the lost document if shut down while editing. I now have to close Malwarebytes while working on Word documents, which is my main work on the computer. Below is the report of the last instance: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 3/15/18 Protection Event Time: 12:55 PM Log File: 12eee160-2850-11e8-8c74-00ffe2d7811d.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.262 Update Package Version: 1.0.4366 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent.Generic, , Blocked, [0], [392684],0.0.0 -Exploit Data- Affected Application: Microsoft Office Word Protection Layer: Application Hardening Protection Technique: Exploit blocked by Bottom-Up ASLR Enforcement File Name: URL: (end) I would appreciate any advice.
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Malwarebytes Pro stops Photoshop 5 starting
pioneer8 replied to pioneer8's topic in Malwarebytes for Windows Support Forum
Many thanks for your explanation. I will see if I can change the compatibilty setting in the shortcut, or else just continue to disable MBAM during launth as you suggest. Pioneer8 -
Malwarebytes Pro stops Photoshop 5 starting
pioneer8 replied to pioneer8's topic in Malwarebytes for Windows Support Forum
I am wondering if there is any update on this problem yet. It would be much appreciated. -
Malwarebytes Pro stops Photoshop 5 starting
pioneer8 replied to pioneer8's topic in Malwarebytes for Windows Support Forum
Many thanks for your update. I am glad you have been able to replicate the problem. -
Malwarebytes Pro stops Photoshop 5 starting
pioneer8 replied to pioneer8's topic in Malwarebytes for Windows Support Forum
Just wondering if you have had any luck with this question after 5 days? -
Malwarebytes Pro stops Photoshop 5 starting
pioneer8 replied to pioneer8's topic in Malwarebytes for Windows Support Forum
Thank you. I look forward to any clues. -
Malwarebytes Pro stops Photoshop 5 starting
pioneer8 replied to pioneer8's topic in Malwarebytes for Windows Support Forum
Thank you. I attach the log files as you request in the hope you will perhaps see what is wrong. Addition.txt CheckResults.txt FRST.txt -
Malwarebytes Pro stops Photoshop 5 starting
pioneer8 replied to pioneer8's topic in Malwarebytes for Windows Support Forum
Thank you. But having read what the other user with the same problem did, I think I will do the same as him and restore XP from an image I recently made. This will restore the earlier version of Malwarebytes. Like him, I only use XP for a few jobs I cannot do on Windows 7. Apart from updating its virus protection and Malwarebytes I no longer use it on the Internet. I might also note that the new version of Mlawarebytes will not allow a simple computer shutdown. Instead it asks to be closed on every shutdown. So there does seem to be incompatibility problems with XP with the lates Premium version. Thanks -
Malwarebytes Pro stops Photoshop 5 starting
pioneer8 replied to pioneer8's topic in Malwarebytes for Windows Support Forum
Thank you for your replies. I should have said "Premium" version as you suggested. It was when it upgraded automatically from the Pro version to the Premium that the problem began. I was running the earlier version from 15/08/3013 when I purchaed the licence. I hd no trouble with that. It was only after the ugrade to Version: 2.00.2.1012 that this problem began. It was only by chance I suspected it was Malwarebytes that was preventing Photoshop from starting up since it was the latest change made to my computer. Malwarebytes itself does not report anything about the problem. I attach a log of the latest scan. I will follow your other suggestions and report back. Thanks malwarebytes-logfile.txt -
I am running XP Pro 32bit with Malewarebytes Pro. All worked fine until the malwarebytes update installed the new version of Mlalwarebytes Pro. Since then, Photoshop 5 hangs on starting up. This can resloved only by exiting Malwarebytes continuous monitoring. Is there any resulution of this problem, apart from exiting Malwarebytes monitoring while using Photoshop?