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skcusime

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Posts posted by skcusime

  1. 52 minutes ago, Porthos said:

    Ok, Then we need a new set of logs.

    Can you please collect and upload as an attachment the diagnostic data using our MBST?

    Okay, here's the zip file as requested.

    Other points to note, which may or may not be anything to do with Malwarebytes, is when I open "Network" in File Explorer I no longer see my router or this computer, both of which I used to see. Even with "Web Protection" turned off, enabling me to see my other computer (laptop), I do not see this computer (desktop) or my router. This computer recently updated to 20H1 from 2004, and that may be the cause.

    mbst-grab-results.zip

  2. Ron, I'm aware of the rule, but it was you who answered the question in 2014 with " "As long as they're used in the same computer and not running at the same time then it will work and should not have any issues." 

    Why didn't you say "the licence is for single use only", even if you knew it could be used more than once. We were led to believe that "one device" was 1 computer, and dual boot was okay.

    You could have saved a lot of grief by being upfront, honest and direct 5 years ago. That Feb 19, 2014 was answered by yourself!!!

  3. Further to 

    I too take issue with the promises made in the past.

    I understand the lifetime licence is for use on a single device, so please don't tell me to read the conditions. I've always understood that, but the specific question of

    dual booting with a single licence was asked on February 19th, 2014, and answered by "Advanced Setup Staff". The reply was "As long as they're used in the same computer and not running at the same time then it will work and should not have any issues." 

     

    I reached out when my second system lost it's Premium status, on Support Ticket 2645055, but was given the stock reply.

    When this was answered back in 2014, you knew that the asker was installing it twice on the same device and it was approved. How can you now say that was always the policy regarding dual boots.

    We have been misled!

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