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  1. I did it under the administrators account but I looked it up for about a half hour and found out that you have to run the browser as the administrator and then configure the proxy settings from there. After that the box stayed unchecked ! Thanks for all of your help and sorry for mixing you up in multiple situations.
  2. Sorry somethings come up. Instead of fixing my IE problem can you help me with something else? If not then I understand. But here's the problem. I don't know what my dads done with my moms laptop but he's been installing all sorts of things. Such as browser extensions and themes etc. He must have accidentally installed a virus because this morning my mom said that a message and ads kept popping up. I looked it up and the virus, Trovi was detected so I deleted the extension etc. cleared the chrome settings and that seems to have worked. I wanna say the ads are gone too but I'm not entirely sure :/ I used ADWCleaner to scan and clean any malicious files. But again, I'm not sure if it was successful. But the messages that I mentioned were "unable to connect to proxy server". In ALL 3 major browsers. Chrome, IE and Firefox. I have no idea why this is happening. I looked it up and I was told to go to my internet options --> LAN settings and unchecked "Use a proxy server for your LAN" I guess that's supposed to fix it? But it didn't every time I went back the box was checked again and kept re-checking itself every time I unchecked it. And now my mom has no access to the internet. It's only her laptop because mine works perfectly fine, internet and everything. I also cleared all of the browsers settings to try and fix the Trovi issue. But still, it says something about the Proxy server in all 3 browsers. Do you think you could help me out one more time? Sorry to bug you .
  3. so sorry! I do need more time because school starts back up soon and I have a lot of things to do and buy
  4. Okay. I forgot to mention that its works now! I can download things again :-D Thanks so much. It started working after I downloaded combofix i believe. Should I still follow the steps however? I stopped after Malware Bytes scanned my laptop. Another problem I seem to ALWAYS have for the last few months is that internet explorer opens by itself and random adds pop up.
  5. I'm considered attempting to back up everything I have on my laptop and restore it. Maybe then the problem will be resolved. Do you think that'd work?
  6. I'm sorry, I don't know why I was quoting I just felt it was necessary, my mistake. I re-ran FRST, and the .txt file is attached below FRST.txt
  7. So happy we can continue but when I download Combofix it says it wasn't meant to run in compatibility mode and then shuts down. What should I do ?
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