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spurkza

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About spurkza

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  1. Quote Report reply tetonbob Replied: October 17 Thanks for that additional detail. For exclusions, I meant adding SpyShelter files into Malwarebytes exclusions from the Settings > Exclusions tab as detailed here: http
  2. Report reply tetonbob Replied: 33 minutes ago Hi spurkza. Thanks, I'll get this to the developers. Again, SpyShelter is the driver involved in the crash and our drivers are not in the stack. Have you reported this to their team as well? If you add exclusions for SpyShelter into Malwarebytes, does that resolve the issue? Does this crash happen during a scan, or when Windows loads, or at some other time? Thanks, Bob
  3. Hi Tetonbob - again the dreaded blue screen of death. I have reverted back to MBAM 3.5.1 which is at least stable on my system. With all done above, I am at a loss how to remedy to upgrade to 3.6.1. Removing SpyShelter anti-logging software permanently which encrypts keystrokes and data transmissions is not an option as this is protection as perceive the greater security threat - key loggers and screen capture which can readily steal your identity. Until now, MBAM and SpyShelter acted nicely together. I am sending to you in the next minutes a private message with the wetransfer link to th
  4. Had a couple of blue screen of death crashes yesterday. What done since was a clean uninstall of MBAM, rebooted, then deleted all security rules in SpyShelter and ZoneAlarm firewall which were related to MBAM prior version or versions installed and used, then reinstalled MBAM 3.6.1. A number of reboots later, fingers crossed, all is well.
  5. tetonbob Replied: 2 hours ago Hi spurkza - thanks for uploading the files. I've forwarded the crash dump to our Dev team for detailed analysis. At first glance in my own cursory analysis of the dump, it looks to me like SpyShelter.sys is implicated in the crash. If you temporarily uninstall or disable SpyShelter, does the crash still happen? I understand that what changed most recently on your system was Malwarebytes but our drivers are not in the stack trace, from what I can see. Thanks, Bob
  6. @tetonbob just sent you by private message the wetransfer link to the memory dump file (zipped), and the Farbar Recovery Scan Tool (FRST) logs
  7. MBAM 3.5.1 Premium for Windows 7 on a 32-bit Dell laptop worked fine. Tried to install MBAM 3.6.1 days ago first without clean install and BSOD upon reboot. Did a clean install today using the MBAM Support Tool and after rebooting and almost at the end of the reinstalling, a blue screen of death again. I have attached logs. I also have the MEMORY.DMP file zipped, but its 139 MB, so if you need, please let know how to send. I also ran a full drive security scan with MBAM v3.5.1 just prior to the 3.6.1 clean install and no malware found. Other security software on this machine Zone Ala
  8. Thanks celee for your insights. The overheating while charging issue started when only had Malwarebytes Mobile on the phone. I only added CoolMaster later for monitoring, and I do not leave it constantly running closing the app when on occasion check the temperature. Should emphasize from my original post - the phone is charging with the Developer Mode Off setting, a bright multicolored screen appears using more battery juice when charging (similar concept as when trying to talk on the phone while it is charging which rarely do, but this also causes a phone to heat up). If there is some wa
  9. By spurkza - Reposted in Malwarebytes Anti-Malware Mobile subforum. Misposted in this mobile subforum by mistake. Could not figure out how to reach web moderator. Moderator, please delete this topic thread here, keeping the one in other subforum for others to read and respond to.
  10. Have Malwarebytes Mobile v2.1.1.16 on my Samsung Galaxy Core Prime (about 18 months old) with Android v5.1.1. (I am a paid subscriber of your PC MB products). Before installing the MB Mobile app, on my phone I had Settings icons, Developer Options turned on, and Stay Awake checked so when the phone is charging the home screen with icons is dimmed. Malwarebytes Mobile as part of its security settings considers Development mode On as an insecure setting. So I turned Development Options Off to make Malwarebytes Mobile happy. So when the phone is charging with this setting, a bright multicol
  11. Have Malwarebytes Mobile v2.1.1.16 on my Samsung Galaxy Core Prime (about 18 months old) with Android v5.1.1. (I am a paid subscriber of your PC MB products). Before installing the MB Mobile app, on my phone I had Settings icons, Developer Options turned on, and Stay Awake checked so when the phone is charging the home screen with icons is dimmed. Malwarebytes Mobile as part of its security settings considers Development mode On as an insecure setting. So I turned Development Options Off to make Malwarebytes Mobile happy. So when the phone is charging with this setting, a bright multicol
  12. Here's the email I received (with personal information removed). Of course, any future unathorized charges, especially a year from now (usually monitor credit card online multiple times a month before end of statement billing cycle), will in good faith try to make an attempt to resolve, or else failing that as a last resort, do a chargeback with my credit card issuer. From: cleverbridge / Malwarebytes Corporation <cs@cleverbridge.com> Subject: Reference # ########: Subscription for Malwarebytes Anti-Exploit Premium canceled Date: Fri, 27 Jun 2014 23:51:08 +0000 To: <emailaddress&
  13. Appears to be good news. I emailed <cs@cleverbridge.com> From address above, making it clear want to keep the subscription for the next year I just purchased, but canceling the auto renew. Less than an hour later, they responded with an automated email that they processed my request. I will check my credit card statement online in a few days to confirm all is well, that I am charged the $24.95 for the upcoming year. Not as convenient as the orange button, but am happy this is taken care of timely.
  14. Just purchased MBAE premium, no orange button as you describe to cancel auto-renewal. Below is the email I received (with personal details removed). Please advise. From: cleverbridge / Malwarebytes Corporation <cs@cleverbridge.com> Subject: Reference # ########: Your Malwarebytes Anti-Exploit Premium order Date: Fri, 27 Jun 2014 22:05:52 +0000 To: <emailaddress> Dear (name), Thank you for your order. Below you will find your cleverbridge reference number. To ensure the most prompt and efficient service, please always refer to your reference number when contacting us. Your c
  15. Doing some Googling since my OP, found below URL post this for MBAM product, which assume also applies for MBAE, but hoping for an update to below posted in April. I also like the manual renewal as found on renewals on other software, maganzines, etc., taking advantage of any sales, etc. just before expiration. Like MBAM Premium, hopefully Malwarebytes will have soon have some authorized online etailers selling MBAE Premium (since it just released this week, have not found others selling it, which is somewhat to be expected). https://helpdesk.malwarebytes.org/entries/52787733-How-do-I-canc
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