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timdogg

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Everything posted by timdogg

  1. Dear Malwarebytes developers and user experience professionals, PLEASE take some serious effort to make the program easier to use and troubleshoot. I simply do not have hours of free time to try and troubleshoot why the program flounders with the "your databases are out of date" messages. Following a multistep process that spans multiple forum posts and involves downloading, rebooting, and installing multiple support programs simply does not cut it. If you want me to send my logs for troubleshooting, there needs to be a checkbox on the advanced tab that say "export logs to file location". If I check it, I have my logs and I can post them in the forum. Simple. I do not have time and am not willing to download some random .exe file that will capture logs. The whole point of malwarebytes is to protect against random/unknown programs acting on my computer. Downloading and installing more is counter intuitive. If I need to uninstall and reinstall the program to attempt to fix the issue, I should be able to do this using the windows 7 utilities or the "uninstall malwarebytes" program that installs with the program. Do not require the end user to install additional executable to do thiis. Same issue as before. In a nutshell, yikes. Thanks.
  2. Well, none of that worked. Someday when I have more time to kill I'll try uninstalling and reinstalling again.
  3. Thanks. System date & time are correct. I've added the exclusions to Microsoft Security Essentials as the link you provided suggested. Prior I uninstalled using the Windows 7 uninstall feature. I did not use any other 3rd party uninstallers. I'll see if the exclusions work and go from there.
  4. I am too getting the "Your Databases are out of Date." message every day when I get on my computer. I already tried completely uninstalling my premium version and installing the most recent version....same problem. I am on Windows 7. What do I need to do? I have the revo uninstaller? Would that help? I really don't want to have to download more programs to have to fix this issue. Help.
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