bennett00

Hello again Daniel, I followed your directions as exactly as I could but when I ran frst64.exe it never ran the tool. Instead it created a rather messy looking txt file. I saved the txt so I could show you. I double checked all my steps and am pretty sure that I am doing what I am instructed to but please let me know if you can help me. Thanks again. test.txt

Sorry, I will pay closer attention from now on. I am going on vacation for a week so I want to wait and do this step when I return. I should be back by thursday the 31st.

Already had ComboFix from the earlier person who was helping me, there is the log. ComboFix.txt

attached TDSSKiller.3.0.0.40_21.07.2014_16.06.25_log.txt

Hello, thanks for the help. I am still experiencing blue screens on shutdown and restart. If I run TDSKiller, quarantine the files and then immediately shut down then it works fine. What can I do to permanently get rid of the virus?

Done. Addition.txt FRST_18-07-2014_15-17-56.txt

Done, thanks again for your continued help. What should I do next? system-log.txt

Here is the new log. TDSSKiller.3.0.0.40_16.07.2014_10.17.05_log.txt

A little more information, after doing the steps as you directed I attempted a restart which was successful. However when I then tried to shutdown the PC it bluescreened again. Dont know if this information helps or not but I didnt think it would hurt to let you know.

THanks again, here is the report. TDSSKiller.3.0.0.40_15.07.2014_21.33.53_log.txt

Thank you for your quick reply Marius, here is the log you requested. TDSSKiller.3.0.0.40_14.07.2014_11.49.47_log.txt

Hello, I believe my pc is infected by a trojan. It started by BSOD on restart and shutdowns and now it is keeping me from running Malwarebytes. I have gone through all the steps to try to get Malwarebytes to run including chameleon and the other programs to assist in running the exe file but I still cannot get the program to run. Attached are all the logs I have accumulated during this nightmare Please help me if you can! Thank you. Addition.txt FRST_13-07-2014_15-43-31.txt log.txt