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About jweigang

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  1. Thank for the info. Updated and you are correct, MBAM no longer complains about arj.exe. Jim
  2. Started getting a malware report from ancient arj.exe, which scans 100% clean on VirusTotal. -Log Details- Scan Date: 7/10/20 Scan Time: 10:48 AM Log File: 5d970bd0-c2bc-11ea-bd3a-000000000000.json -Software Information- Version: Components Version: 1.0.955 Update Package Version: 1.0.26655 License: Premium -System Information- OS: Windows 10 (Build 18362.900) CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Scheduler Result: Completed Objects Scanned: 276688 Threats Detected: 1 Th
  3. This morning I started getting a report of Malware.Generic.435098342 from a USB3 card driver. Scans 100% clean on VirusTotal. The .exe file listed in the report lives within the flagged .zip file, so I've attached only the zip. MWBfalse.txt Renesas_driver_Mailiya.zip
  4. Just started getting complaints about the StartIsBack installer. The two copies of the installer on my computer are identical. MBAM_StartIsBack.txt StartIsBackPlusPlus_setup.zip
  5. One thing you should be aware of: With the messed-up window, I can't really operate MBAM's controls--the dialog display is squished horizontally, but the mouse-click zones aren't. So when I click directly on a control on the screen, either the control doesn't work or some other control may be activated. A built-in means of turning off hardware acceleration will need to be operable using the keyboard alone. Personally, I would be happy to be rid of the moving-bar scan-in-progress thing, which seems like the only part of the user interface that needs acceleration.
  6. Damn--it's Ctrl-Enter that sends, Shift-Enter does a newline. Continuing... Found this thread: https://forums.malwarebytes.com/topic/255363-404-menu-is-scrambled-only-some-letters-visable/#comments And the recommended solution fixed the problem: To set the environment variables, ensure the Malwarebytes UI is closed and run the following batch file as administrator: https://malwarebytes.box.com/s/hbxc3vcb8spn2dv6qvnrrtumvrb8iv36 Support Tool Log attached, in case it's of use to the developers. Jim mbst-grab-results.zip
  7. Oops, pressed shift-enter when I meant ctrl-enter and away that message went--incomplete. Continuing... Found this thread: https://forums.malwarebytes.com/topic/255363-404-menu-is-scrambled-only-some-letters-visable/#comments
  8. Fresh install of Win10 (x64) on an older Compaq laptop (Presario F761us). Windows works fine, Chrome/Youtube/Libre Office/Sumatra PDF all work fine, but the Malwarebytes 4 window looks like this: Looks the same if I maximize the window, minimize & restore, resize. In shortcut properties, tried Win7 compatibility, disable fullscreen optimizations, both high DPI checkboxes--no difference. In System Properties > Performance Options > Visual Effects, selected Adjust for best performance--no difference. In the Malwarebytes Support Tool, tried a repair, which reinsta
  9. When did the freeze first start occurring? Dec 18 What were you doing on the computer immediately prior to the latest freeze? Web browsing, Excel, Word--or nothing (idle) Did you notice anything significant occur around the time of the latest freeze (e.g. AV notification, application crash, etc)? No Has a freeze occurred when the computer is idle? Yes, this is how it usually happened once we were trying to diagnose the problem Have you noticed a correlation between high network traffic and the computer freezing? No How often does
  10. Some notes about applying Workaround #2: After installing the previous version of MBAM, I immediately turned off application updates. For some reason, the version didn't remember the activation key, so I entered it to engage premium. In doing so, the application updates slider got turned back on and I had to turn it off again. I suggest inserting a line into the "Malwarebytes for Windows and Windows 7 Freeze/Lock-up" writeup, under Known Workarounds #2, as follows: * Run the downloaded setup file... >* Reenter your license key if necessary to activate the product, and aft
  11. Attached is the requested troubleshooting information. I don't know how useful this will be, because I ran mbst AFTER uninstalling the problematic '508 version of MBAM and installing the previous version (Workaround #2). Non-tech user is sick & tired of computer freezing and doesn't want to reinstall 508 to duplicate problem. The previous version is working fine on this system; no crashes in 18 hours or so. mbst-grab-results.zip
  12. I would like to thank Bleeping Computer for their article about this problem, which I found in their Twitter stream after struggling for six days to diagnose the freezes on a friend's laptop (which had started back on Dec 18). It would have taken me a LONG time to identify MBAM as the cause because her laptop ran FINE at my place, for 15+ hours, connected to a Cisco DP3939 router, but invariably failed within 2 hrs or so at her place, using a Netgear N600 WNDR3400v3 router. It froze at her place using both the built-in WiFi (Intel, I think) and an external Alfa AWUS036H (Realtek) wifi, so
  13. With 1.0.8351, the scan now reports no threats detected. (I didn't quarantine anything from the previous scan.) Thanks for the quick fix!
  14. Getting report of Trojan.Banker from iasrecst.dll that reports fully clean on VirusTotal.com. Registry keys also flagged, but I don't know how to tell if there is or isn't a problem with them. iasrecst.zip False Positive iasrecst.dll Trojan.Banker.txt
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