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geezer50

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Everything posted by geezer50

  1. Thanks, that is about what I did in the end, but it took a while to get there. Has anyone looked at the service logs. I have been monitoring them daily and it looks like there is an hourly request for updates but so far there have been no updates. Periodically ARW sends reports to Malwarebytes but I have not been able to see what is in the report.
  2. For future reference when someone loses their complete office package, they probable do not have email.
  3. Yes, I have repaired my office applications, all of them that disappeared. I have looked through the MBAMSERVICE log and have found where ARW detected the threat @ 07:46:04.948 07:46:04.948 812578 AntiRansomwareControllerImpl Received threat detection callback from ARW SDK, ObjectPath=C:\Program Files\Common Files\Microsoft Shared\ClickToRun\Updates\16.0.6568.2036\OfficeClickToRun.exe, MD5=8582c451302eaa2a834077412717b200730cd2741c7b61d587f4f0139a94d0fd 07:46:04.950 812593 MbCommonSigVerify Opening C:\Program Files\Common Files\Microsoft Shared\ClickToRun\Updates\16.0.6568.2036\OfficeClickToRun.exe for verification 07:46:04.950 812593 MbCommonSigVerify File Not Found - 2 07:46:04.951 812593 AntiRansomwareControllerImpl Error calculating file hash info 07:46:04.952 812593 AntiRansomwareControllerImpl Error getting file size 07:46:04.952 812593 AntiRansomwareControllerImpl Error calculating file hashes 07:46:04.953 812593 AntiRansomwareControllerImpl The detected file is NOT whitelisted, sending an action request to the SDK to kill this process. ObjectPath=C:\Program Files\Common Files\Microsoft Shared\ClickToRun\Updates\16.0.6568.2036\OfficeClickToRun.exe. 07:46:05.359 813000 AntiRansomwareControllerImpl Received a results callback from ARW SDK - ObjectPath = C:\Program Files\Common Files\Microsoft Shared\ClickToRun\Updates\16.0.6568.2036\OfficeClickToRun.exe, ActionTaken=ARW_ACTION_KILL_THREAD, Result = ARW_RESULT_SUCCESS, RebootRequired = No 07:47:45.160 912796 AntiRansomwareControllerImpl Anti-Ransomware protection has been stopped. ​Notice the three 3 errors of ARW that resulted in the Killing of the ClicktoRun process. Also notice that there is no log entry for the file moving to Quarantine. I am not sure what your code is but this looks like a place to start. I have placed the file C:\Program Files\Common Files\Microsoft Shared\ClickToRun on the exclusion list. Will this allow the ClicktoRun to be successful next time. Do you have a list of f​ixes like the Reference: Repair an Office application, if so where are they located? I look forward to hearing from you.
  4. I want my Office back now. I was updating the Office2016 to correct the email issue I was having. Anit-ransomware detected something during the update and said it was moving it to the quarantine. I rebooted and there is nothing in quarantine and none of my office products works or is locatable on my system. I need this to work this is now costing me money I cannot afford to lose....CheckResults.txtlogs (2).zip Malwarebytes Anti-Ransomware (2).zip
  5. geezer50, requested files. Addition.txt FRST.txt CheckResults.txt
  6. Hello, I am using windows 10 OS, Office 365 version 2016 and am using Outlook as my email. Since installation of your Anti-Ransomware package I am getting multiple copies of emails. AT&T is my email provider. I have turned off the ransomMalwarebytes Anti-Ransomware.zipMBAMSERVICE.zipware protection. Any Ideas as to what I should do next? For example, Some of the duplicated emails: Popular in your network info@twitter.com Uniworld Boutique Cruises (US) noreply@em-uniworld.com Costco Wholesale CostcoNews@online.costco.com pharmacy@walmart.com Filip at DataCamp team@datacamp.com Sears Home Services shs@em.searshomeservices.com AT&T att@e.att-mail.com LinkedIn Influencers <linkedin@e.linkedin.com> CodeProject mailout@maillist.codeproject.com Looking forward to hearing from you. ​
  7. Ok, Step 1. seemed to do the trick. What was wrong? What did I do to get this problem?
  8. on the dashboard there is No Protection for Real-Time Protection. I bought a new license and copied over the Identifer and Key. Still no protection. I then sent an email and got a reply that says they are to busy to help but they did give me a number (#458898) and seemed to say hunt for the solution on our fourms. Hello, have you heard of customer services.. I have Malwarebytes Anti-Malware (premium) 2.0.1.1004. My system is windows 7 ultimate service pack 1 In ProgramData\Malwarebytes there are 2 folders Malwarebytes Anti-Malware Malwarebytes' Anti-MalwareOnly the Malwarebytes' will compress and I have attached it I have also attached the Logs file from Malwarebytes Anti-Malware. Can anyone help through this problem? Logs.zip
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