Jump to content

jweigang

Members
  • Content Count

    11
  • Joined

  • Last visited

About jweigang

  • Rank
    New Member

Recent Profile Visitors

577 profile views
  1. When did the freeze first start occurring? Dec 18 What were you doing on the computer immediately prior to the latest freeze? Web browsing, Excel, Word--or nothing (idle) Did you notice anything significant occur around the time of the latest freeze (e.g. AV notification, application crash, etc)? No Has a freeze occurred when the computer is idle? Yes, this is how it usually happened once we were trying to diagnose the problem Have you noticed a correlation between high network traffic and the computer freezing? No How often does the computer freeze? Several times a day--until we are tired of dealing with it Are you able to reproduce the freeze on-demand? If the answer is yes, what are the steps? Nothing works any better for us than just waiting How old is the computer? About 6 years. It's a Toshiba P845 Was the computer upgraded from XP/Vista to Windows 7? No, fresh install of Windows 7 in Aug 2018 onto spinning HD, cloned to Samsung EVO 860 SSD Is the computer fully up-to-date with Windows Updates? Which updates have been installed after the first freeze occurred? Yes, including the Dec 2018 updates and, for about a day, even the Jan 2018 updates (still hung) Does the computer have multiple network adapters? If it does, what happens when you disable the adapter currently in use and switch to a different adapter? Tried both the built-in Intel Centrino Wireless-N 2200 adapter and an external Alfa AWUS036H adapter (Realtek-based). Hung with both. Does not hang if you disconnect from wifi (disabling adapter not necessary). BUT--all of the hangs were observed when connected to a Netgear N600 WNDR3400v3 router, and the system would not freeze (in 15+ hours) when connected (via Intel N2200) to a Cisco DP3939 modem+router. Someone mentioned something about hangs being correlated with MBAM automatic definition updates, and the hang patterns I observed match this: Initially, it would take up to two hours for the computer to freeze, but once it had frozen it would re-freeze much more quickly after that--as if the initial wait was for a new definition file to appear (or to be looked for), and after reboot MBAM knew it needed to check and was waiting only a randomizing amount of time.
  2. Some notes about applying Workaround #2: After installing the previous version of MBAM, I immediately turned off application updates. For some reason, the version didn't remember the activation key, so I entered it to engage premium. In doing so, the application updates slider got turned back on and I had to turn it off again. I suggest inserting a line into the "Malwarebytes for Windows and Windows 7 Freeze/Lock-up" writeup, under Known Workarounds #2, as follows: * Run the downloaded setup file... >* Reenter your license key if necessary to activate the product, and after doing so, * To prevent the program from automatically... If people don't notice that activation has turned app updates back on, they may think that Workaround 2 works only for a while.
  3. Attached is the requested troubleshooting information. I don't know how useful this will be, because I ran mbst AFTER uninstalling the problematic '508 version of MBAM and installing the previous version (Workaround #2). Non-tech user is sick & tired of computer freezing and doesn't want to reinstall 508 to duplicate problem. The previous version is working fine on this system; no crashes in 18 hours or so. mbst-grab-results.zip
  4. I would like to thank Bleeping Computer for their article about this problem, which I found in their Twitter stream after struggling for six days to diagnose the freezes on a friend's laptop (which had started back on Dec 18). It would have taken me a LONG time to identify MBAM as the cause because her laptop ran FINE at my place, for 15+ hours, connected to a Cisco DP3939 router, but invariably failed within 2 hrs or so at her place, using a Netgear N600 WNDR3400v3 router. It froze at her place using both the built-in WiFi (Intel, I think) and an external Alfa AWUS036H (Realtek) wifi, so I was looking towards the router or modem as causes. Rather embarrassing, because I was the one who recommended she sign up with Malwarebytes after her Avast subscription expired. But if MBAM weren't so generally reliable, I might have tried disabling it in the course of trying to identify the cause. The fact that it worked perfectly on one router and not another was the diagnostic killer for me.
  5. jweigang

    False positive from iasrecst.dll

    With 1.0.8351, the scan now reports no threats detected. (I didn't quarantine anything from the previous scan.) Thanks for the quick fix!
  6. Getting report of Trojan.Banker from iasrecst.dll that reports fully clean on VirusTotal.com. Registry keys also flagged, but I don't know how to tell if there is or isn't a problem with them. iasrecst.zip False Positive iasrecst.dll Trojan.Banker.txt
×

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.