Addition.txt Additional scan result of Farbar Recovery Scan Tool (x64) Version: 05-07-2014 01 Ran by Michelle at 2014-07-08 20:29:04 Running from C:\Users\Michelle\Desktop Boot Mode: Normal ========================================================== ==================== Security Center ======================== AV: Kaspersky Internet Security (Enabled - Up to date) {C3113FBF-4BCB-4461-D78D-6EDFEC9593E5} AS: Kaspersky Internet Security (Enabled - Up to date) {7870DE5B-6DF1-4BEF-ED3D-55AD9712D958} AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} FW: Kaspersky Internet Security (Enabled) {FB2ABE9A-01A4-4539-FCD2-C7EA1246D49E} ==================== Installed Programs ====================== 64 Bit HP CIO Components Installer (Version: 7.2.4 - Hewlett-Packard) Hidden 802.11n Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 3.02.03.0 - Ralink) Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.2.1.650 - Adobe Systems Incorporated) Adobe Community Help (x32 Version: 3.2.1 - Adobe Systems Incorporated) Hidden Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated) Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated) Adobe Photoshop Elements 9 (HKLM-x32\...\Adobe Photoshop Elements 9) (Version: 9.0 - Adobe Systems Incorporated) Adobe Photoshop Elements 9 (x32 Version: 9.0 - Adobe Systems Incorporated) Hidden Adobe Photoshop Lightroom 4.3 64-bit (HKLM\...\{D759947B-8C5A-4480-B0DB-FC391F061C85}) (Version: 4.3.1 - Adobe) Adobe Photoshop.com Inspiration Browser (HKLM-x32\...\PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1) (Version: 3.07 - Adobe Systems Incorporated) Adobe Photoshop.com Inspiration Browser (x32 Version: 3.07 - Adobe Systems Incorporated) Hidden Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated) Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC) ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.) Apple Mobile Device Support (HKLM\...\{D70884EA-E2CE-4539-91DB-4766CC1E5F5F}) (Version: 6.0.1.3 - Apple Inc.) Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.) Backup Assistant Plus (HKLM-x32\...\Backup Assistant Plus) (Version: - Verizon Wireless) BCL easyConverter SDK 3 (Word Version) 64 (HKLM\...\{350CC85B-CA59-4F85-909D-8E4CDBF532FA}) (Version: 3.0.64 - BCL Technologies) Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.) BufferChm (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden BuzzSearch 2013.11.07.232809 (HKLM\...\BuzzSearch) (Version: 2013.11.07.232809 - BuzzSearch) <==== ATTENTION CANON iMAGE GATEWAY MyCamera Download Plugin (HKLM-x32\...\MyCamera Download Plugin) (Version: 3.1.1.2 - Canon Inc.) CANON iMAGE GATEWAY Task for ZoomBrowser EX (HKLM-x32\...\CANON iMAGE GATEWAY Task) (Version: 1.9.0.9 - Canon Inc.) Canon MOV Decoder (HKLM-x32\...\Canon MOV Decoder) (Version: 1.8.0.7 - Canon Inc.) Canon MOV Encoder (HKLM-x32\...\Canon MOV Encoder) (Version: 1.6.0.1 - Canon Inc.) Canon MovieEdit Task for ZoomBrowser EX (HKLM-x32\...\MovieEditTask) (Version: 3.7.0.4 - Canon Inc.) Canon Utilities Digital Photo Professional 3.10 (HKLM-x32\...\DPP) (Version: 3.10.2.0 - Canon Inc.) Canon Utilities EOS Sample Music (HKLM-x32\...\EOS Sample Music) (Version: 1.0.0.204 - Canon Inc.) Canon Utilities EOS Utility (HKLM-x32\...\EOS Utility) (Version: 2.10.2.0 - Canon Inc.) Canon Utilities EOS Video Snapshot Task for ZoomBrowser EX (HKLM-x32\...\EOS Video Snapshot Task) (Version: 1.0.0.10 - Canon Inc.) Canon Utilities Movie Uploader for YouTube (HKLM-x32\...\MovieUploaderForYouTube) (Version: 1.2.0.7 - Canon Inc.) Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.22.46 - Canon Inc.) Canon Utilities Picture Style Editor (HKLM-x32\...\Picture Style Editor) (Version: 1.9.0.0 - Canon Inc.) Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.7.0.24 - Canon Inc.) Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.5.0.9 - Canon Inc.) CCleaner (HKLM\...\CCleaner) (Version: 4.00 - Piriform) D110 (x32 Version: 140.0.283.000 - Hewlett-Packard) Hidden D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden Destinations (x32 Version: 140.0.77.000 - Hewlett-Packard) Hidden DeviceDiscovery (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden DirectX for Managed Code Update (Summer 2004) (x32 Version: 9.02.2904 - Microsoft) Hidden DxO FilmPack 3 (HKLM\...\{6E98BFB0-55E3-4D3C-8C10-B44F6063535E}) (Version: 3.4.94.0 - DxO Labs) EasySetPackage (HKLM-x32\...\{266725C1-716F-43AC-BBFB-4201131ED656}) (Version: 2.4 - LG Soft India) Elements 9 Organizer (x32 Version: 9.0 - Adobe Systems Incorporated) Hidden Elements STI Installer (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden Elevated Installer (x32 Version: 3.2.7.0 - Garmin Ltd or its subsidiaries) Hidden Family Tree Maker 2014 (HKLM-x32\...\Family Tree Maker 2014) (Version: 22.0.207 - Ancestry.com, Inc.) Family Tree Maker 2014 (Version: 22.0.207 - Ancestry.com, Inc.) Hidden FBDownloader IE Add-on (x32 Version: 1.0.3 - HTTO Group, Ltd) Hidden ffdshow [rev 2527] [2008-12-19] (HKLM-x32\...\ffdshow_is1) (Version: 1.0 - ) Free PDF to Word Converter 5.1.0.383 (HKLM\...\Free PDF to Word Converter_is1) (Version: 5.1.0.383 - Smart Soft) Garmin Express (HKLM-x32\...\{55ae01f2-f0a8-4342-a9cc-a0327cdaa811}) (Version: 3.2.7.0 - Garmin Ltd or its subsidiaries) Garmin Express (x32 Version: 3.2.7.0 - Garmin Ltd or its subsidiaries) Hidden Garmin Express Tray (x32 Version: 3.2.7.0 - Garmin Ltd or its subsidiaries) Hidden Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google) Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden GPBaseService2 (x32 Version: 140.0.211.000 - Hewlett-Packard) Hidden Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden HP Application Assistant (HKLM\...\{B34A07DD-C6F7-414A-AE63-01019482EAF0}) (Version: 1.0.393.3870 - Hewlett-Packard) HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden HP Calendar (HKLM-x32\...\{2B38E0FA-D8A5-4EBF-A018-E3C1C8E7A2E2}) (Version: 5.1.4245.23508 - Hewlett-Packard) HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP) HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP) HP Magic Canvas (HKLM-x32\...\{DDFDC9D6-4220-41F8-BF9A-8E7512C4EF52}) (Version: 5.1.15.0 - Hewlett-Packard) HP Magic Canvas Tutorials (HKLM-x32\...\{858FCB65-7C6D-4BA4-AD80-A3CB3744CE09}_is1) (Version: 5.0.0.3 - Hewlett-Packard) HP Notes (HKLM-x32\...\{86BAB08A-5E66-4C53-82E3-C1E91673C7CA}) (Version: 5.1.4274.30382 - Hewlett-Packard) HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard) HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife) HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (HKLM\...\{DBC1DE57-B55A-4D57-9769-1DB9BE506AF7}) (Version: 14.0 - HP) HP Product Detection (HKLM-x32\...\{8A9FC225-75F6-4B5D-911C-0ED230565643}) (Version: 11.15.0009 - HP) HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.15145.3905 - Hewlett-Packard Company) HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP) HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP) HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company) HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 11.00.0001 - Hewlett-Packard) HP Update (HKLM-x32\...\{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}) (Version: 5.003.001.001 - Hewlett-Packard) HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.12.1.0 - Hewlett-Packard) HPAppStudio (x32 Version: 140.0.95.000 - Hewlett-Packard) Hidden HPPhotoGadget (x32 Version: 140.0.524.000 - Hewlett-Packard) Hidden HPProductAssistant (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden Intel® Identity Protection Technology 1.2.22.0 (HKLM-x32\...\{387B63A5-5016-1015-B06B-A9A1030E3125}) (Version: 1.2.22.0 - Intel Corporation) Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation) Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2291 - Intel Corporation) Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1026 - Intel Corporation) iTunes (HKLM\...\{0E5D76AD-A3FB-48D5-8400-8903B10317D3}) (Version: 11.0.1.12 - Apple Inc.) Java 7 Update 55 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417055FF}) (Version: 7.0.550 - Oracle) Java 7 Update 55 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.550 - Oracle) Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden Kaspersky Internet Security 2013 (HKLM-x32\...\InstallWIX_{560985FB-4B76-4121-9189-7A2CDC7886D6}) (Version: 13.0.1.4190 - Kaspersky Lab) Kaspersky Internet Security 2013 (x32 Version: 13.0.1.4190 - Kaspersky Lab) Hidden MarketResearch (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation) Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden Microsoft Camera Codec Pack (HKLM-x32\...\{F55AF1BB-B493-4D78-80DA-828958B9098C}) (Version: 16.4.1734.1104 - Microsoft Corporation) Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation) Microsoft Mouse and Keyboard Center (Version: 2.3.188.0 - Microsoft Corporation) Hidden Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation) Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation) Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5139.5005 - Microsoft Corporation) Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation) Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation) Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation) Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation) Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation) Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden Microsoft Works 6-9 Converter (HKLM-x32\...\{172423F9-522A-483A-AD65-03600CE4CA4F}) (Version: 9.7.0621 - Microsoft Corporation) Microsoft Works 6-9 Converter (HKLM-x32\...\{95140000-0137-0409-0000-0000000FF1CE}) (Version: 14.0.6120.5002 - Microsoft Corporation) Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden Microsoft_VC80_MFC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden Microsoft_VC80_MFCLOC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden Motorola Device Manager (HKLM-x32\...\{28DB8373-C1BB-444F-A427-A55585A12ED7}) (Version: 2.3.9 - Motorola Mobility) Motorola Device Software Update (x32 Version: 13.02.1402 - Motorola Mobility) Hidden Motorola Mobile Drivers Installation 6.0.0 (Version: 6.0.0 - Motorola Inc.) Hidden Mozilla Firefox 30.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla) Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla) MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation) MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation) MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation) MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation) Network64 (Version: 140.0.215.000 - Hewlett-Packard) Hidden OpenOffice.org 3.3 (HKLM-x32\...\{3E171899-0175-47CC-84C4-562ACDD4C021}) (Version: 3.3.9567 - OpenOffice.org) opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden PC Pitstop Download Nitro 1.5.0.0 (HKLM-x32\...\PC Pitstop Download Nitro_is1) (Version: 1.5.0.0 - PC Pitstop, LLC) PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.65 - PDF Complete, Inc) Perfect Effects 4.0.4 (HKLM-x32\...\{42FB8FF5-FBFD-4690-A5A8-75A6C94D7D0B}) (Version: 4.0.4 - onOne Software) Perfect Effects 8 (HKLM-x32\...\{C982ACFF-5997-4B7D-B3E1-CF7273A06FB2}) (Version: 8.1.0 - onOne Software) Photomatix Pro version 4.2.3 (HKLM\...\PhotomatixPro42x64_is1) (Version: 4.2.3 - HDRsoft Sarl) Picturenaut 3.2 (HKLM\...\{7BDD99A3-CCDD-41DE-8B86-F636B95ADBBF}) (Version: 3.2.0.1698 - Marc M.) PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation) PS_AIO_07_D110_SW_Min (x32 Version: 140.0.142.000 - Hewlett-Packard) Hidden QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.) QuickTransfer (x32 Version: 140.0.98.000 - Hewlett-Packard) Hidden Radialpoint Security Advisor 2.5.15 (x32 Version: 2.5.15 - Radialpoint SafeCare Inc.) Hidden Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6662 - Realtek Semiconductor Corp.) Recovery Manager (x32 Version: 5.5.0.4424 - CyberLink Corp.) Hidden SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.3.2380.0 - SAMSUNG Electronics Co., Ltd.) Scan (x32 Version: 140.0.80.000 - Hewlett-Packard) Hidden Seagate Manager Installer (HKLM-x32\...\InstallShield_{E6F019F1-DFB6-4853-A87D-6E31624755A9}) (Version: 2.02.0109 - Seagate) Seagate Manager Installer (x32 Version: 2.02.0109 - Seagate) Hidden SmartWebPrinting (x32 Version: 140.0.186.000 - Hewlett-Packard) Hidden SolutionCenter (x32 Version: 140.0.214.000 - Hewlett-Packard) Hidden Status (x32 Version: 140.0.256.000 - Hewlett-Packard) Hidden Toolbox (x32 Version: 140.0.428.000 - Hewlett-Packard) Hidden Topaz Clarity (HKLM-x32\...\Topaz Clarity) (Version: 1.0.0 - Topaz Labs, LLC) Topaz Fusion Express 2 (HKLM-x32\...\Topaz Fusion Express 2) (Version: 2.1.3 - Topaz Labs, LLC) TrayApp (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden TSHostedAppLauncher (x32 Version: 5.1.15.0 - Hewlett-Packard) Hidden Ultra File Opener (HKCU\...\Ultra File Opener) (Version: 4.1.3.78 - CompuClever Systems Inc.) Verizon Wireless Software Utility Application for Android - Samsung (HKLM-x32\...\{FC4DE34E-DA9E-4F02-9837-2E65F73A0234}) (Version: 1.11.0305 - Samsung Electronics Co., Ltd.) VIP Access (HKLM-x32\...\{E8D46836-CD55-453C-A107-A59EC51CB8DC}) (Version: 2.0.3.64 - VeriSign) VIP Access SDK (1.0.1.4) (HKLM-x32\...\VIP Access SDK) (Version: 1.0.1.4 - Symantec Inc.) WD Drive Utilities (HKLM-x32\...\{72E40002-8CEC-47C1-A099-83AC8E173BF0}) (Version: 1.0.3.3 - Western Digital Technologies, Inc.) WD Security (HKLM-x32\...\{83270912-15C7-4336-822E-E8F1B1BBCA60}) (Version: 1.0.3.3 - Western Digital Technologies, Inc.) WD SmartWare (HKLM\...\{EC39CC32-E144-42E4-9A59-53C20B408BDE}) (Version: 1.5.4 - Western Digital) WebReg (x32 Version: 140.0.212.017 - Hewlett-Packard) Hidden Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.) Windows Driver Package - Ralink Technology, Corp. (netr28x) Net (11/14/2011 3.02.07.0000) (HKLM\...\5C3D8D507E2CC48CF2BA058331D0647D4B4FA2E5) (Version: 11/14/2011 3.02.07.0000 - Ralink Technology, Corp.) Windows Driver Package - Realtek (RTL8167) Net (06/12/2012 7.061.0612.2012) (HKLM\...\D7AE157A02BBDD2AFDC7ACDBE7652D398B0B265E) (Version: 06/12/2012 7.061.0612.2012 - Realtek) Windows Driver Package - Realtek (RTL8167) Net (11/23/2011 7.050.1123.2011) (HKLM\...\93D0B653D730EB57C01C763D1BE4E63ABC9204F0) (Version: 11/23/2011 7.050.1123.2011 - Realtek) Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (03/27/2012 6.0.1.6602) (HKLM\...\C543BFEF10EAA83E7C100705911081C7D90E1D04) (Version: 03/27/2012 6.0.1.6602 - Realtek Semiconductor Corp.) Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (06/19/2012 6.0.1.6662) (HKLM\...\7B8CB01A84E3456C95B732366C105F2FCDA598A5) (Version: 06/19/2012 6.0.1.6662 - Realtek Semiconductor Corp.) Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software) Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation) Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden Windstream Diagnostic Tools 3.0.21 (x32 Version: 3.0.21 - Windstream) Hidden Windstream Service Agent 4.1.15 (HKLM-x32\...\RadialpointClientGateway_is1) (Version: 4.1.15 - Windstream) Wsys Control 15.2.1.2652 (HKLM-x32\...\WsysControl) (Version: 15.2.1.2652 - Wsys Co., Ltd.) <==== ATTENTION Zip Opener Packages (HKCU\...\Zip Opener Packages) (Version: - ) <==== ATTENTION ==================== Restore Points ========================= 04-07-2014 08:58:44 Windows Update ==================== Hosts content: ========================== 2009-07-13 22:34 - 2009-06-10 17:00 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts ==================== Scheduled Tasks (whitelisted) ============= Task: {0177AC78-46DF-4E76-AA2F-57C417234A17} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2014-03-21] (Hewlett-Packard) Task: {03745A5E-1A6F-4762-8BA1-E27EEA2EDDC2} - System32\Tasks\Motorola Device Manager Engine => C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotorolaDeviceManagerUpdate.exe [2013-03-25] () Task: {0A4C7C1D-788E-4348-9FA3-004C6A19A108} - System32\Tasks\Microsoft_Hardware_Launch_itype_exe => c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe [2014-03-19] (Microsoft Corporation) Task: {0D2318CC-E3A2-45F4-9D4E-4158CBF11FAF} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2014-07-08] (Adobe Systems Incorporated) Task: {1996E139-BDF5-4C00-825B-9E70C6C3BB3C} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_DeviceScan => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe [2014-03-21] (Hewlett-Packard) Task: {20B6DA75-07D8-4C9A-A1D0-D5D5289B948A} - System32\Tasks\Hewlett-Packard\HP Support Assistant\PC Health Analysis => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2013-11-04] (Hewlett-Packard Company) Task: {274C0867-5E4B-4381-8B1F-BB51E47A4DD8} - System32\Tasks\CCleanerSkipUAC => C:\Program Files\CCleaner\CCleaner.exe [2013-03-25] (Piriform Ltd) Task: {2EC9819B-76EE-438E-8D8F-C66E0968F22B} - System32\Tasks\Microsoft_Hardware_Launch_mousekeyboardcenter_exe => c:\Program Files\Microsoft Mouse and Keyboard Center\mousekeyboardcenter.exe [2014-03-19] (Microsoft) Task: {3EC17CF9-0761-48C6-92BE-86D2CDBDEF76} - System32\Tasks\HPCeeScheduleForMICHELLE-HP$ => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15] (Hewlett-Packard) Task: {43123A7A-8FA7-448A-85AE-2A8F409F64F8} - System32\Tasks\Microsoft_MKC_Logon_Task_itype.exe => c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe [2014-03-19] (Microsoft Corporation) Task: {64E54F49-7363-406D-BB97-90D79B5F9D62} - System32\Tasks\Motorola Device Manager Initial Update => C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotorolaDeviceManagerUpdate.exe [2013-03-25] () Task: {69ED3F7E-D7A4-4B42-A96F-2521E3B609D5} - System32\Tasks\DigitalSite => C:\Users\Michelle\AppData\Roaming\DIGITA~1\UPDATE~1\UPDATE~1.EXE <==== ATTENTION Task: {71DAEF60-F8F6-40ED-A4C6-993E5EE4CE39} - System32\Tasks\Registration => C:\Program Files (x86)\Hewlett-Packard\HP Setup\Dependencies\RemEngine.exe Task: {815AFB55-3355-4046-8A05-BB298AE999C4} - System32\Tasks\Motorola Device Manager Update => C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotorolaDeviceManagerUpdate.exe [2013-03-25] () Task: {86C485FB-7EAA-4DE8-875B-7EB8A6E14B05} - System32\Tasks\{90A606A7-CB46-4F4E-9B9F-B137210DCFA2} => C:\Program Files (x86)\LG Soft India\EasySetPackage\bin\EasySetPackage.exe [2009-12-22] () Task: {8BAF9B2B-7666-47C6-A088-260897166426} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Update Check => C:\ProgramData\Hewlett-Packard\HP Support Framework\Resources\Updater7\HPSFUpdater.exe [2014-05-12] (Hewlett-Packard Company) Task: {A61F9425-BD00-4E42-825E-DC11D04435C9} - System32\Tasks\AdobeAAMUpdater-1.0-Michelle-HP-Michelle => C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [2010-07-29] (Adobe Systems Incorporated) Task: {BA694611-8F59-491F-8248-FE6AC6953011} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-10-01] (Google Inc.) Task: {C8059735-69C5-4FFE-97CF-D364AAF2D793} - System32\Tasks\Microsoft_Hardware_Launch_ipoint_exe => c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe [2014-03-19] (Microsoft Corporation) Task: {D3EC79EC-C823-46B4-A1A3-E2BDD69ED77E} - System32\Tasks\GarminUpdaterTask => C:\Program Files (x86)\Garmin\Express Self Updater\ExpressSelfUpdater.exe [2014-06-09] () Task: {ED3FB23F-AD0D-4288-9FD6-571A2DD571A8} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.) Task: {F529EC9A-7D8E-4628-8C75-5E9CD5E20FF7} - System32\Tasks\Microsoft_MKC_Logon_Task_ipoint.exe => c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe [2014-03-19] (Microsoft Corporation) Task: {FB595E38-B14D-4E97-8969-FCAF586936D2} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-10-01] (Google Inc.) Task: {FF043871-DAA1-457A-B634-E237C858D220} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe [2013-11-04] (Hewlett-Packard Company) Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe Task: C:\Windows\Tasks\DigitalSite.job => C:\Users\Michelle\AppData\Roaming\DIGITA~1\UPDATE~1\UPDATE~1.EXE <==== ATTENTION Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe Task: C:\Windows\Tasks\HPCeeScheduleForMICHELLE-HP$.job => C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe ==================== Loaded Modules (whitelisted) ============= 2012-03-02 19:29 - 2009-12-04 18:15 - 00062976 _____ () C:\Program Files (x86)\LG Soft India\EasySetPackage\bin\HOOK64.dll 2012-08-20 04:18 - 2012-08-20 04:18 - 07065224 _____ () C:\Program Files\Backup Assistant Plus\V CAST Backup Scheduler.exe 2012-03-02 19:29 - 2009-12-22 13:30 - 00159744 _____ () C:\Program Files (x86)\LG Soft India\EasySetPackage\bin\EasySetPackage.exe 2012-03-02 19:29 - 2009-12-22 13:31 - 00024576 _____ () C:\Program Files (x86)\LG Soft India\EasySetPackage\bin\TestDDCCI.exe 2010-02-28 03:33 - 2010-02-28 03:33 - 00077664 _____ () C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\OfficeVirt.exe 2012-02-20 21:29 - 2012-02-20 21:29 - 00087912 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll 2012-02-20 21:28 - 2012-02-20 21:28 - 01242472 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll 2012-08-17 21:39 - 2013-07-09 00:54 - 01310136 _____ () C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\kpcengine.2.2.dll 2013-03-25 15:44 - 2013-03-25 15:44 - 00172032 _____ () C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\css_core.dll 2012-03-02 19:29 - 2009-12-22 13:30 - 00057344 _____ () C:\Program Files (x86)\LG Soft India\EasySetPackage\bin\HOOK.dll 2012-08-20 04:17 - 2012-08-20 04:17 - 00684032 _____ () C:\Program Files\Backup Assistant Plus\libexpat.dll 2012-08-20 04:17 - 2012-08-20 04:17 - 00466975 _____ () C:\Program Files\Backup Assistant Plus\sqlite3.dll 2012-08-20 04:17 - 2012-08-20 04:17 - 00310272 _____ () C:\Program Files\Backup Assistant Plus\swscale-2.dll 2012-08-20 04:17 - 2012-08-20 04:17 - 00142848 _____ () C:\Program Files\Backup Assistant Plus\avutil-51.dll 2012-08-20 04:17 - 2012-08-20 04:17 - 13766656 _____ () C:\Program Files\Backup Assistant Plus\avcodec-54.dll 2012-08-20 04:17 - 2012-08-20 04:17 - 02535936 _____ () C:\Program Files\Backup Assistant Plus\avformat-54.dll 2012-03-02 19:29 - 2009-12-22 13:30 - 00012288 _____ () C:\Program Files (x86)\LG Soft India\EasySetPackage\bin\EngRes.dll 2012-08-17 21:38 - 2012-08-17 21:38 - 00479160 _____ () C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\dblite.dll 2011-01-17 17:19 - 2012-02-27 23:48 - 00985088 _____ () C:\Program Files (x86)\OpenOffice.org 3\program\libxml2.dll 2014-06-18 00:14 - 2014-06-18 00:15 - 03852912 _____ () C:\Program Files (x86)\Mozilla Firefox\mozjs.dll 2012-03-02 19:29 - 2009-12-22 13:30 - 00057344 _____ () C:\Program Files (x86)\LG Soft India\EasySetPackage\bin\Hook.dll 2014-06-16 23:02 - 2014-06-16 23:02 - 17024688 ____N () C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_14_0_0_125.dll ==================== Alternate Data Streams (whitelisted) ========= AlternateDataStreams: C:\ProgramData\Temp:373E1720 ==================== Safe Mode (whitelisted) =================== HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\HsdService => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ServicepointService => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\HsdService => ""="Service" HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\ServicepointService => ""="Service" ==================== EXE Association (whitelisted) ============= ==================== MSCONFIG/TASK MANAGER disabled items ========= ==================== Faulty Device Manager Devices ============= ==================== Event log errors: ========================= Application errors: ================== Error: (07/07/2014 10:54:24 PM) (Source: Application Hang) (EventID: 1002) (User: ) Description: The program WLXPhotoGallery.exe version 15.4.3555.308 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 1f08 Start Time: 01cf9a57e00aa1e2 Termination Time: 8 Application Path: C:\Program Files (x86)\Windows Live\Photo Gallery\WLXPhotoGallery.exe Report Id: 26ee1316-064b-11e4-9644-386077bed594 Error: (07/01/2014 08:52:54 AM) (Source: Application Hang) (EventID: 1002) (User: ) Description: The program mbam.exe version 1.0.0.532 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 2b28 Start Time: 01cf942a74470715 Termination Time: 4 Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe Report Id: Error: (06/25/2014 06:38:18 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (06/24/2014 11:10:07 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (06/24/2014 04:51:20 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (06/23/2014 09:56:33 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (06/23/2014 06:14:35 AM) (Source: Family Tree Maker) (EventID: 100) (User: ) Description: Timestamp: 23-Jun-14 10:14:35 AM Message: HandlingInstanceID: ee404b79-c4f1-4e3d-a93e-0108c5425922 An exception of type 'System.ServiceModel.EndpointNotFoundException' occurred and was caught. --------------------------------------------------------------------------------------------- 06/23/2014 06:14:35 Type : System.ServiceModel.EndpointNotFoundException, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : There was no endpoint listening at http://service.familytreemaker.com/OhanaService/LocatorService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. Source : mscorlib Help link : Data : System.Collections.ListDictionaryInternal TargetSite : Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage) HResult : -2146233087 Stack Trace : Server stack trace: at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream() at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout) at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout) at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at FTM.Services.Wcf.ILocatorService.GetEndpoint(String id, Byte[] data) at WebServiceProxies.LocatorService.ClientLocatorService.GetEndpoint(String id, Byte[] data) at Microsoft.Practices.SmartClient.Library.Commands.CommandWithCallback`2.DoExecute() Additional Info: MachineName : MICHELLE-HP TimeStamp : 23-Jun-14 10:14:35 AM FullName : Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=2.0.0.0, Culture=neutral, PublicKeyToken=69cf5367912b86b4 AppDomainName : FTM.exe ThreadIdentity : Michelle-HP\Michelle WindowsIdentity : Michelle-HP\Michelle Inner Exception --------------- Type : System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : Unable to connect to the remote server Source : System Help link : Status : ConnectFailure Response : Data : System.Collections.ListDictionaryInternal TargetSite : System.IO.Stream GetRequestStream(System.Net.TransportContext ByRef) HResult : -2146233079 Stack Trace : at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream() Inner Exception --------------- Type : System.Net.Sockets.SocketException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : No connection could be made because the target machine actively refused it 72.52.11.79:80 Source : System Help link : ErrorCode : 10061 SocketErrorCode : ConnectionRefused NativeErrorCode : 10061 Data : System.Collections.ListDictionaryInternal TargetSite : Void DoConnect(System.Net.EndPoint, System.Net.SocketAddress) HResult : -2147467259 Stack Trace : at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) Category: Exception Priority: 0 EventId: 100 Severity: Error Title:FTM Exception Handling Machine: MICHELLE-HP Application Domain: FTM.exe Process Id: 6768 Process Name: C:\Program Files\Family Tree Maker 2014\FTM.exe Win32 Thread Id: 5848 Thread Name: Extended Properties: Error: (06/23/2014 02:14:44 AM) (Source: Family Tree Maker) (EventID: 100) (User: ) Description: Timestamp: 23-Jun-14 6:14:44 AM Message: HandlingInstanceID: aeb87117-1873-4a6a-bcca-1c91384a41ea An exception of type 'System.TimeoutException' occurred and was caught. ----------------------------------------------------------------------- 06/23/2014 02:14:44 Type : System.TimeoutException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : The request channel timed out while waiting for a reply after 00:00:29.8419909. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. Source : mscorlib Help link : Data : System.Collections.ListDictionaryInternal TargetSite : Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage) HResult : -2146233083 Stack Trace : Server stack trace: at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at FTM.Services.Wcf.ILocatorService.GetEndpoint(String id, Byte[] data) at WebServiceProxies.LocatorService.ClientLocatorService.GetEndpoint(String id, Byte[] data) at Microsoft.Practices.SmartClient.Library.Commands.CommandWithCallback`2.DoExecute() Additional Info: MachineName : MICHELLE-HP TimeStamp : 23-Jun-14 6:14:44 AM FullName : Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=2.0.0.0, Culture=neutral, PublicKeyToken=69cf5367912b86b4 AppDomainName : FTM.exe ThreadIdentity : Michelle-HP\Michelle WindowsIdentity : Michelle-HP\Michelle Inner Exception --------------- Type : System.TimeoutException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : The HTTP request to 'http://service.familytreemaker.com/OhanaService/LocatorService.svc' has exceeded the allotted timeout of 00:00:29.9880000. The time allotted to this operation may have been a portion of a longer timeout. Source : System.ServiceModel Help link : Data : System.Collections.ListDictionaryInternal TargetSite : System.Net.HttpWebResponse ProcessGetResponseWebException(System.Net.WebException, System.Net.HttpWebRequest, System.ServiceModel.Channels.HttpAbortReason) HResult : -2146233083 Stack Trace : at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason) at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) Inner Exception --------------- Type : System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : The operation has timed out Source : System Help link : Status : Timeout Response : Data : System.Collections.ListDictionaryInternal TargetSite : System.Net.WebResponse GetResponse() HResult : -2146233079 Stack Trace : at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) Category: Exception Priority: 0 EventId: 100 Severity: Error Title:FTM Exception Handling Machine: MICHELLE-HP Application Domain: FTM.exe Process Id: 6768 Process Name: C:\Program Files\Family Tree Maker 2014\FTM.exe Win32 Thread Id: 5848 Thread Name: Extended Properties: Error: (06/22/2014 02:45:25 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (06/21/2014 07:43:08 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 System errors: ============= Error: (06/27/2014 05:05:20 PM) (Source: EventLog) (EventID: 6008) (User: ) Description: The previous system shutdown at 17:03:38 on 27/06/2014 was unexpected. Error: (06/19/2014 07:31:18 PM) (Source: EventLog) (EventID: 6008) (User: ) Description: The previous system shutdown at 19:29:28 on 19/06/2014 was unexpected. Error: (06/12/2014 03:01:45 AM) (Source: Service Control Manager) (EventID: 7031) (User: ) Description: The Garmin Core Update Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. Error: (06/09/2014 02:22:41 AM) (Source: volsnap) (EventID: 27) (User: ) Description: The shadow copies of volume C: were aborted during detection because a critical control file could not be opened. Error: (06/09/2014 02:22:39 AM) (Source: volsnap) (EventID: 27) (User: ) Description: The shadow copies of volume C: were aborted during detection because a critical control file could not be opened. Error: (06/09/2014 02:16:57 AM) (Source: volsnap) (EventID: 25) (User: ) Description: The shadow copies of volume C: were deleted because the shadow copy storage could not grow in time. Consider reducing the IO load on the system or choose a shadow copy storage volume that is not being shadow copied. Error: (05/21/2014 05:58:58 PM) (Source: Ntfs) (EventID: 55) (User: ) Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS. Error: (05/21/2014 05:57:06 PM) (Source: Ntfs) (EventID: 55) (User: ) Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS. Error: (05/21/2014 05:53:57 PM) (Source: Ntfs) (EventID: 55) (User: ) Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS. Error: (05/21/2014 05:50:41 PM) (Source: Ntfs) (EventID: 55) (User: ) Description: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS. Microsoft Office Sessions: ========================= Error: (07/07/2014 10:54:24 PM) (Source: Application Hang) (EventID: 1002) (User: ) Description: WLXPhotoGallery.exe15.4.3555.3081f0801cf9a57e00aa1e28C:\Program Files (x86)\Windows Live\Photo Gallery\WLXPhotoGallery.exe26ee1316-064b-11e4-9644-386077bed594 Error: (07/01/2014 08:52:54 AM) (Source: Application Hang) (EventID: 1002) (User: ) Description: mbam.exe1.0.0.5322b2801cf942a744707154C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe Error: (06/25/2014 06:38:18 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (06/24/2014 11:10:07 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (06/24/2014 04:51:20 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (06/23/2014 09:56:33 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (06/23/2014 06:14:35 AM) (Source: Family Tree Maker) (EventID: 100) (User: ) Description: Timestamp: 23-Jun-14 10:14:35 AM Message: HandlingInstanceID: ee404b79-c4f1-4e3d-a93e-0108c5425922 An exception of type 'System.ServiceModel.EndpointNotFoundException' occurred and was caught. --------------------------------------------------------------------------------------------- 06/23/2014 06:14:35 Type : System.ServiceModel.EndpointNotFoundException, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : There was no endpoint listening at http://service.familytreemaker.com/OhanaService/LocatorService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. Source : mscorlib Help link : Data : System.Collections.ListDictionaryInternal TargetSite : Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage) HResult : -2146233087 Stack Trace : Server stack trace: at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream() at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout) at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout) at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at FTM.Services.Wcf.ILocatorService.GetEndpoint(String id, Byte[] data) at WebServiceProxies.LocatorService.ClientLocatorService.GetEndpoint(String id, Byte[] data) at Microsoft.Practices.SmartClient.Library.Commands.CommandWithCallback`2.DoExecute() Additional Info: MachineName : MICHELLE-HP TimeStamp : 23-Jun-14 10:14:35 AM FullName : Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=2.0.0.0, Culture=neutral, PublicKeyToken=69cf5367912b86b4 AppDomainName : FTM.exe ThreadIdentity : Michelle-HP\Michelle WindowsIdentity : Michelle-HP\Michelle Inner Exception --------------- Type : System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : Unable to connect to the remote server Source : System Help link : Status : ConnectFailure Response : Data : System.Collections.ListDictionaryInternal TargetSite : System.IO.Stream GetRequestStream(System.Net.TransportContext ByRef) HResult : -2146233079 Stack Trace : at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream() Inner Exception --------------- Type : System.Net.Sockets.SocketException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : No connection could be made because the target machine actively refused it 72.52.11.79:80 Source : System Help link : ErrorCode : 10061 SocketErrorCode : ConnectionRefused NativeErrorCode : 10061 Data : System.Collections.ListDictionaryInternal TargetSite : Void DoConnect(System.Net.EndPoint, System.Net.SocketAddress) HResult : -2147467259 Stack Trace : at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) Category: Exception Priority: 0 EventId: 100 Severity: Error Title:FTM Exception Handling Machine: MICHELLE-HP Application Domain: FTM.exe Process Id: 6768 Process Name: C:\Program Files\Family Tree Maker 2014\FTM.exe Win32 Thread Id: 5848 Thread Name: Extended Properties: Error: (06/23/2014 02:14:44 AM) (Source: Family Tree Maker) (EventID: 100) (User: ) Description: Timestamp: 23-Jun-14 6:14:44 AM Message: HandlingInstanceID: aeb87117-1873-4a6a-bcca-1c91384a41ea An exception of type 'System.TimeoutException' occurred and was caught. ----------------------------------------------------------------------- 06/23/2014 02:14:44 Type : System.TimeoutException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : The request channel timed out while waiting for a reply after 00:00:29.8419909. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. Source : mscorlib Help link : Data : System.Collections.ListDictionaryInternal TargetSite : Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage) HResult : -2146233083 Stack Trace : Server stack trace: at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at FTM.Services.Wcf.ILocatorService.GetEndpoint(String id, Byte[] data) at WebServiceProxies.LocatorService.ClientLocatorService.GetEndpoint(String id, Byte[] data) at Microsoft.Practices.SmartClient.Library.Commands.CommandWithCallback`2.DoExecute() Additional Info: MachineName : MICHELLE-HP TimeStamp : 23-Jun-14 6:14:44 AM FullName : Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=2.0.0.0, Culture=neutral, PublicKeyToken=69cf5367912b86b4 AppDomainName : FTM.exe ThreadIdentity : Michelle-HP\Michelle WindowsIdentity : Michelle-HP\Michelle Inner Exception --------------- Type : System.TimeoutException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : The HTTP request to 'http://service.familytreemaker.com/OhanaService/LocatorService.svc' has exceeded the allotted timeout of 00:00:29.9880000. The time allotted to this operation may have been a portion of a longer timeout. Source : System.ServiceModel Help link : Data : System.Collections.ListDictionaryInternal TargetSite : System.Net.HttpWebResponse ProcessGetResponseWebException(System.Net.WebException, System.Net.HttpWebRequest, System.ServiceModel.Channels.HttpAbortReason) HResult : -2146233083 Stack Trace : at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason) at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) Inner Exception --------------- Type : System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : The operation has timed out Source : System Help link : Status : Timeout Response : Data : System.Collections.ListDictionaryInternal TargetSite : System.Net.WebResponse GetResponse() HResult : -2146233079 Stack Trace : at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) Category: Exception Priority: 0 EventId: 100 Severity: Error Title:FTM Exception Handling Machine: MICHELLE-HP Application Domain: FTM.exe Process Id: 6768 Process Name: C:\Program Files\Family Tree Maker 2014\FTM.exe Win32 Thread Id: 5848 Thread Name: Extended Properties: Error: (06/22/2014 02:45:25 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 Error: (06/21/2014 07:43:08 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: ) Description: 80004005 CodeIntegrity Errors: =================================== Date: 2014-07-04 05:03:15.329 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2014-07-04 05:03:15.313 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2014-07-04 05:03:15.298 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2014-07-04 05:03:15.267 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2014-07-04 05:03:15.251 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2014-07-04 05:03:15.235 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2014-06-28 00:49:45.704 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2014-06-28 00:49:45.702 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2014-06-28 00:49:45.700 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system. Date: 2014-06-28 00:49:45.690 Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system. ==================== Memory info =========================== Percentage of memory in use: 35% Total physical RAM: 8098.52 MB Available physical RAM: 5230.61 MB Total Pagefile: 16195.21 MB Available Pagefile: 13211.42 MB Total Virtual: 8192 MB Available Virtual: 8191.81 MB ==================== Drives ================================ Drive c: (OS) (Fixed) (Total:1846.24 GB) (Free:1008.71 GB) NTFS Drive d: (HP_RECOVERY) (Fixed) (Total:16.68 GB) (Free:2.08 GB) NTFS ==>[system with boot components (obtained from reading drive)] Drive k: (My Passport) (Fixed) (Total:1862.98 GB) (Free:1099.83 GB) NTFS ==================== MBR & Partition Table ================== ======================================================== Disk: 0 (MBR Code: Windows 7 or 8) (Size: 1863 GB) (Disk ID: BE457667) Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS) Partition 2: (Not Active) - (Size=-216638947328) - (Type=07 NTFS) Partition 3: (Not Active) - (Size=17 GB) - (Type=07 NTFS) ======================================================== Disk: 6 (MBR Code: Windows XP) (Size: 1863 GB) (Disk ID: 0005F107) Partition 1: (Not Active) - (Size=-198659014656) - (Type=07 NTFS) ==================== End Of Log ============================