skcusime
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Posts posted by skcusime
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Ron, It seems we just go on blaming each other's products for the failures. I have checked the event manager on several other computers running Windows 8, and they all have multiple errors listed - some apparently 100% reliable computers logging over 5000 errors in the last 7 days.
So, I don't think there is ever going to be an error free windows system, and if that's what your software requires, it won't work too often.
With regards to the 3 links you gave me above, the first didn't run on my system (and as you said, wasn't really applicable anyway)
The second relates to failure to activate windows. I deliberately haven't activated it. It's just a "test build" and I can't afford to buy a copy just for this purpose. It shouldn't effect you though.
The third, I installed and executed the program, but of course they are happy to scan it for free, but want money for the so-called fix!
So, bottom line is I'm back to version 1.75 (which is what I bought and paid for) and I'll use that until I can no longer. Hopefully by then pressure from others may result in a "working" version 2.*.*.*.
Thanks for trying to help.
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Ron,
Never one to give up, I'm still trying other things to prove that there's a problem we're not seeing.
I've re-installed Windows 8.1 yet again, this time on a clean, newly formatted drive, not dual boot, and nothing has been installed except Malwarebytes.
I've not manually installed any drivers or windows updates, and the whole system isn't more than 4 hours old.
Malwarebytes completed a scan, and I have not adjusted any settings in it, except to activate it.
Windows is NOT activated.
Malicious Website Protection turned off within a couple of hours, as usual.
The scans are attached and I like you to check them over for me please.
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Ron, the reason I did a new install is I'm trying to track down and fix whatevber it is that's causing this.
Did you look at the attached file for the new install ?
The application errors you've attached there are dated 14th November, so they don't come from today's install.
There are some errors showing, but how are they relevant to your system and why should they impact it so badly?
The errors show some windows updates failed, but that's hardly unusual. (And yes, Windows is not activated but that shouldn't impact your program either)
And why does 1.75 work perfectly?
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Ron,
With regards to the new install, as I said, I have changed no windows settings, I have not installed any drivers, yet it still fails.
Please explain to me how one can install windows "not" properly! I've been using windows as long as you have and don't think I'm a dummy. Did you bother to take a look at the files I attached for the new install, or would you prefer me just to go away?
I'm as anxious to solve this as all tghe others that obviously don't know how to install windows either!
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As a follow on to 2 previous unresolved queries regarding this issue, I have today done a fresh clean install of Windows 8.1.
Nothing has been modified, except I have joined my home network, installed some Windows Updates, and installed Malwarebytes.
It took only a few hours to get the dreaded "Malicious Website Protection disabled"
I think it's time somebody there looked for the common denominator amongst those of us with this issue.
Please look at the attached files and see if you can spot anything that would have caused this, remembering it's a brand new install today!
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I have system restore turned off. It's of no use to me. Are you saying this is why I'm having trouble with your software?
Just to check that out, I did a fresh install of Windows 8.1 today and have left all windows settings as they are (including system restore).
It didn't take more than a couple of hours to get the dreaded "Malicious Website..." warning again. So for all the changes I've made to try to get Malwarebytes to work, it seems it just won't work for me.
I've opened a new topic in Malwarebytes Anti-Malware Help forum.
I'm about to give up on this..... there has to be a reason and you must look for the common denominator with all the people having the same issue.
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Ron,
Whilst I appreciate your efforts, there are many things which don't make sense. Sure, there may be error reports on my PC as I'm sure there are on most if not all. It works fine 99% of the time, and the errors are seamless to the operator.
Version 1.75 still works without a hitch, and I'm happy to keep using it but you're going to discontinue support next year.
And as far as re-installing Windows goes, as I pointed out last week, https://forums.malwarebytes.org/index.php?/topic/160864-yet-another-malicious-website-protection-disabled/ I did exactly that, and the same thing happened within hours!
The question remains, whatever you may say is going on with my computer, (and many others) why the hell should it shut down your Malicious Website Protection! It doesn't shut it down on 1.75, so maybe your programmers can investigate it from that angle instead of trying to analyse our computers.
As you well know, it's not an uncommon issue.
Meanwhile, I'll take a look at Windows 7 and let you know.
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Can i refer you to the following page that explains selective startup with windows 8 on a dual boot system with windows 7. In particular the last line which reads
"Windows 8 will always boot in “Selective startup” mode. Windows 7 however retains whichever startup mode choice you have made."http://www.pagestart.com/win8selectivestartup01.html
The antivirus is Microsoft Security Essentials, the standard one that comes with Windows 8! There has never been any other antivirus installed.
I agree there's something going on, and whatever it is it's closing down the Malicious Website Protection.
Where do we go from here?
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Ron, thanks for your response.
I've reset MS config back to enable all startup programs, but with a dual boot system, you cannot make normal startup the default.
I ran TDSSKiller and no threats were found.
Hope you can find something here on the attached files.
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Now I'm really confused!
I did a clean install of Windows 8.0 on a newly formatted partition of a spare HDD.
The only software I've installed is Easy BCD (because it's now a dual boot system with windows 7) and Malwarebytes.
I updated it, scanned the system, rebooted and started updating the new system.
I haven't even finished doing the hundred or so "windows updates", when up popped the little message telling me the Malicious Website Protection had turned off!
Well, what can we blame this on? It's a clean system not 2 hours old!
Please let me know what's going on here.
Thanks
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Update,
Not half an hour after editing the registry as suggested, Malwarebytes turned off Malicious Website Protection again.
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I have a new topic on the Malware Removal Forum, number 160897.
Sorry Ron, don't know how to send you a private message but I'm sure you'll see this.
Thanks
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This message is a follow-on from topic 160864 in the Malwarebytes Anti-Malware Help forum.
I have removed all entries in the registry as suggested by Ron Lewis.
The only reason "Selective Startup" is used is I am runnimg a dual-boot system (7 & 8.1) and "normal startup" is not possible.
It was suggested by RL that I have some type of minor infection, and to ask here.
Please find the 3 attached files but they were produced before changes were made to the registry.
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Ever since the update to 2.x.x.x some 6 months or so ago, I've had nothing but problems with this issue.
I've been through the reporting and help on this forum before, but we just seemed to bat the ball to each other, and then the "help" team just stopped replying.
So I'll try again to get this issue, which is obviously effecting many people, sorted.
Like everybody else, the Fix button does nothing, but sure, I can uninstall (yes, using the mbam clean tool and rebooting twice) and reinstall and it will work for about 24 hours, and then
it happens again.
I've lost count of how many times I've reinstalled, and eventually go back to version 1.75 for a few weeks (which works perfectly), before trying the latest version again.
Please let's sort this issue out for everbody.
I'm using Windows 8.1.
Thanks
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KenW, you're not the only one that's "been around the block" with MB. It's great that you don't have major issues, but as has been pointed out to you before, if 1% of people have trouble, that is thousands of unhappy customers. As the previous poster pointed out, this is not Beta software, but we all seem to be constantly running various scans and sending in logs, but nothing is getting fixed. I've downloaded and executed half a dozen files that "support" have asked me to. They've turned up nothing, and still I have the same issue I had 4 weeks ago. I had MB 1.75 since it's release without ever noticing it's presence, and that's what I expect from an "upgrade".
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KenW, maybe you should try to keep to constructive comments! There are plenty of us in the 1% having trouble, still looking for an answer or just a simple admission that there is a bug, and it'll get sorted. I've given up on 2.0.2.1012 due to constant errors, and had little or no constructive help from this forum or "support", and rolled back to 1.75 which has always worked perfectly.
So, the only way to get this issue addressed is for people like the Topic Starter to keep pushing the issue until there's a fix!
At this stage I'd be happy to get my money back and move on, whether it's a $10,000 program, or a $25 program - either way it should work!
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Thanks for your response.
Exactly what do you mean by "you do have some other services/software failing on this computer." What is supposedly failing? It's a recent fresh install of Windows 8, and I think it's most unlikely I have a virus or malware present.
If there is malware present, how did it get through your security? Why do you think it's a "possibly infected computer"?
Thanks
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Are any forum moderators able to help here? It's been 72 hours with no replies!
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Now this is strange! Updated to version 2.0.2.1012 and all was working fine. 8 hours later, the same thing has happened and the red exclamation mark returned! Is something turning off Malicious Website Protection?
I can't go through the uninstall & reinstall process twice a day can I. I have so far today, and it's working again now.
This is not good, but we'll see what happens tomorrow.
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Okay, that fixed it. New version installed and working fine. Thanks for your help.
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Updated to Premium version 2.0.1.1004 a day or two ago and the interface looks quite different. On booting today, (Windows 8.1) I noticed a little red exclamation mark on the icon in the tray. Double clicking brings up a "Your system is not fully protected" window, with a "Fix Now" button that does absolutely nothing when clicked.
Malicious Webite Protection is disabled, and even when turned on, both in "Settings - Detection & Protection" and right clicking the tray icon, it doesn't actually turn on. The red exclamation mark remains.
After a cold boot, it re-appears, and Malicious Website Protection" is turned off again.
This has only happened since a major update.
Any clues how to get it working properly?
2.0.4.1028 no longer starts with Windows 7 64-bit
in Malwarebytes for Windows Support Forum
Posted
Just as a heads up to the Malwarebytes people, 4 of the 7 links you give ouit about IOBit are broken links. Maybe time to update them.